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Added 3 mins ago
SA
Cook 1
SSP America
Winnipeg, MB
- Full-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 3 mins ago
MF
Associate, Client Services
Municipal Finance Authority of British Columbia
Victoria, BC
- Full-time
…you’ll have the unique opportunity to collaborate with our Manager, Client Services in client relationship management and new product/service development, as well as providing backup…
Added 3 mins ago
DI
AWS CloudOps Manager (1899) $150K
Direct IT Recruiting Inc.
Mississauga, ON
- Full-time
We are seeking an AWS CloudOps Manager to lead the availability, performance, security, and cost efficiency of our cloud infrastructure. This role combines hands-on technical leadership…
Added 3 mins ago
SA
Cook 1 (Part-Time) Canal Market (YOW Airport)
SSP America
Ottawa, ON
- Part-time
Practice general and specific cleanings using the appropriate products as indicated by the manager in order to meet hygiene standards.
Added 3 mins ago
B
Personal Banking Associate
BMO
Waterloo, ON
- Full-time
Supports operational activities (e.g. inventory management, escalated service requests, following up on customer applications, filing, opening and closing activities).
Added 3 mins ago
WS
Environmental, Health and Safety Coordinator
Windsor Salt Ltd.
Windsor, ON
- Full-time
Reporting to the General Manager, this position’s prime objective is to coordinate, implement and maintain the site’s health and safety and environmental policies and procedures in…
Added 3 mins ago
M
Lead Piercer (Part-Time)
Mejuri
Vancouver, BC
- Part-time
Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
Added 3 mins ago
M
Lead Piercer (Part-Time)
Mejuri
Vancouver, BC
- Part-time
Ensure insights and opportunities as they relate to piercing products and services are communicated back to the Store Manager & Store Services when necessary.
Added 3 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Orillia, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 3 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Orillia, ON
- Part-time
Organize backroom product and follow Backroom Inventory Management (BIMI) processes
Added 3 mins ago
SD
Assistant Front Store Manager, Hourly Full Time Day
Shoppers Drug Mart
Lasalle, ON
- Full-time
To assist the Front Store Manager (FSM) in managing the human, physical and financial resources of the store and in ensuring that store objectives are achieved by focusing on improving…
Added 3 mins ago
Electrician
Lactalis
Brampton, ON
Complete all assigned work orders completely and accurately document and returned to Maintenance Manager all information describing the completion of the work order
Added 18 mins ago
通
Account Development Manager, Walmart
通用磨坊股份有限公司
Mississauga, ON · Toronto, ON
- Full-time
As Account Development Manager, we empower you to cultivate a long-term partnership with your customer by continuously proposing solutions and plans that are mutually beneficial. You’ll…
Added 18 mins ago
TC
Service Advisor
Toromont Cat
Sudbury, ON
- Full-time
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Added 18 mins ago
TC
Service Advisor - Mining
Toromont Cat
Sudbury, ON
- Full-time
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Added 18 mins ago
CM
National Manager – National Dental Innovations (NDI)
Clarion Medical Technologies
Calgary, AB · Toronto, ON
- Full-time
Reporting to the VP of Medical, the National Manager will be responsible will be responsible for driving sales growth through the development of existing customer relationships, acquisition…
Added 18 mins ago
TH
Overnight Freight Associate: Part Time - VANCOUVER
The Home Depot
Vancouver, BC
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 18 mins ago
TH
Overnight Freight Associates: Part Time - COURTENAY
The Home Depot
Courtenay, BC
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 18 mins ago
TH
Overnight Freight Associate Part-Time - 7131 Red Deer
The Home Depot
Red Deer, AB
- Part-time
Communicating with other freight team members to ensure all product is stocked in the proper area.
Added 18 mins ago
IF
Security Product Manager
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
Are you passionate about cybersecurity, product management and organizational transformation, and looking to contribute to the purpose of a company that strives to ensure its clients feel…
Added 18 mins ago
R(
Specialist, CRM & Lifecycle Marketing
Reitmans (Canada) Ltée/Ltd
Montreal, QC
- Full-time
As Specialist, CRM & Lifecycle Marketing, reporting into the Manager, Customer Activation, you plan, brief, and execute direct-to-customer activations and direct messaging campaigns for one…
Added 18 mins ago
A
Head of Platform & Infrastructure Engineering
Ashby
Remote, Canada
- $475,000 to $550,000 CAD / year
- Full-time
- Remote
Hi 👋🏾, I’m Abhik, Ashby’s Co-Founder and CTO. Ashby is growing fast, which means exponential growth across every product metric: jobs, applications, interviews, you name it. We’re not…
Added 19 mins ago
A
Golf Operations Opportunities - Spring/Summer 2027
AccorHotel
Banff, AB
- Contract
Reporting structure is dependent on the position, such as the Golf Operations Assistant Manager, Golf Group & Revenue Manager or Golf Operations Manager.
Added 19 mins ago
KI
Senior Product Manager, AI Innovations Team, Operations Orchestration
Kinaxis Inc.
Canada
- Full-time
This role owns how Kinaxis prices, packages and sells operations orchestration, and works inside the product closely enough to make those calls from first-hand knowledge of how it is built…
Added 19 mins ago
T
Senior Business Systems Analyst, AI-Enabled Enterprise Solutions
TD
Toronto, ON
- Full-time
…operational, control, and technology needs into AI-enabled product opportunities. The role models context, workflows, system behaviours, human in the loop interactions, and evidence…

Toromont Cat

Service Advisor

Sudbury, ON, P3Y 1K9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate work-in-progress processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential for this role.

Skills

Service scheduling
Customer support
Work order management
Technical direction
Repair coordination
Invoicing
Warranty processing
Communication
Data management
Preventative maintenance scheduling
Parts sourcing
KPI tracking

Benefits

Competitive total rewards
Wages
Benefits
Premiums
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment repair
Service operations
Work orders
Preventative maintenance
WIP
Invoicing
Warranty
Goodwill processing
Service Scheduler
KPI
Construction
Mining
Power Generation
Health and Safety

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