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Added 8 mins ago
RL
Ocean Export Coordinator
Rhenus Logistics
Mississauga, ON
- Full-time
Support quotations, rate requests, and commercial activities as required.
Added 8 mins ago
VC
Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Full-time
…approaches for delivering quality and efficient services to support/promote health and illness prevention strategies. Supervises and guides designated staff. Consults and collaborates with…
Added 8 mins ago
VE
Administrative Assistant
Veolia Environnement SA
Edmonton, AB
- Full-time
The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts…
Added 8 mins ago
MP
Donor Relation & Fundraising Coordinator
Mission Possible
Vancouver, BC
- Part-time
Support the Development Team with donor relations and event-related administrative and coordination tasks as needed
Added 8 mins ago
3S
Credit Coordinator / Administrative Assistant - 1 year contract
3 Step Recruitment Inc.
Dorval, QC
- Contract
Our client, a leader in industrial pipe, valve and fitting distribution, is seeking a coordinator to support credit and collection operations and provide administrative assistance to the…
Added 8 mins ago
OF
Outreach Coordinator
Ontario First Nations Technical Services Corporation
Brantford, ON
- Full-time
Provide administrative support to the Human Resources department, including maintaining recruitment records, organizing documentation, coordinating meetings, responding to inquiries, and…
Added 23 mins ago
Recreation Manager
Optima Living
Medicine Hat, AB
Reporting to the General Manager, the Recreation Manager leads the planning and delivery of recreation programs that support resident wellness, engagement, and quality of life. This role…
Added 23 mins ago
UO
Research Coordinator - Kidney Health
University of Alberta
Edmonton, AB
- Full-time
The Clinical Research Coordinator works closely with Principal investigators, Research Manager, Sponsor representatives, clinical research staff, Institutional departments and research…
Added 23 mins ago
UO
Assistant HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
- $5,692.25 to $8,179.5 CAD / month
- Full-time
The Assistant Human Resources (HR) Manager provides operational human resources support and coordination across a broad range of faculty and staff HR functions. The position administers the…
Added 23 mins ago
VC
Clinical Coordinator, Mental Health and Substance Use - Registered Nurse (RN) / Registered Psychiatric Nurse (RPN)
Vancouver Coastal Health
Vancouver, BC
- Full-time
…approaches for delivering quality and efficient services to support/promote health and illness prevention strategies. Supervises and guides designated staff. Consults and collaborates with…
Added 23 mins ago
QM
Administrative Coordinator - Office & Administrative Support
Quantum Management Services Ltd.
Toronto, ON
- $38 to $42 CAD / hour
- Full-time
Position: Administrative Coordinator - Office & Administrative Support
Added 23 mins ago
CL
Maintenance Coordinator
Charger Logistics Inc.
Brampton, ON
- Full-time
Charger Logistics invests time and support into its employees, providing them with opportunities to learn, grow their expertise, and advance their careers. We are an entrepreneurial-minded…
Added 38 mins ago
Project Coordinator - Civil & Infrastructure
Pomerleau
Montreal, QC
As a Project Coordinator within Pomerleau's Civil & Infrastructure division, you will play a key role at the heart of the Heavy Earthworks business unit. You'll manage multiple activities…
Added 38 mins ago
Project Administration Coordinator - Industrial
Pomerleau
Granby, QC
As a Project Administration Coordinator working in the Industrial team at Pomerleau, you will play a key role in supporting the project teams with essential administrative tasks. Working on…
Added 38 mins ago
Student Employment - Campus Rec & Student Life Kelowna - Intramurals
Okanagan College
Kelowna, BC
Every course you create, every student you support and every connection you build, it all matters.
Added 38 mins ago
UG
Commercial Relationship Coordinator
UnitedHealth Group
Richmond, BC
- Full-time
The Enterprise Imaging Commercial Relationship Specialist will directly support Sales and serve as a key liaison between Sales, Customers, Sales Operations, Contract Operations, AR and…
Added 38 mins ago
D
Member Services Coordinator
Desjardins
Montreal, QC · Caisse Desjardins du Centre-est de Montréal
- Full-time
Act as a resource for sector employees and provide them with the necessary support to carry out their activities. Assist them with processes and tools, authorize operations, and resolve…
Added 53 mins ago
CN
Maintenance Coordinator
Canadian Natural
Fort McMurray, AB
- Full-time
Make your mark while you grow your career! Horizon Bitumen Production is looking for a Plant Maintenance Coordinator. Reporting to the Maintenance Lead, you will ensure that all activities…
Added 53 mins ago
R
Coordonnateur administratif principal / Senior Administrative Coordinator
RTX
Longueuil, QC
- Full-time
Added 53 mins ago
BF
Account Coordinator
Bayview Flowers Ltd
Jordan Station, ON
- Full-time
…collaborative environment? Join Bayview Flowers as an Account Coordinator and help bring our customer programs to…
Added 53 mins ago
C
Office Operations Coordinator
Collabera
Vancouver, BC
- $22 to $24 CAD / hour
- Contract
Foster the in-office employee experience by maintaining a welcoming environment and providing exceptional employee support.
Added 53 mins ago
V|
Administrative Assistant
Veolia | Water Tech
AB · Edmonton, AB
- Full-time
The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts…
Added 53 mins ago
AK
Development Coordinator, Donor Services and Operations
Aga Khan Museum
Toronto, ON
- Full-time
…Development department is looking for a dynamic Development Coordinator to support the Donor Services and Operations…
Added 53 mins ago
CL
Service & Parts Advisor
Charger Logistics Inc.
Brampton, ON
- Full-time
Charger Logistics is looking for a Service & Parts Advisor to support the day-to-day operations of our truck and trailer maintenance shop based out of our Brampton location. The ideal…
Added 1 hour ago
TC
Service Advisor
Toromont Cat
Thunder Bay, ON
- Full-time
…Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress)…

Toromont Cat

Service Advisor

Thunder Bay, ON, P7C 6G9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate WIP processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential.

Skills

Service scheduling
Equipment repair coordination
Customer communication
Work order management
Technical support
WIP processing
Warranty processing
Parts sourcing
Invoicing
Data entry
Safety compliance
Preventative maintenance scheduling

Benefits

Health and safety programs
Training and development opportunities
Competitive wages
Benefits package
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment Repair
Service Operations
WIP
Work Orders
Preventative Maintenance
Warranty
Goodwill Processing
Invoicing
KPIs
Service Scheduler
Construction
Mining
Power Generation
Safety Policies
Technical Direction
Customer Support

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