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Added 13 mins ago
Receptionist / HSE Administrator
Western Energy Services Corp.
Leduc, AB
…and high-quality rental services to support a broad range of customer needs. Across all operations, the company remains committed to safe, efficient, and reliable energy service…
Added 13 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
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Provide customers with friendly and professional service while preparing meat products for customer purchase and meat displays. Actively contribute to an environment of employee and…
Added 13 mins ago
Floral - Manager Floral
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Added 13 mins ago
Supply Chain - Shipping/Receiving Operator (Afternoon Shift)
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You have previous team management experience in a retail environment;
Added 13 mins ago
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Added 13 mins ago
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Added 13 mins ago
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Toronto, ON
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Added 13 mins ago
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Bilingual Case Manager – Patient Support Programs
PSPSync
Canada
- Full-time
- Contract
As a Case Manager at PSPSync, you will be the primary point of contact for patients enrolled in our PSPs. You will navigate patients through complex treatment pathways, manage reimbursement…
Added 13 mins ago
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Manager, Mortgage Specialist
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- Full-time
Manage a team focused on building valuable relationships, providing a differentiated experience and advice capabilities.
Added 13 mins ago
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Marketing Manager - Calgary, AB
Optiom
Calgary, AB
- Full-time
Marketing • 8–10 Years Experience • Calgary, AB • Hybrid • Full-Time, Permanent
Added 13 mins ago
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Senior Analyst, Real Estate Investments
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- Full-time
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Added 13 mins ago
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Amazon eCommerce Strategist
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Toronto, ON · North York, Ontario
- Full-time
Reporting to the Amazon Channel Manager, you'll play a critical role in developing and executing strategies to grow our existing product portfolio, launch new products, improve organic…
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Senior Revenue Accountant
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Canada
- Full-time
…high-performing Finance team, reporting to the Senior Accounting…
Added 13 mins ago
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Loss Prevention Analyst
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BC · British Columbia, Canada
- $68,000 to $75,000 CAD / year
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Ensuring customer discounts, manager discounts, coupons & staff meal entry are completed with integrity.
Added 13 mins ago
FB
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- $21.5 CAD / hour
- Full-time
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Added 13 mins ago
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Reporting to the Production Manager, the Machinist will support the manufacturing of GPT Products.
Added 13 mins ago
AC
Investment Advisor / Portfolio Manager
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Added 13 mins ago
NH
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- Temporary
The position reports to the Manager of Public Affairs and works closely with communications colleagues, leaders, staff, physicians and volunteers to support Niagara Health's communications…
Added 13 mins ago
FB
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Added 13 mins ago
SR
Senior Sales Operations Specialist
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Vancouver, BC
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…ensure a successful process. Ideal is someone with leadership experience or potential that can grow into a leadership role for this team as the Senior Managers right hand. This company has…

Toromont Cat

Service Advisor

Thunder Bay, ON, P7C 6G9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate WIP processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential.

Skills

Service scheduling
Equipment repair coordination
Customer communication
Work order management
Technical support
WIP processing
Warranty processing
Parts sourcing
Invoicing
Data entry
Safety compliance
Preventative maintenance scheduling

Benefits

Health and safety programs
Training and development opportunities
Competitive wages
Benefits package
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment Repair
Service Operations
WIP
Work Orders
Preventative Maintenance
Warranty
Goodwill Processing
Invoicing
KPIs
Service Scheduler
Construction
Mining
Power Generation
Safety Policies
Technical Direction
Customer Support

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