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Added 23 mins ago
System Control Centre - System Operator/System Operator Apprentice (4 Openings)
Elexicon Energy Inc.
Ajax, ON
Provide excellent service and support to customers, internal clients and other parties, in a polite and courteous manner.
Added 52 mins ago
NS
Pharmacist - Clinical Pharmacy
Nova Scotia Health Authority
Halifax, NS
- Full-time
Click here to apply as an internal applicant.
Added 1 hour ago
TC
Service Advisor
Toromont Cat
Concord, ON
- Full-time
Toromont Cat is looking for a Service Advisor to join our team in Toronto! This position will provide technical direction and accountability for scheduling all equipment repairs with both…
Added 1 hour ago
SC
Automotive Service Technician (310S)
Stoakley-Stewart Consultants Ltd.
Burlington, ON
- Full-time
A valid Ontario 310S Automotive Service Technician Certificate of Qualification.
Added 3 hours ago
BÉ
Coordinator – Building Maintenance
Bruneau Électrique Inc
Joliette, QC
- Full-time
Respond to internal service requests within the group
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HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 7 hours ago
T
Data Center Technician
TEKsystems
Pointe-Claire, QC
- $20 to $25 CAD / hour
- Contract
…stimulant. Ce que vous ferez Prendre en charge de 10 à 15 billets de service par jour assignés par les responsables de cycle. Diagnostiquer et réparer les défaillances matérielles des…
Added 8 hours ago
TO
Training Officer
Town of Oakville
Oakville, ON
- Full-time
Open to all current Town of Oakville employees and external applicants. External applicants will only be interviewed upon completion of the internal competition.
Added 8 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 8 hours ago
S
Phlebotomy Technician - Phlebotomy Services - Regular Full-Time 2026-19185 (2026-19185)
Sunnybrook
Toronto, ON
- Full-time
Provides documentation review for patients requiring service
Added 8 hours ago
Administrative Assistant - Chair and Faculty - Biomedical Sciences
University of Guelph
Guelph, ON
This position is covered by the Collective Agreement with the Ontario Secondary School Teachers' Federation District 35 - Technician/Administrative/Research/Agricultural
Added 8 hours ago
Twelve (12) Powerline Technician - Certified Power Line Person - Apprentices
Toronto Hydro
Toronto, ON
The Powerline Technician - Certified Power Line Person - Apprentice is responsible for the construction, maintenance, operation, and troubleshooting of the overhead and underground…
Added 9 hours ago
M
Technician - Bike Mechanic/Ski Tech
MEC
Nanaimo, BC
- $21.9 to $27.15 CAD / hour
- Full-time
Provides member service according to SERVE standard, in shop/sales floor as required.
Added 11 hours ago
BC
Pharmacy Technician
Brant Community Healthcare System
Brantford, ON
- Full-time
With Over 130 Years Of Service, BCHS Is Evolving With a Renewed Focus On Excellence, Collaboration, And Innovation. Our Strategic Priorities Center On Quality Care, Connected Teams, And a…
Added 11 hours ago
IF
Opportunités d’emploi – Techniciens diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Le Technicien III doit être capable d'effectuer la majorité des tâches de maintenance lourde et de service sur les véhicules Ryder avec un minimum de soutien. Il travaille avec l'aide d'un…
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Hiring T4
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The Technician IV performs major and technically difficult diagnostics, repairs, and overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost…
Added 12 hours ago
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Executive Assistant
Vuntut Gwitchin Government
Old Crow, YT
- Full-time
…support to the organization that establishes standards for internal and external customer service. This position also provides secretarial services to the VGFN Management Committee.…
Added 12 hours ago
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Senior Maintenance Scheduler
Thales
Halifax, NS
- Full-time
Provide senior-level project planning support and schedule governance to the Service Delivery Team, ensuring maintenance and delivery activities are appropriately structured, tracked, and…
Added 13 hours ago
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Shop And Road Service Technician
RI-GO LIFT TRUCK
Canada
- Full-time
Role Description The Shop and Road Service Technician is a full-time, on-site role based in Canada, responsible for maintaining, diagnosing, and repairing material handling equipment such…
Added 13 hours ago
B
Power Engineer - 5th Class
BGIS
AB · Edmonton, AB
- Full-time
…established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire…
Added 13 hours ago
EC
Event Senior Technical Specialist - Lighting, Toronto Branch, Full Time
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Provides excellent service and strives to exceed the expectations and needs of internal and external customers.
Added 14 hours ago
PC
Damage Prevention Technician / Utility Locator-Fulltime
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Grande Prairie, AB
- $28 to $32 CAD / hour
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Added 14 hours ago
B
Power Engineer - 5th Class
BGIS
AB · Edmonton, AB
- Full-time
…established processes and practices and for complying with internal and external requirements including but not limited to environmental, health and safety, fire…
Added 14 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
The Finance Director serves as a strategic business partner to the Leadership Team in support of Husky’s Global Service Business and Customer Success Management strategy. This role provides…
Added 14 hours ago
TA
Registered Veterinary Technician (RVT), Dispensing Services
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Are you a skilled and passionate Registered Veterinary Technician (RVT) eager to specialize in bovine health?

Toromont Cat

Service Writer

Brandon, MB, R7A 5Y2, Canada

$49,845 - $62,305 · Full-time

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Job details

Pay: $49,845 - $62,305
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Toromont Cat is seeking a Service Writer to join our team at Brandon, MB. We’re looking for an organized, and professional team member to be the first point of contact for our customers and keep our branch running smoothly. This role blends customer service, service coordination, and branch administration.

Job Type: Full-Time, Salary

Pay Type	Full Time, Permanent
Compensation	$49,845 - $62,305	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available

As a Service Writer, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
Greet customers warmly and manage front desk inquiries by phone, email, and in person
Document and coordinate service requests, work orders, and technician schedules
Keep the branch organized, manage payments, deposits, recordkeeping, mail, and support day-to-day admin tasks
Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
Provide updates, answer questions, and ensure customers feel supported and valued

Must-haves for this role:

2+ years in a customer-facing role (service desk, admin, coordinator, dealership, hospitality, or retail leadership).
Strong ability to provide warm, polished, and professional customer interactions.
Excellent phone etiquette and communication skills.
Strong organizational, multitasking, and prioritization abilities.
Experience with work order or ERP systems and Microsoft Office/365.
Cash handling and High accuracy in data entry and documentation.

Preferred

Experience in service coordination, dispatching, or technical service environments.
Exposure to warranty processes or parts coordination.
Knowledge of basic mechanical or industrial service terminology.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Writer acts as the primary point of contact for customers, managing front desk inquiries and coordinating service requests and technician schedules. They also handle branch administration tasks, including payments, recordkeeping, and reporting to ensure smooth daily operations.

Requirements

Candidates must have at least 2 years of experience in a customer-facing role and possess strong organizational and communication skills. Proficiency in Microsoft Office and experience with work order or ERP systems are required for this position.

Skills

Customer service
Service coordination
Branch administration
Communication skills
Phone etiquette
Organizational skills
Multitasking
Prioritization
Data entry
Cash handling
Microsoft Office
ERP systems
Work order management
Documentation

Benefits

Health benefits
Performance-based bonuses
Discretionary bonuses
Training and development opportunities
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Writer
Customer Service
Service Coordination
Branch Administration
Caterpillar
Toromont Cat
ERP Systems
Microsoft Office
Data Entry
Cash Handling
Work Orders
Dispatching
Warranty Processes
Parts Coordination
Construction
Mining
Power Generation
Health and Safety
Administrative Support

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