Service Supervisor - Afternoon Shift
- Sudbury, ON, Canada
- Greater Sudbury, ON, Canada
$78,705 To $98,380 · Full-time
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Job details
- Pay
- $78,705 To $98,380
- Job type
- Full-time
- Apply by
- Experience
- Minimum 3 years of experience in a supervisory position
- Posting language
- English
- Posted
Original job description
Toromont Cat is looking for a Service Supervisor (Afternoon shift) to join their team in Sudbury! The Service Supervisor is a main liaison for corporate initiatives, providing leadership and direction to a team of technicians, ensuring the highest quality of standards meets consistent customer satisfaction in conjunction with the operations and increased market share.
*Please note this is an afternoon shift job*
Pay Type
Full Time, Permanent
Compensation
$78,705 To $98,380
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Service Supervisor, YOU will experience:
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
*Please note this is an afternoon shift job*
Pay Type
Full Time, Permanent
Compensation
$78,705 To $98,380
The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.
As a Service Supervisor, YOU will experience:
- Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
- Working for the best in class equipment dealer and with the premium Caterpillar brand
- Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
- Competitive total rewards including: wages, benefits, and premiums (as eligible)
- An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada
- Model the way for safe, environmentally sound and healthy work behaviours in support of Toromont's Health and Safety Policies, Programs and initiatives
- Provide excellent customer service as key contact for shop service requirements and schedule work orders to maximize productivity of shop operations
- Promote customer satisfaction, follow up on repairs and collaborate with other departments to deliver high level service
- Train and coach team members to meet and exceed customer and business expectations by administering performance evaluations
- Provide direction on financial implications of work orders including customer pay, warranties, claims, policies and redos
- Create quotes and review and prepare invoices for internal and external customers
- Manage work-in-progress (WIP) and contamination control
- Investigate and report accidents or near misses
- Identify and resolve issues by initiating corrective actions on shop floor and for office procedures
- Encourage continuous improvement for shop operations through regularly scheduled meetings and associated training
- Assist the PSM with the management of fixed assets in the shop and preparation for capital expenditures
- Minimum post-secondary education
- Minimum 3 years of experience in a supervisory position
With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!
Artificial Intelligence (AI)
Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.
More about this job
Responsibilities
Lead and coach a team of technicians while coordinating shop service requirements, scheduling work, and ensuring safe, high-quality service that supports customer satisfaction. Oversee work orders, quotes, invoices, work-in-progress, corrective actions, continuous improvement, and shop asset and capital expenditure planning.
Requirements
The role requires a minimum of post-secondary education and at least three years of supervisory experience. Candidates should be prepared to lead technicians, support customer service, and oversee shop operations on the afternoon shift.
Skills
- Team Leadership
- Customer Service
- Work Scheduling
- Performance Management
- Coaching and Training
- Work Order Management
- Quoting and Invoicing
- Warranty and Claims Administration
- Work-in-Progress Management
- Contamination Control
- Accident Investigation
- Corrective Action
- Continuous Improvement
- Health and Safety
- Financial Oversight
- Fixed Asset Management
Benefits
- Competitive Wages
- Benefits
- Premiums
- Performance-Based or Discretionary Bonuses
- Training and Development Opportunities
- Flexible Work Schedules
Visa sponsorship
Not detected in the job text
Categories
- Management & Leadership
- Customer Service & Support
- Trades
- Manufacturing
- Security & Safety
Keywords
- Caterpillar
- Machinery Manufacturing
- Construction Equipment
- Mining
- Power Generation
- Shop Operations
- Technicians
- Service Requirements
- Work Orders
- Customer Satisfaction
- Performance Evaluations
- Customer Pay
- Warranties
- Claims
- Invoices
- Work-in-Progress
- Contamination Control
- Accident Investigation
- Corrective Actions
- Health and Safety Policies
- Continuous Improvement
- Fixed Assets
- Capital Expenditures
- Afternoon Shift