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Added 9 mins ago
P
Internal Audit Senior Manager
PwC
Toronto, ON
- Full-time
As an Internal Audit Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 9 mins ago
P
Manager, Financial Services, Digital Banking Operations, Consulting
PwC
Toronto, ON
- Full-time
…needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business…
Added 9 mins ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
…which generates over $8 million annually. Reporting to the Manager of Enterprise Asset Systems within Enterprise Applications, this position works closely with campus store administrators,…
Added 10 mins ago
K
Program Manager, Brand Experience
Klick
Toronto, ON
- $120,000 to $130,000 CAD / year
- Full-time
…and communications, market access, real-world evidence, and technology and analytics consulting - powered by 500+ in-house medical experts and award-winning data science and AI…
Added 24 mins ago
Data Systems Officer
Durham College
Oshawa, ON
…respond to evolving workforce needs. Our programs span business, information technology, engineering, construction and skilled trades, health care, science and technology, culinary,…
Added 24 mins ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
Our use of AI within the recruitment process Thomson Reuters utilizes Artificial Intelligence (AI) to support parts of our global recruitment process. Unless you opt-out, our AI system will…
Added 24 mins ago
T
Workplace Ambassador
TD
AB
- Full-time
Be a go-to, on-the-floor resource for colleagues - offering real-time support, guidance, and problem-solving
Added 24 mins ago
T
Sr. Business Systems Analyst
TD
Toronto, ON
- Full-time
The AIH 1 pod is part of Loyalty & Card Services within Global Technology & Solutions. The pod operates in a highly integrated technology environment, supporting APIs, distributed…
Added 24 mins ago
BC
Senior Scheduler (Construction)
Broccolini Construction Inc.
Toronto, ON
- Full-time
Support preparation of time impact analyses (TIAs) and delay claims under the direction of the PM and Scheduling Manager.
Added 24 mins ago
MI
Design Team Lead
Metegrity Inc.
AB
- $85,000 to $90,000 CAD / year
- Full-time
…communication and collaboration across Design, Development, QA, Support/Deployment teams and product management…
Added 24 mins ago
S
Accountant II
SAIT
Calgary, AB
- Temporary
…internal and external stakeholders, communicates technical information in clear, practical terms, supports audit inquiries, and provides training, mentoring, and current process…
Added 24 mins ago
CH
Pharmacy Assistant Specialty - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
…and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest…
Added 24 mins ago
CH
Registered Pharmacy Technician - Express Scripts Canada
Cigna Healthcare
Mississauga, ON
- Full-time
…and professional expertise of our people with leading edge information management systems and technology. ESC is a wholly owned subsidiary of Express Scripts Inc., one of the largest…
Added 24 mins ago
CT
Network Analyst
Calgary TELUS Convention Centre
Calgary, AB
- Full-time
…Convention Centre's network infrastructure. Reporting to the Senior Manager, IT & Cyber Security, this role ensures reliable connectivity for business operations, event technology services,…
Added 24 mins ago
MP
Manager, Sensory Quality
Mother Parkers Tea & Coffee
Mississauga, ON
- Full-time
…largest retailers and foodservice chains, we use state-of-the-art technology and new product innovation to help our customers grow their business and deliver superior products to their…
Added 24 mins ago
BI
Customer Service Supervisor
Baxter International Inc.
Mississauga, ON
- Full-time
…Chain, Commercial Operations, Sales, Marketing, and Customer Support to identify opportunities for improvement and implement solutions that enhance customer satisfaction and business…
Added 24 mins ago
AC
Full-time Enterprise CRM Integration Specialist
Algonquin College
Ottawa, ON
- Full-time
Reporting to the Manager, Enterprise Solutions – Salesforce, the Enterprise CRM Integration Specialist’s primary responsibility is to design, develop, implement, support, and improve…
Added 25 mins ago
LC
Student Information Services (SIS) Lead
Lakeland Catholic School Division
Bonnyville, AB
- Full-time
Reporting to the Manager of Information Technology, the SIS Lead works collaboratively with school administrators, teachers, administrative staff, and divisional personnel to ensure student…
Added 25 mins ago
BR
Director, Finance, HR and Operations
BRION RAFFOUL LLP
Ottawa, ON
- Full-time
Oversee IT systems, data security, and technology operations with support from external IT consultant
Added 25 mins ago
K
Assistant Store Manager - Halifax
Knix
Halifax, NS
- Full-time
As an Assistant Store Manager at Knix, you bring our brand to life through how you lead and connect every day. You have a natural pulse on what our customers want and create a welcoming,…
Added 39 mins ago
M
Manager, Assurance and Accounting - Public Companies
MNP
Toronto, ON
- Full-time
Make an impact with our Public Companies team as a Manager. This diverse team of professionals are dedicated to exceeding clients’ unique needs within a rapidly evolving business and…
Added 39 mins ago
Enrolment Information Analyst
NorQuest College
Edmonton, AB
The Enrolment Information Analyst applies enrolment subject-matter expertise to strengthen the reliability, consistency, and use of institutional enrolment data. Reporting to the Manager of…
Added 39 mins ago
M
Asset Manager, Rail Fleet Projects
Metrolinx
Canada
- Full-time
Our Asset Management and Maintenance Rail Fleet office is looking for an Asset Manager, Rail Fleet to support our many exciting Rail Fleet Projects we have ongoing and upcoming in the…
Added 39 mins ago
Territory Manager - Heritage Division (Golden Horseshoe)
Southern Glazer’s Wine and Spirits, LLC
Toronto, ON
…truly invests in their people – and equips them with leading technology, continuous learning, and the ability to bring their best selves to work. As North America's largest total beverage…
Added 39 mins ago
Senior Manager, Strategic Finance & Deal support
Bell
Toronto, ON
As Senior Manager, Strategic Finance & Deal support, you will serve as a trusted strategic and commercial advisor to the executive leadership team, helping shape the organization's most…

Toromont Cat

Service Advisor

Thunder Bay, ON, P7C 6G9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate WIP processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential.

Skills

Service scheduling
Equipment repair coordination
Customer communication
Work order management
Technical support
WIP processing
Warranty processing
Parts sourcing
Invoicing
Data entry
Safety compliance
Preventative maintenance scheduling

Benefits

Health and safety programs
Training and development opportunities
Competitive wages
Benefits package
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment Repair
Service Operations
WIP
Work Orders
Preventative Maintenance
Warranty
Goodwill Processing
Invoicing
KPIs
Service Scheduler
Construction
Mining
Power Generation
Safety Policies
Technical Direction
Customer Support

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