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Added 6 mins ago
TC
Service Advisor
Toromont Cat
Thunder Bay, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 6 mins ago
TY
Event Coordinator
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
- Full-time
· Respond to client inquiries, coordinate follow-up communication, and help support exceptional customer service throughout the sales process.
Added 21 mins ago
Fitness Programming Coordinator (Contract)
Granite Club
Toronto, ON · North York, ON
The Granite Club is seeking a full-time contract Fitness Programming Coordinator who will be reporting to the Fitness & Group Exercise Manager. This position will approximately be a…
Added 21 mins ago
HG
Junior Accounts Receivable Coordinator | Coordonnateur(trice) junior, comptes clients
Hagen Group
Baie-D'Urfé, QC
- Full-time
Work with Sales, Logistics, Customer Service, Operations, and Finance to research and resolve account issues.
Added 21 mins ago
Coordinator, Human Resources
Nippon Express Canada
Calgary, AB
Provide exceptional customer service to internal stakeholders that includes employees and management
Added 21 mins ago
Administrative Coordinator, Administration Network
University of Saskatchewan
Saskatoon, SK
The Administrative Coordinator will be an energetic and highly motivated individual who thrives in a dynamic and fast-paced environment. This position is of above-average complexity, and…
Added 21 mins ago
GP
Logistics Coordinator
Good Protein
Montreal, QC · Greater Montreal Metropolitan Area
- Full-time
Obtenir les soumissions de transport lorsque requis et sélectionner l’option appropriée en fonction des paramètres de service et de coûts établis par le/la Gestionnaire.
Added 36 mins ago
MT
Retail Delivery Driver
More Than Just Feed Inc
Ponoka, AB
- Full-time
Communicate closely with the Sales Coordinator team to support customer service, route planning, and delivery times
Added 36 mins ago
Manufacturing Production Coordinator
CMP Group Ltd.
Delta, BC
We are seeking a Manufacturing Production Coordinator to join the team in our Delta, BC location. The Manufacturing Production Coordinator is a full-time position within the Operations /…
Added 51 mins ago
TI
Talent Acquisition Coordinator
telMAX Inc.
Markham, ON
- $50,000 to $55,000 CAD / year
- Volunteer
In every decision we make, we think through the customer’s lens. We know that anticipating and exceeding their expectations isn’t just good service - it’s the foundation of who we are. By…
Added 51 mins ago
TT
Merchandising Coordinator
The TJX Companies, Inc.
Lethbridge, AB
- Full-time
We’re looking for a HomeSense Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you…
Added 51 mins ago
BB
Marketing Coordinator, Quebec
Bed Bath & Beyond
Pointe-Claire, QC
- Full-time
We are looking for a Marketing Coordinator, Quebec, to support the delivery of Dormez-vous marketing campaigns for the Quebec market. In this role, you will review French adaptations of…
Added 51 mins ago
RM
Coordinator Meter Operations
Regional Municipality of Peel
Brampton, ON
- Other
Reporting to the Supervisor, Meter Operations, the Coordinator Meter Operations is responsible for the day-to-day leadership, coordination, and supervision of residential, commercial, and…
Added 1 hour ago
O
Market Sales Coordinator
OPENLANE
Moncton, NB · CAN - NB - Moncton (Moncton)
- $40,000 to $45,000 CAD / year
- Full-time
We are seeking a Market Sales Coordinator with experience in performing thorough vehicle condition assessments, detailed documentation, and automotive data entry. You will be part of an…
Added 1 hour ago
TC
Service Advisor
Toromont Cat
Sudbury, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with both…
Added 1 hour ago
TC
Service Advisor - Mining
Toromont Cat
Sudbury, ON
- Full-time
Toromont Cat is looking for a Service Advisor-Mining to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 1 hour ago
A
Golf Operations Opportunities - Spring/Summer 2027
AccorHotel
Banff, AB
- Contract
Retail Attendant - provides exceptional guest service while managing daily golf shop operations, including check-ins, retail sales, and rentals. They ensure the shop is well-organized,…
Added 1 hour ago
AC
Administrator Support
Aston Carter
Toronto, ON · East York, Ontario
- $40 to $50 CAD / hour
- Contract
Offer responsive customer service to internal stakeholders, addressing questions, resolving minor issues, and escalating concerns when necessary.
Added 1 hour ago
TR
Marketing And Communications Coordinator
Thompson Regional Airport
Thompson, MB
- Full-time
The Coordinator also supports the development of signage, wayfinding, and other public facing communications materials across TRAA, coordinating with Terminal Operations, Area 55, and other…
Added 1 hour ago
CL
Dispatch Coordinator
Charger Logistics Inc.
Calgary, AB
- Full-time
Dedicated experience providing customer service in a similar work environment
Added 1 hour ago
CP
Construction Coordinator
Contract Professionals Canada Inc.
Markham, ON
- Contract
Create and maintain the customer service installation schedule, and communicate directly with the contractor and the Community Expansion Attachment Lead on scheduled dates and construction.
Added 1 hour ago
CL
Dispatch Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
Dedicated experience providing customer service in a similar work environment
Added 1 hour ago
TC
Retail Store Coordinator Full Time Winners - Royalty Crossing
TJX Canada – Winners, Marshalls, HomeSense
Charlottetown, PE
- Full-time
We’re looking for a Retail Store Coordinator to join our team in a welcoming environment. In this role, you’ll lead and inspire to deliver outstanding customer experiences. If you thrive in…
Added 1 hour ago
RF
Executive Assistant / Client & Operations Coordinator (Bilingual)
Ritchie's Flooring Warehouse
Moncton, NB
- Full-time
This position works closely with management, clients, suppliers, installers, and contractors to ensure excellent customer service, effective communication, and the smooth administration of…
Added 1 hour ago
TC
Logistics Coordinator
Tremco CPG Inc.
Vaughan, ON
- Full-time
The Outbound Coordinator supports daily outbound warehouse operations by coordinating deliveries, communicating with carriers and relevant stakeholders, and ensuring outbound shipments are…

Toromont Cat

Service Advisor

Sudbury, ON, P3Y 1K9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate work-in-progress processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential for this role.

Skills

Service scheduling
Customer support
Work order management
Technical direction
Repair coordination
Invoicing
Warranty processing
Communication
Data management
Preventative maintenance scheduling
Parts sourcing
KPI tracking

Benefits

Competitive total rewards
Wages
Benefits
Premiums
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment repair
Service operations
Work orders
Preventative maintenance
WIP
Invoicing
Warranty
Goodwill processing
Service Scheduler
KPI
Construction
Mining
Power Generation
Health and Safety

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