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Added 11 mins ago
RE
Principal Engineer Physical AI Systems Modeling
Renesas Electronics
Ottawa, ON
- Full-time
· Define the long-term Physical AI research direction and system architecture for humanoid and industrial robotics to guide next generation technology and product strategy.
Added 26 mins ago
LS
Medical Science Liaison (Nephrology)
Lock Search Group
AB · Alberta, Canada
- Full-time
Assess potential sites for company-sponsored clinical studies and support investigators with product knowledge and scientific resources
Added 26 mins ago
AC
Investment Advisor / Portfolio Manager
Acumen Capital Partners
Calgary, AB
- Full-time
As an Investment Advisor, you'll help clients achieve their financial goals. You'll provide
Added 26 mins ago
J
HR Consultant, International
Justworks
Toronto, ON
- $87,000 to $109,000 CAD / year
- Full-time
We're united by shared goals and shared motivations at Justworks. These are best summed up in our company values, which are reflected in our product and in our team.
Added 26 mins ago
N
Senior Research Director, Customer Success - Automotive
NielsenIQ
Toronto, ON
- Full-time
Lead the day-to-day senior relationship with your clients across the U.S. and Canadian markets, building trusted relationships with client stakeholders and serving as a strategic advisor.
Added 41 mins ago
M
Bilingual Client Success Manager (Direct Partnerships)
Maple
Toronto, ON
- Full-time
…English, partner cross-functionally with Sales, Marketing, Product and Support, and work closely with Client Success leadership to grow a book of business that drives real…
Added 41 mins ago
D
Property and Casualty Insurance Advisor
Desjardins
Ottawa, ON · Mississauga, ON · Burlington, ON
- Full-time
As a Property and casualty Insurance Advisor, you help give members and clients a better experience, and ensure that they are satisfied. This includes making sure they feel welcome,…
Added 41 mins ago
C
Mobile Mortgage Advisor (Downtown Toronto, ON) - 100% Commission
CIBC
Toronto, ON
- Full-time
…clients achieve their home ownership dreams. As a Mobile Mortgage Advisor, you’ll have the flexibility to meet with your clients where and when it’s convenient for them. You’ll make lasting…
Added 41 mins ago
UH
Timber-Tech Group of Companies - Account Manager
UpSourced HR
Calgary, AB
- Full-time
Position yourself as a trusted advisor and partner, not just a supplier
Added 56 mins ago
RE
Principal Engineer Physical AI Systems Modeling
Renesas Electronics
Ottawa, ON
- Full-time
· Define the long-term Physical AI research direction and system architecture for humanoid and industrial robotics to guide next generation technology and product strategy.
Added 1 hour ago
TC
Service Advisor
Toromont Cat
Thunder Bay, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 1 hour ago
D
Premium Support Advisor (Portuguese Speaking)
Docebo
Remote, Canada
- $58,000 to $68,000 CAD / year
- Full-time
- Remote
As our Premium Support Advisor, you will serve as the dedicated technical co-pilot and trusted advisor for our most strategic enterprise accounts. You’ll step into the spotlight to untangle…
Added 1 hour ago
Sales Advisor - Subaru
The Jim Pattison Auto Group
Victoria, BC
Jim Pattison Subaru Victoria is seeking a motivated, personable, and customer-focused Sales Advisor to join our dealership team.
Added 1 hour ago
LS
Medical Science Liaison (Nephrology)
Lock Search Group
Vancouver, BC
- Full-time
Assess potential sites for company-sponsored clinical studies and support investigators with product knowledge and scientific resources
Added 1 hour ago
T
AVP, Legal - Operations and Business Management
TD
Toronto, ON
- Full-time
Act as a strategic advisor to the VP & Head of, Global Legal Operations, influencing operating model, priorities, and execution approach.
Added 1 hour ago
D
Personal Finance Advisor
Desjardins
QC · Caisse Desjardins de Rouville
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 hour ago
D
Senior Advisor, Pricing of products and services
Desjardins
Levis, QC · Montreal, QC
- Full-time
As a senior product and service pricing advisor, you help develop, update and monitor prices for products and services to promote business development and maximize profitability. You lead…
Added 1 hour ago
D
Personal Finance Advisor
Desjardins
Sainte-Marie, QC · Caisse Desjardins de La Nouvelle-Beauce
- Full-time
As a personal finance advisor, you’re responsible for developing and maintaining lasting and trusting business relationships with members and clients, to ensure they’re satisfied. Your role…
Added 1 hour ago
C
Financial Services Associate, Imperial Service
CIBC
Niagara Falls, ON · Niag.Falls-Lundys Lane&Leonard
- Full-time
…provide information to clients. Partner with your Financial Advisor to help clients meet their financial…
Added 1 hour ago
SD
Beauty Advisor, Contractor Part Time Day Greenlight Requisition
Shoppers Drug Mart
Brampton, ON
- Part-time
Added 1 hour ago
S
Beauty Advisor - Part Time
Sephora
Kitchener, ON
- $19.2 to $22.6 CAD / hour
- Part-time
Your role at Sephora Canada: As a Beauty Advisor, you'll be the face of Sephora Canada’s welcoming every client with warmth, confidence, and a passion for all things beauty. Through…
Added 2 hours ago
TC
Service Advisor
Toromont Cat
Sudbury, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with both…
Added 2 hours ago
TC
Service Advisor - Mining
Toromont Cat
Sudbury, ON
- Full-time
Toromont Cat is looking for a Service Advisor-Mining to join our team in Sudbury! This position will provide technical direction and accountability for scheduling all equipment repairs with…
Added 2 hours ago
P
Chef des ventes médicales - Québec et Est du Canada - Medical Sales Account Executive - Quebec and Eastern Canada
Philips
Montreal, QC
- Full-time
Added 2 hours ago
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Audit Manager II, Canadian Business Banking and Credit Risk (1242)
TD
Toronto, ON
- Full-time
Act as the audit lead or audit advisor to management and respective teams for area of specialization. Report on emerging trends, identifying issues and opportunities and recommending action…

Toromont Cat

Service Advisor

Thunder Bay, ON, P7C 6G9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate WIP processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential.

Skills

Service scheduling
Equipment repair coordination
Customer communication
Work order management
Technical support
WIP processing
Warranty processing
Parts sourcing
Invoicing
Data entry
Safety compliance
Preventative maintenance scheduling

Benefits

Health and safety programs
Training and development opportunities
Competitive wages
Benefits package
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment Repair
Service Operations
WIP
Work Orders
Preventative Maintenance
Warranty
Goodwill Processing
Invoicing
KPIs
Service Scheduler
Construction
Mining
Power Generation
Safety Policies
Technical Direction
Customer Support

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