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Added 6 mins ago
Toolroom Attendant - VER Airport
Okanagan College
Vernon, BC
…for deliveries to Trades shop(s). Conducts daily safety and maintenance checklist on forklift(s) prior to operation. Reports any required maintenance to the Coordinator, Trades Support.…
Added 21 mins ago
CL
Service & Parts Advisor
Charger Logistics Inc
Woodstock, ON
- Full-time
Help in the daily planning of repair and maintenance work schedules
Added 21 mins ago
CL
Service & Parts Advisor
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Cambridge, ON
- Full-time
Help in the daily planning of repair and maintenance work schedules
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- Full-time
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Recreation Manager
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Supports the Community Relations Coordinator in providing tours of the community as needed.
Added 51 mins ago
UO
Research Coordinator - Kidney Health
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- Full-time
The Clinical Research Coordinator works closely with Principal investigators, Research Manager, Sponsor representatives, clinical research staff, Institutional departments and research…
Added 51 mins ago
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Assistant HR Manager
University of British Columbia
Vancouver, BC · UBCV | David Strangway Building (STRG)
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Maintenance Coordinator
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- Full-time
…strategies. We are currently expanding and looking to add a motivated Maintenance Coordinator to our team based out of our Brampton…
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Project Coordinator - Civil & Infrastructure
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Added 1 hour ago
Student Employment - Campus Rec & Student Life Kelowna - Intramurals
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…supervision, of the Athletics, Recreation and Student Life Coordinator and in consultation with the Campus Administration will assist the supervisor with Campus Life…
Added 1 hour ago
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Environmental Health & Safety (EHS) Coordinator, GTA (12 Month contract term)
Siemens
Toronto, ON · Oakville, ON
- $35 to $38.5 CAD / hour
The Environmental, Health and Safety (EHS) Coordinator supports the development, implementation, and continuous improvement of Siemens' EHS programs and initiatives. Working closely with…
Added 1 hour ago
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Maintenance Coordinator
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Make your mark while you grow your career! Horizon Bitumen Production is looking for a Plant Maintenance Coordinator. Reporting to the Maintenance Lead, you will ensure that all activities…
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Sales Operations Coordinator
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Saint John, NB
- Contract
Sales & Procurement Coordinator, BBSI Contract– Saint John, New Brunswick
Added 1 hour ago
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Office Operations Coordinator
Collabera
Vancouver, BC
- $22 to $24 CAD / hour
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Maintain office facilities, including coordinating repairs and maintenance in a timely manner by submitting tickets or liaising with building management when issues arise.
Added 1 hour ago
CL
Service & Parts Advisor
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Brampton, ON
- Full-time
…support the day-to-day operations of our truck and trailer maintenance shop based out of our Brampton location. The ideal candidate will have experience coordinating vehicle repairs and…
Added 1 hour ago
TC
Service Advisor
Toromont Cat
Thunder Bay, ON
- Full-time
…Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress)…
Added 1 hour ago
HO
Training and Quality Assurance Coordinator
House of Commons (Canada) / Chambre des communes (Canada)
Ottawa, ON
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As the Training and Quality Assurance Coordinator, you will be accountable for the planning, management, evaluation, development, and delivery of the Branch's training and quality assurance…
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Payroll and Benefits Clerk - Temporary
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Under the supervision of the Payroll Manager and the Payroll and Benefits Coordinator, this position provides a full range of payroll and benefit services to 800-1200 employees within the…
Added 1 hour ago
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Added 2 hours ago
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Facilities Coordinator
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Responsible for supporting the operations and maintenance of a commercial property portfolio across the Central
Added 2 hours ago
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Clinical Coordinator AgeCare Brant
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The Clinical Coordinator is responsible for providing clinical quality support, guidance and education to the residence’s nursing staff, residents, and their family members in order to…
Added 2 hours ago
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Coordinator Meter Operations
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Reporting to the Supervisor, Meter Operations, the Coordinator Meter Operations is responsible for the day-to-day leadership, coordination, and supervision of residential, commercial, and…
Added 2 hours ago
TC
Service Advisor
Toromont Cat
Sudbury, ON
- Full-time
…Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress)…
Added 2 hours ago
TC
Service Advisor - Mining
Toromont Cat
Sudbury, ON
- Full-time
…Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress)…

Toromont Cat

Service Advisor

Thunder Bay, ON, P7C 6G9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate WIP processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential.

Skills

Service scheduling
Equipment repair coordination
Customer communication
Work order management
Technical support
WIP processing
Warranty processing
Parts sourcing
Invoicing
Data entry
Safety compliance
Preventative maintenance scheduling

Benefits

Health and safety programs
Training and development opportunities
Competitive wages
Benefits package
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment Repair
Service Operations
WIP
Work Orders
Preventative Maintenance
Warranty
Goodwill Processing
Invoicing
KPIs
Service Scheduler
Construction
Mining
Power Generation
Safety Policies
Technical Direction
Customer Support

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