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Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Cornwall, ON
- Full-time
…platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable…
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Fredericton, NB
- Full-time
…platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable…
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Woodstock, NB
- Full-time
…platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable…
Added 29 mins ago
B
Accounts Receivable Technician
BPA
Laval, QC
- Full-time
Cutting-edge technology, including BIM and modern collaborative tools.
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Markham, ON
- Full-time
…platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable…
Added 29 mins ago
XI
Product Owner (Field Services)
Xplore Inc.
Calgary, AB
- Full-time
…platforms. You'll work cross-functionally to translate field technician and customer pain points into prioritized backlogs and reliable, scalable…
Added 29 mins ago
KR
Information Technology Manager
KeepRite Refrigeration
Brantford, ON
- Full-time
…and continuing through manufacturing, sales and aftermarket support. KeepRite Refrigeration products have been manufactured and distributed worldwide for 80+…
Added 43 mins ago
J
Mech and Robotics Tech
JLL
Mississauga, ON
- Full-time
As a Mechatronics & Robotics Technician, you will use your skills to support the Operations Maintenance team in repairing and maintaining material handling equipment and pneumatic systems…
Added 59 mins ago
RU
Senior Field Representative, Technology Service
Ricoh USA, Inc.
London, ON
- Full-time
Field Service Technician / Senior Field Representative, Technology Services
Added 59 mins ago
E
Hazardous Materials Technologist
EXP
London, ON
- Full-time
Providing engineering/technical support for projects involving the abatement of the aforementioned materials;
Added 59 mins ago
GI
Support Technician
Gap Inc.
Toronto, ON · TON Toronto Old Navy
- Full-time
Demonstrate a sound understanding of relevant technologies and application products and understands the customer in a technology support environment.
Added 1 hour ago
N
Lab Technician II - Grills
Napoleon
Barrie, ON
- Full-time
Support root cause analysis activities in collaboration with Engineering and Quality
Added 1 hour ago
LC
Nursing Simulation Laboratory Technician-(Part Time)
Langara College
Vancouver, BC
- Part-time
The role of the Nursing Simulation Centre (NSC) Technician is to support the day-to-day operations of the NSC and simulation program. The NSC Technician assists with preparation and…
Added 1 hour ago
P
System Configuration Specialist / Spécialiste en configuration de systèmes (CS005)
Potenco
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Technical Certification & Professional Development: Access to a structured technician certification program with progressive achievement levels, designed to recognize technical expertise,…
Added 1 hour ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
…growth strategy. We are a leader in developing state-of-the-art technology and it is this technology base that uniquely positions us to serve customers who seek differentiation through…
Added 1 hour ago
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Utility Worker/Operator
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AB · Edmonton, AB
- Full-time
…role focuses on operating heavy and specialized equipment in support of powerline construction…
Added 1 hour ago
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Powerline Technician
Spark Power ⚡
AB · Edmonton, AB
- Full-time
Journeyperson Powerline Technician certification (Red Seal preferred)
Added 1 hour ago
M
Technicien des services sur site III
Moneris
Montreal, QC
- Full-time
As a Field Service Technician at Moneris, you will bring your technical expertise and customer-focused approach to deliver an exceptional experience to our merchants. You will oversee field…
Added 1 hour ago
JI
Production Controller- Ship Repair
J.D. Irving, Limited
Halifax, NS
- Full-time
Recognized Diploma in technical discipline (Engineering, Engineering Technology/Technician or similar) or equivalent industry experience.
Added 1 hour ago
IF
Sales Force Compensation Technician - Career Network
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…sound judgment? Would you like to put your skills to work in support of our sales force and contribute to delivering a high-quality service…
Added 1 hour ago
A
Assembly & Test Supervisor
AtkinsRéalis
Mississauga, ON
- Full-time
Provide hands-on leadership and technical guidance to technicians, tradespeople, and assembly personnel when required. Support employee training, qualification, cross-training, and…
Added 1 hour ago
PP
Field Service Technician- Walmart - Cornwall, Ontario, Canada
Plug Power
Canada
- Full-time
The Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This…
Added 1 hour ago
V|
Electrical and Instrumentation Technician
Veolia | North America
Burnaby, BC
- Full-time
…years, and the country’s largest private water operator and technology provider as well as hazardous waste and pollution treatment leader. It offers a full spectrum of water, waste, and…
Added 2 hours ago
SP
Utility Worker/Operator
Spark Power
AB · Edmonton, AB
- Full-time
…role focuses on operating heavy and specialized equipment in support of powerline construction…
Added 2 hours ago
SP
Powerline Technician
Spark Power
AB · Edmonton, AB
- Full-time
Journeyperson Powerline Technician certification (Red Seal preferred)

Toromont Cat

Service Advisor

Concord, ON, L4K 1B7, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 2, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Toronto! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Contract	Until June 30, 2027
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

Schedule equipment repairs and preventative maintenance, coordinate technicians and service teams, and keep customers informed throughout the repair process. Manage work orders, parts and tools, warranty and goodwill claims, service reports, and daily work-in-progress reviews to support timely invoicing and performance metrics.

Requirements

Requires a minimum of five years of experience in service operations and a minimum of post-secondary education. The role also calls for effective coordination, customer communication, scheduling, and work-order management.

Skills

Service Operations
Repair Scheduling
Preventative Maintenance Scheduling
Customer Support
Work Order Management
Service Scheduler Management
Warranty Processing
Goodwill Processing
Parts Sourcing
Technician Coordination
Work-in-Progress Management
Invoicing
Service Reporting
Deadline Management
Health and Safety Compliance
Environmental Safety

Benefits

Competitive Wages
Benefits
Premiums
Performance-Based or Discretionary Bonuses
Flexible Work Schedules
Training and Development Opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Operations
Equipment Repairs
Preventative Maintenance
Service Scheduling
Technicians
Service Supervisor
Work Orders
Service Letters
Warranty Status
Customer Pay Arrangements
Parts Sourcing
Tools
Shipping Instructions
Local Purchases
Invoicing
Warranty Claims
Goodwill Claims
Service Reports
Work-in-Progress
Key Performance Indicators
Caterpillar
Construction
Mining
Power Generation
Health and Safety
Environmental Safety

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