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Added 7 mins ago
Project Coordinator - Civil & Infrastructure
Pomerleau
Montreal, QC
As a Project Coordinator within Pomerleau's Civil & Infrastructure division, you will play a key role at the heart of the Heavy Earthworks business unit. You'll manage multiple activities…
Added 7 mins ago
Project Administration Coordinator - Industrial
Pomerleau
Granby, QC
As a Project Administration Coordinator working in the Industrial team at Pomerleau, you will play a key role in supporting the project teams with essential administrative tasks. Working on…
Added 7 mins ago
Student Employment - Campus Rec & Student Life Kelowna - Intramurals
Okanagan College
Kelowna, BC
…supervision, of the Athletics, Recreation and Student Life Coordinator and in consultation with the Campus Administration will assist the supervisor with Campus Life…
Added 7 mins ago
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Commercial Relationship Coordinator
UnitedHealth Group
Richmond, BC
- Full-time
Added 7 mins ago
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Member Services Coordinator
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Montreal, QC · Caisse Desjardins du Centre-est de Montréal
- Full-time
Added 22 mins ago
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Maintenance Coordinator
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Fort McMurray, AB
- Full-time
Make your mark while you grow your career! Horizon Bitumen Production is looking for a Plant Maintenance Coordinator. Reporting to the Maintenance Lead, you will ensure that all activities…
Added 22 mins ago
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Coordonnateur administratif principal / Senior Administrative Coordinator
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- Full-time
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Sales Operations Coordinator
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Sales & Procurement Coordinator, BBSI Contract– Saint John, New Brunswick
Added 22 mins ago
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Account Coordinator
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- Full-time
…collaborative environment? Join Bayview Flowers as an Account Coordinator and help bring our customer programs to…
Added 22 mins ago
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Office Operations Coordinator
Collabera
Vancouver, BC
- $22 to $24 CAD / hour
- Contract
Added 22 mins ago
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Administrative Assistant
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AB · Edmonton, AB
- Full-time
The Administrative Assistant serves as the primary coordinator for end-to-end order management, ensuring seamless execution from initial order entry through final delivery. This role acts…
Added 22 mins ago
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Development Coordinator, Donor Services and Operations
Aga Khan Museum
Toronto, ON
- Full-time
…Development department is looking for a dynamic Development Coordinator to support the Donor Services and Operations…
Added 22 mins ago
CL
Service & Parts Advisor
Charger Logistics Inc.
Brampton, ON
- Full-time
Minimum one-year experience as Service Coordinator
Added 37 mins ago
TC
Service Advisor
Toromont Cat
Thunder Bay, ON
- Full-time
…Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress)…
Added 37 mins ago
TY
Event Coordinator
The Yorkville Royal Sonesta Hotel Toronto, CAD
Toronto, ON
- Full-time
…restaurants, meetings, and guest experiences. As the Event Coordinator you’ll support the day-to-day coordination of sales, marketing, events, and commercial activities that help keep the…
Added 37 mins ago
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Training and Quality Assurance Coordinator
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
- Full-time
The House of Commons’ Parliamentary Precinct Operations is currently looking to staff the Training and Quality Assurance Coordinator position.
Added 52 mins ago
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Payroll and Benefits Clerk - Temporary
School District 23: Central Okanagan
Kelowna, BC
- Full-time
Under the supervision of the Payroll Manager and the Payroll and Benefits Coordinator, this position provides a full range of payroll and benefit services to 800-1200 employees within the…
Added 52 mins ago
Fitness Programming Coordinator (Contract)
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The Granite Club is seeking a full-time contract Fitness Programming Coordinator who will be reporting to the Fitness & Group Exercise Manager. This position will approximately be a…
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Added 52 mins ago
Coordinator, Human Resources
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Calgary, AB
HR Coordinator is to provide support and assistance to various duties and tasks related to human resource management.
Added 52 mins ago
UO
AI & Medical Education Specialist
University of Alberta
Edmonton, AB
- Full-time
The AI & Medical Education Coordinator leads the strategic integration of artificial intelligence within the MD Program. This position acts as a change agent and internal advisor, leading…
Added 52 mins ago
Administrative Coordinator, Administration Network
University of Saskatchewan
Saskatoon, SK
The Administrative Coordinator will be an energetic and highly motivated individual who thrives in a dynamic and fast-paced environment. This position is of above-average complexity, and…
Added 52 mins ago
GP
Logistics Coordinator
Good Protein
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- Full-time
Added 1 hour ago
Outreach Coordinator
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We seek a highly motivated and skilled Outreach Coordinator to join our team at OFNTSC. Under the guidance of the Human Resources Manager, the Outreach Coordinator role is integral to…
Added 1 hour ago
Manufacturing Production Coordinator
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We are seeking a Manufacturing Production Coordinator to join the team in our Delta, BC location. The Manufacturing Production Coordinator is a full-time position within the Operations /…

Toromont Cat

Service Advisor

Thunder Bay, ON, P7C 6G9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate WIP processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential.

Skills

Service scheduling
Equipment repair coordination
Customer communication
Work order management
Technical support
WIP processing
Warranty processing
Parts sourcing
Invoicing
Data entry
Safety compliance
Preventative maintenance scheduling

Benefits

Health and safety programs
Training and development opportunities
Competitive wages
Benefits package
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment Repair
Service Operations
WIP
Work Orders
Preventative Maintenance
Warranty
Goodwill Processing
Invoicing
KPIs
Service Scheduler
Construction
Mining
Power Generation
Safety Policies
Technical Direction
Customer Support

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