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Added 9 mins ago
LV
SEASONAL ASSOCIATE-EN
La Vie En Rose
Cold Lake, AB
- Part-time
You listen to customers’ needs to provide exceptional customer service;
Added 10 mins ago
MS
Rigger Driver
Metro Supply Chain
Montréal-Est, QC
- Full-time
Demonstrate exceptional customer service through interactions with customers.
Added 10 mins ago
LV
CAISSIER.ÈRE-EN
La Vie En Rose
Quebec, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 10 mins ago
OT
IT Systems Support Specialist
Odyssey Trust Company
Calgary, AB
- Full-time
We Do the Right Thing: We’re dependable, trustworthy, and proud of our professional standards.
Added 10 mins ago
LV
ASSISTANT.E GÉRANT.E-EN
La Vie En Rose
Sherbrooke, QC
- Full-time
…feel their best! Join our dynamic team to start a stimulating professional career in a committed and constantly evolving…
Added 10 mins ago
H
Harvey's Garnisher
Harvey's
Sarnia, ON
- Full-time
Engage with Guests in a polite professional manner
Added 10 mins ago
BP
Window Cleaning Technician(Part-Time; No Weekends) Early Mornings
Binx Professional Cleaning
North Bay, ON
- $150 to $350 CAD / week
- Part-time
BINX Professional Cleaning is a locally-owned and operated company serving Northern Ontario since 2013. With a team of over 60 professional technicians, we provide residential and…
Added 10 mins ago
B
Associate, Retail Equity Trading
BMO
Toronto, ON · FCP
- Full-time
Responds to inquiries from clients, regulatory agencies, or members of the business community in a professional manner and determines acceptable solutions.
Added 10 mins ago
MC
Commercial Analyst
Meridian Credit Union
Guelph, ON · London, ON
- $52,000 to $75,000 CAD / year
- Full-time
…anticipating/recognizing Members’ needs, and proactively making product and service…
Added 10 mins ago
DT
Assistant Manager I
Dollar Tree Stores
Vegreville, AB
- Part-time
We’re seeking an Assistant Store Manager to join our team to help with store operations, customer service and team development. Duties include, but are not limited to, the following:
Added 10 mins ago
WC
Territory Manager
Waste Connections of Canada
Winnipeg, MB
- Full-time
The Territory Manager will prospect new business while providing excellent customer service and retention skills to maintain an existing book of business. Utilizing a consultative selling…
Added 10 mins ago
NF
Executive Assistant
Northbridge Financial
Vancouver, BC
- Full-time
- Other
Providing exceptional customer service and administrative support
Added 10 mins ago
SC
Sales Professional - Inside Sales
Service Corporation International
Surrey, BC
- Full-time
1-2 years of customer service or sales industry experience preferred
Added 10 mins ago
C
Pharmacy Assistant-Contract
Cencora
Burnaby, BC
- Full-time
Communicates workflow status, missing information, and routine operational issues to pharmacists, technicians, payers, service teams, and other approved contacts.
Added 10 mins ago
D
Senior Programmatic Manager (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We use Customer Generation (a marketing methodology developed by us) to cut through the noise. Forget MQLs - we’re here to drive pipeline, fuel SQLs, and scale brands that are serious about…
Added 10 mins ago
D
Programmatic Supervisor (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We use Customer Generation (a marketing methodology developed by us) to cut through the noise. Forget MQLs - we’re here to drive pipeline, fuel SQLs, and scale brands that are serious about…
Added 10 mins ago
D
Associate Director, Programmatic (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We use Customer Generation (a marketing methodology developed by us) to cut through the noise. Forget MQLs - we’re here to drive pipeline, fuel SQLs, and scale brands that are serious about…
Added 10 mins ago
D
Head of Programmatic (Remote Canada)
Directive
Remote, Canada
- Full-time
- Remote
We use Customer Generation (a marketing methodology developed by us) to cut through the noise. Forget MQLs - we’re here to drive pipeline, fuel SQLs, and scale brands that are serious about…
Added 10 mins ago
R
Senior Relationship Manager, Commercial Financial Services
RBC
Montreal, QC
- Full-time
…what sets you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized…
Added 10 mins ago
TC
Abilities Management Consultant
The Corporation of The City of Victoria
Victoria, BC
- Other
Excellent oral and written communication skills, including effective listening, conflict resolution, and commitment to customer service.
Added 10 mins ago
TC
Human Resources Lead
The Corporation of The City of Victoria
Victoria, BC
- Other
Reporting to the Manager, Human Resources, the Human Resources Lead is a senior professional role that provides day-to-day leadership, technical expertise, coaching, and operational…
Added 10 mins ago
FC
Quality Control Inspector
FLINT Corp.
Grande Prairie, AB
- Full-time
FLINT is a leading service provider in Canada’s energy and industrial markets offering full asset life cycle support, including construction, maintenance, fabrication, and environmental…
Added 10 mins ago
AT
Class 1 Truck Driver - Ashcroft / Logan Lake
Arrow Transportation Systems Inc.
Ashcroft, BC · BC
- Full-time
We are looking for Class 1 Drivers to join us and become part of our Arrow family. As a professional driver with Arrow Transportation Systems Inc., based at the Ashcroft Mining Branch, you…
Added 10 mins ago
GA
Part-Time Receptionist (Porsche Centre Edmonton)
Go Auto
Edmonton, AB
- Part-time
Previous reception, customer service, or administrative experience is an asset, but not required
Added 25 mins ago
MG
Gestionnaire, Maintenance / Manager, Maintenance
Medicom Group
Montreal, QC
- Full-time
…notre équipe. Le/la gestionnaire de la maintenance gère le service de maintenance, l'amélioration du matériel et son adaptation aux évolutions organisationnelles et/ou technologiques dans…

Toromont Cat

Service Writer

Brandon, MB, R7A 5Y2, Canada

$49,845 - $62,305 · Full-time

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Job details

Pay: $49,845 - $62,305
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Toromont Cat is seeking a Service Writer to join our team at Brandon, MB. We’re looking for an organized, and professional team member to be the first point of contact for our customers and keep our branch running smoothly. This role blends customer service, service coordination, and branch administration.

Job Type: Full-Time, Salary

Pay Type	Full Time, Permanent
Compensation	$49,845 - $62,305	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available

As a Service Writer, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
Greet customers warmly and manage front desk inquiries by phone, email, and in person
Document and coordinate service requests, work orders, and technician schedules
Keep the branch organized, manage payments, deposits, recordkeeping, mail, and support day-to-day admin tasks
Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
Provide updates, answer questions, and ensure customers feel supported and valued

Must-haves for this role:

2+ years in a customer-facing role (service desk, admin, coordinator, dealership, hospitality, or retail leadership).
Strong ability to provide warm, polished, and professional customer interactions.
Excellent phone etiquette and communication skills.
Strong organizational, multitasking, and prioritization abilities.
Experience with work order or ERP systems and Microsoft Office/365.
Cash handling and High accuracy in data entry and documentation.

Preferred

Experience in service coordination, dispatching, or technical service environments.
Exposure to warranty processes or parts coordination.
Knowledge of basic mechanical or industrial service terminology.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Writer acts as the primary point of contact for customers, managing front desk inquiries and coordinating service requests and technician schedules. They also handle branch administration tasks, including payments, recordkeeping, and reporting to ensure smooth daily operations.

Requirements

Candidates must have at least 2 years of experience in a customer-facing role and possess strong organizational and communication skills. Proficiency in Microsoft Office and experience with work order or ERP systems are required for this position.

Skills

Customer service
Service coordination
Branch administration
Communication skills
Phone etiquette
Organizational skills
Multitasking
Prioritization
Data entry
Cash handling
Microsoft Office
ERP systems
Work order management
Documentation

Benefits

Health benefits
Performance-based bonuses
Discretionary bonuses
Training and development opportunities
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Writer
Customer Service
Service Coordination
Branch Administration
Caterpillar
Toromont Cat
ERP Systems
Microsoft Office
Data Entry
Cash Handling
Work Orders
Dispatching
Warranty Processes
Parts Coordination
Construction
Mining
Power Generation
Health and Safety
Administrative Support

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