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Added 14 mins ago
SC
Field Sales Representative
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Vaughan, ON
- Other
Secondary school diploma required; post-secondary education in business or finance is an asset.
Added 1 hour ago
RD
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Regional District of Nanaimo
BC · British Columbia, Canada
- Full-time
Qualifications include a Post Secondary Diploma in water technology and/or water treatment plus 2 years of job-related experience or an equivalent combination of training and experience.…
Added 1 hour ago
PP
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Park Place Lodge
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- Full-time
Secondary (high) school graduation certificate
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Experience working in an educational environment (post-secondary or high school preferred).
Added 1 hour ago
HR
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- Full-time
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BB
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- Full-time
Post-secondary education from an engineering technology program (controls and instrumentation, electronics, electrical, etc.) would be considered an asset
Added 1 hour ago
S
Client Solution and Delivery Manager
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High school diploma or equivalent is required; post-secondary education in engineering, trades, business, project management, or a related field is considered an asset.
Added 1 hour ago
UO
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Victoria, BC
- Internship
…sets cannot be achieved without robust and accurate metadata. Secondary duties include field and at-sea support during infrastructure maintenance operations that occur multiple times a year…
Added 2 hours ago
KL
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Troubleshoot and resolve database software issues in cooperation with Information Technology staff; addressing concerns, testing enhancements/upgrades, recommending improvements, ensuring…
Added 2 hours ago
WW
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- Contract
Participating or recently completed post-secondary design education (prefer Mechanical Technologist, Mechanical Engineer, or Mechatronics student)
Added 2 hours ago
PO
Administrative Coordinator
Peak of the Market Ltd.
Winnipeg, MB
- Full-time
Post-secondary education in administration, business, communications or a related field is an asset
Added 2 hours ago
TA
Senior Technologist
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- $85,000 to $100,000 CAD / year
- Full-time
Our integrated team of architects, planners, interior designers and technical staff specializes in K–12 and post-secondary education, health care, commercial, and community & cultural…
Added 2 hours ago
A
Regional Service Agent
Allstate
Thunder Bay, ON
- Full-time
Post-secondary education or equivalent work experience
Added 2 hours ago
R
Administrative Assistant
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Mississauga, ON · CAN - ON - Mississauga - Meadowpine Blvd
- Full-time
Post-secondary education in business or office administration, or an equivalent combination of education and experience.
Added 2 hours ago
AG
SOC Analyst (Night Shift)
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Post-secondary education in Cybersecurity, Information Technology, or related field
Added 3 hours ago
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Added 3 hours ago
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Completion of a post-secondary diploma/degree in digital marketing, communications, web design, a related program, or equivalent industry experience.
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administrative officer
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Surrey, BC
- Full-time
Secondary (high) school graduation certificate
Added 3 hours ago
OL
Education Coordinator
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- Full-time
…Oxford Learning Winnipeg is looking for a dynamic and motivated Education Coordinator to help students find their way to a better school…
Added 3 hours ago
FH
Clinical Learning and Development Specialist
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- Full-time
…Experience, Ministry of Health, other health authorities, post secondary institutions, national/international partners) to conceptualize, develop, deliver, and/or coordinate education…
Added 3 hours ago
K
Accounting Technician
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- Full-time
Post-secondary education, Accounting and Management or equivalent work experience.
Added 3 hours ago
IT
Service Advisor
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- Full-time
…safety, and community support. We are committed to embracing new technology, ensuring that we stay at the forefront of innovation in our industry. With over 1,700 employees across 44…
Added 3 hours ago
UO
Project Manager 1
University of Victoria
Victoria, BC
- Full-time
Degree in Architecture or Engineering and 3 years of experience, or Architectural Technology diploma and 6 years of experience, delivering projects from initiation to close. Experience must…
Added 3 hours ago
QC
restaurant assistant manager
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Secondary (high) school graduation certificate

Toromont Cat

Service Supervisor

Thunder Bay, ON, P7C 6G9, Canada

$78,705.00 to $98,380.00 · Full-time

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Job details

Pay: $78,705.00 to $98,380.00
Job type: Full-time
Experience: Minimum 3 years of experience in a supervisory position
Posting language: English
Posted: Oct 5, 2026

Original job description

Toromont Cat is looking for a Service Supervisor to join the team! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.

Pay Type	Full Time, Permanent
Compensation	$78,705.00 to $98,380.00	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Service Supervisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
Create quotes and review and prepare invoices for internal and external customers
Manage work-in-progress (WIP) and contamination control
Investigate and report accidents or near misses
Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures

Must-haves for this role:

Minimum post-secondary education
Minimum 3 years of experience in a supervisory position
Support a team of technicians and provide direct customer support
Class 5 driver’s license required; must be able to obtain an explosives license and an ASP construction card
Technical experience would be an asset
Bilingualism is a plus

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed.

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More about this job

Responsibilities

The Service Supervisor leads a team of technicians to ensure high-quality service, productivity, and customer satisfaction within shop operations. They are responsible for managing work orders, financial reporting, safety compliance, and staff development.

Requirements

Candidates must have a minimum of post-secondary education and at least 3 years of supervisory experience. A Class 5 driver's license is required, with the ability to obtain an explosives license and an ASP construction card.

Skills

Leadership
Team management
Customer service
Operations management
Performance evaluation
Coaching
Work order scheduling
Financial management
Safety compliance
Technical troubleshooting
Inventory management
Communication
Problem solving
Invoicing
Asset management

Benefits

Competitive total rewards
Benefits
Premiums
Training and development opportunities

Visa sponsorship

Not detected in the job text

Keywords

Service Supervisor
Toromont Cat
Caterpillar
Shop operations
Technicians
Work orders
Customer satisfaction
Health and safety
Performance evaluation
Financial implications
Invoicing
Work-in-progress
Contamination control
Fixed assets
Capital expenditures
Construction
Mining
Power generation
Leadership
Training

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