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Added 11 mins ago
CC
Retail Store Manager
Canna Cabana
Okotoks, AB
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 11 mins ago
CC
Retail Store Manager - Leave of Absence Coverage
Canna Cabana
Camrose, AB
- Full-time
The Retail Store Manager is responsible for the daily operations and profitability of the establishment according to set goals and business objectives. Daily operations include staff…
Added 11 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- From $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 11 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- From $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 11 mins ago
R(
Store Manager - Corner Brook Plaza
Reitmans (Canada) Ltée/Ltd
Corner Brook, NL
- Full-time
Reporting to the Regional Manager, join a team where your leadership will truly have an impact! As a Store Manager, you’ll be at the heart of the action: leading and inspiring your team,…
Added 11 mins ago
AC
Technical Analyst - New Capability Distribution
Air Canada
Toronto, ON
- Full-time
…focused on providing support to IT solutioning Air Canada’s Product distribution applications. This role requires collaboration with a diverse internal workforce and extended third party…
Added 26 mins ago
Meat - Meat Cutter
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Calgary, AB
Assist Meat Manager/ Clerk Department Second Meat if applicable
Added 26 mins ago
Floral - Manager Floral
Sobeys Capital Incorporated or a Franchise/Affiliate / ou une franchise/société affiliée
Campbell River, BC
The Floral Manager is responsible for the efficient and fiscally responsible operation of the department. The Manager will lead and manage staff to achieve the highest level of customer…
Added 26 mins ago
JUNIOR ASSISTANT MANAGER
Boutique La Vie En Rose
Aurora, ON
As a member of the management team, you will support the assistant manager and manager in achieving sales goals, maintaining our company standards and motivating your team to excel.
Added 26 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 26 mins ago
MANAGER
Boutique La Vie En Rose
Pointe-Claire, QC
Under the supervision of the regional sales manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. Your…
Added 26 mins ago
ASSISTANT MANAGER
Boutique La Vie En Rose
Winnipeg, MB
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 26 mins ago
UO
Business Solutions Analyst (Shopify)
University of Alberta
Edmonton, AB
- Full-time
…which generates over $8 million annually. Reporting to the Manager of Enterprise Asset Systems within Enterprise Applications, this position works closely with campus store administrators,…
Added 26 mins ago
BV
ASSISTANT MANAGER
Bikini Village
La Trinité-des-Monts, QC
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 26 mins ago
GF
Sourcing Specialist
Gwillimdale Farms
Bradford West Gwillimbury, ON
- Full-time
…Gwillimdale Farms' agricultural, vegetable packing and production operations. The role evaluates domestic and international sourcing opportunities, manages supplier relationships and…
Added 26 mins ago
FB
Assistant Meat Manager
Farm Boy Inc.
Barrie, ON
- $21.5 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 26 mins ago
AC
Investment Advisor / Portfolio Manager
Acumen Capital Partners
Calgary, AB
- Full-time
we place our clients' interests at the forefront of our operations.
Added 26 mins ago
FB
Assistant Grocery Manager
Farm Boy Inc.
London, ON
- $21 CAD / hour
- Full-time
You’ll work alongside the Department Manager to help deliver standout service and operational excellence that reflect Farm Boy’s commitment to the best fresh shopping experience. Through…
Added 26 mins ago
NV
Senior Program Manager (ID#5605)
New Value Solutions
Vancouver, BC · Greater Vancouver, BC
- Contract
New Value Solutions, a national IT consulting company, is seeking a Senior Program Manager to lead large, complex technology initiatives from inception through implementation and transition…
Added 26 mins ago
BI
Procurement Manager
BASS INSTALLATION
Mississauga, ON
- Contract
…throughout the GTA. We are currently looking for a Procurement Manager to join our…
Added 26 mins ago
BV
ASSISTANT MANAGER
Bikini Village
Winnipeg, MB
- Full-time
With the support of your manager, you will be responsible for making sure the store runs smoothly and that your team provides the best possible customer service. When you’re working as…
Added 26 mins ago
NF
Material Handler
New Flyer
Winnipeg, MB
- Full-time
…MCI® motor coaches, ADL buses, ARBOC® vehicles, as well as the product lines for the acquired NABI and Orion parts businesses. Additionally, NFI Parts has extensive cross references for…
Added 26 mins ago
CU
FRANCHISE OPERATIONS MANAGER
Chainsmoker Urban Halal Barbecue
Toronto, ON
- Full-time
…a highly organized, proactive, and results-driven Franchise Operations Manager to oversee restaurant operations, enforce franchise standards, strengthen franchisee relationships, negotiate…
Added 41 mins ago
TR
Product Manager
Thomson Reuters
Toronto, ON · Canada, Toronto, Ontario
- Full-time
We are seeking a Product Manager, Digital Growth to join our team and help our efforts in accelerating digital transactions across our multi-segment ecommerce landscape through strategic…
Added 41 mins ago
T
Account Manager II, Commercial Mortgage Group
TD
Toronto, ON
- Full-time
…TD Canada Trust client base providing a commercial mortgage product that is competitive within the Canadian marketplace. Our goal is to deliver a commercial mortgage product at all times…

Toromont Cat

Service Advisor

Thunder Bay, ON, P7C 6G9, Canada

$59,025.00 - $73,782.50 · Full-time

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Job details

Pay: $59,025.00 - $73,782.50
Job type: Full-time
Experience: Minimum 5 years experience in service operations
Posting language: English
Posted: Nov 6, 2026

Original job description

Toromont Cat is looking for a Service Advisor to join our team in Thunder Bay! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 - $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Update and manage Service Scheduler in a timely and accurate manner
Schedule both machine repairs and preventative maintenance for the Technicians
Coordinate with Service Supervisor, MSRs and PSSRs to meet all deadlines for machine repairs
Provide customer support for incoming calls and effective follow up during and after machine repairs
Open and structure work orders, check for service letters, where applicable and warranty status, verify customer pay arrangements, history and codes to upload into Service Scheduler
Collaborate with Coordinator to ensure all service reports provided by Technicians are timely and accurate
Source parts and tools during job set-up and provide shipping instructions to the site
Manage local purchases and review work orders for invoicing/uploading and ensure credits and parts have been processed and submitted
Assist with Warranty and Goodwill processing including documentation requirements and no charge claims
Maintain current information cascading to the required Service Supervisors, Product Support Manager, MSRs and PSSR
Review and maintain WIP daily to support the invoicing process and KPIs (Key Indicator Metrics)

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Advisor provides technical direction and schedules equipment repairs while maintaining clear communication with customers throughout the repair cycle. They also collaborate with internal teams to ensure accurate WIP processing, invoicing, and adherence to service timelines.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage service schedules and work orders are essential.

Skills

Service scheduling
Equipment repair coordination
Customer communication
Work order management
Technical support
WIP processing
Warranty processing
Parts sourcing
Invoicing
Data entry
Safety compliance
Preventative maintenance scheduling

Benefits

Health and safety programs
Training and development opportunities
Competitive wages
Benefits package
Premiums
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Advisor
Caterpillar
Equipment Repair
Service Operations
WIP
Work Orders
Preventative Maintenance
Warranty
Goodwill Processing
Invoicing
KPIs
Service Scheduler
Construction
Mining
Power Generation
Safety Policies
Technical Direction
Customer Support

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