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Added 3 mins ago
TS
Store Associate
The Salvation Army in Canada
Peterborough, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 mins ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Waterloo, ON
- Full-time
…position requires a strong production support background, deep technical expertise with AS/400 technologies, and a passion for delivering exceptional service to internal and external…
Added 3 mins ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Richmond Hill, ON
- Full-time
…position requires a strong production support background, deep technical expertise with AS/400 technologies, and a passion for delivering exceptional service to internal and external…
Added 3 mins ago
O
Sr. Cloud Applications Developer (AS/400)
OpenText
Mississauga, ON
- Full-time
…position requires a strong production support background, deep technical expertise with AS/400 technologies, and a passion for delivering exceptional service to internal and external…
Added 3 mins ago
VF
Senior Project Delivery Specialist - RBT2 (4 Year Term)
Vancouver Fraser Port Authority
Vancouver, BC
- Contract
This includes providing senior technical advice as a subject matter expert in project delivery methods and/or project controls, overseeing the work of a matrix team of internal and external…
Added 3 mins ago
TS
Store Associate
The Salvation Army in Canada
Toronto, ON
- Part-time
Contribute to meeting store sales targets; provide efficient courteous customer service; use tact when dealing with difficult customers.
Added 3 mins ago
MA
Marketing Coordinator
Matrix Agency Marketing Ltd.
Vancouver, BC · Greater Vancouver Metropolitan Area
- Full-time
Coordinate and execute webinars, including registration, speaker coordination, technical setup, rehearsals, distribution, and post-event materials.
Added 17 mins ago
SD
Regulated Pharmacy Technician, Hourly Full Time Flexible Shifts
Shoppers Drug Mart
Angus, ON
- Full-time
To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the…
Added 33 mins ago
SP
Millwright
Stubbe's Precast
Woodstock, ON
- $35 to $41 CAD / hour
- Full-time
Stubbe’s is known for its forward-thinking solutions, quality, and customer service and offers significant experience and expertise in providing optimal solutions for commercial,…
Added 48 mins ago
M(
Solutions Architect, Integrations
MaintainX (An Autodesk Company)
Remote, Canada
- $97,000 to $140,000 CAD / year
- Full-time
- Remote
…Sales and our post-sales Integrations team, ensuring every customer commitment is technically sound before a contract is signed. You'll be the person who turns vague integration…
Added 48 mins ago
M(
Architecte de solutions, Intégrations
MaintainX (An Autodesk Company)
Remote, Canada
- $97,000 to $140,000 CAD / year
- Full-time
- Remote
MaintainX est la première plateforme mondiale de maintenance et de gestion d'actifs basée sur l'IA, au service de plus de 13 000 clients, dont Duracell, Shell, Cintas et Brenntag. Nous…
Added 48 mins ago
OT
Sr. Quality Assurance Developer
Open Text Corporation
Richmond Hill, ON
- Other
This position requires a strong combination of test automation expertise, technical problem-solving skills, product knowledge, and the ability to investigate complex customer and production…
Added 48 mins ago
IB
Customer Experience Manager
Indigo Books & Music
Edmonton, AB
- $42,500 to $69,000 CAD / year
- Full-time
The Customer Operations Manager is responsible for the customer experience and the store’s omni sales results. They lead a team to master Indigo’s service model and to suggest and sell…
Added 48 mins ago
AC
D365 F&O Functional Analyst
Aston Carter
Richmond, BC
- Contract
…users. Acting as a bridge between business stakeholders and technical teams, the D365 F&O Functional Analyst ensures that platform capabilities align with business needs and that data…
Added 1 hour ago
BC
Registered Practical Nurse - Pre-Admission
Brant Community Healthcare System
Brantford, ON
- Full-time
Demonstrates commitment to exceptional customer service with patients, families, staff, colleagues and community partners
Added 1 hour ago
BC
Medical Radiation Technologist
Brant Community Healthcare System
Brantford, ON
- Full-time
Excellent demonstrated customer service/communication skills
Added 1 hour ago
IF
Opportunités d’emploi – Techniciens diesel
Impact Fulfillment Services
Ottawa, ON · Vanier, ON
- Full-time
Le Technicien III doit être capable d'effectuer la majorité des tâches de maintenance lourde et de service sur les véhicules Ryder avec un minimum de soutien. Il travaille avec l'aide d'un…
Added 1 hour ago
VF
Equipment Technician | San Diego, CA
Vixxo Facility Solutions
Field, BC
- Full-time
A clear communicator: You are customer-focused and can explain technical concepts clearly and effectively to non-technical individuals.
Added 1 hour ago
MB
Territory Manager - Edmonton, Alberta
Master Builders Solutions
AB · Edmonton, AB
- $95,000 to $110,000 CAD / year
- Full-time
…support to existing customers including new product initiation, technical sales, and testing. You will sustain customer relationship and support newly acquired accounts including dispenser…
Added 1 hour ago
IF
Hiring T4
Impact Fulfillment Services
Hamilton, ON
- Full-time
…overhauls/rebuilds in a timely manner; ensuring quality, time standards, customer expectations, cost guidelines and reliability goals are met. The T4 works on assignments requiring…
Added 1 hour ago
PT
Electrician
Paladin Technologies
Vanderhoof, BC
- Full-time
Consistently provide high levels of customer service.
Added 1 hour ago
ZG
Sales Coordinator
ZEISS Group
Toronto, ON
- Full-time
Previous working experience in customer service, preferably in a technical environment.
Added 1 hour ago
T
Hosting Systems Administrator
Thales
Ottawa, ON
- Full-time
Monitoring of customer Service Level Agreements, with respect to availability.
Added 1 hour ago
B
Director, Office North America Workplace Services
BMO
Toronto, ON · YNG
- Full-time
…related function and the management of outsourced Facilities Service Providers for BMO’s North American Office space…
Added 1 hour ago
AL
Representative Inside Sales
Air Liquide
Abbotsford, BC
- Full-time
…chance to evolve in an organization where collaboration and customer satisfaction are the core of our business. We are offering a key position for an exceptionally customer-centric…

Toromont Cat

Service Writer

Brandon, MB, R7A 5Y2, Canada

$49,845 - $62,305 · Full-time

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Job details

Pay: $49,845 - $62,305
Job type: Full-time
Posting language: English
Posted: Nov 3, 2026

Original job description

Toromont Cat is seeking a Service Writer to join our team at Brandon, MB. We’re looking for an organized, and professional team member to be the first point of contact for our customers and keep our branch running smoothly. This role blends customer service, service coordination, and branch administration.

Job Type: Full-Time, Salary

Pay Type	Full Time, Permanent
Compensation	$49,845 - $62,305	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available

As a Service Writer, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Model the way for safe, environmentally sound and healthy work behaviors in support of Toromont’s Health and Safety Policies, Programs and initiatives
Greet customers warmly and manage front desk inquiries by phone, email, and in person
Document and coordinate service requests, work orders, and technician schedules
Keep the branch organized, manage payments, deposits, recordkeeping, mail, and support day-to-day admin tasks
Provide reliable support to branch leadership through reporting, spreadsheets, and general office operations to ensure smooth workflow.
Provide updates, answer questions, and ensure customers feel supported and valued

Must-haves for this role:

2+ years in a customer-facing role (service desk, admin, coordinator, dealership, hospitality, or retail leadership).
Strong ability to provide warm, polished, and professional customer interactions.
Excellent phone etiquette and communication skills.
Strong organizational, multitasking, and prioritization abilities.
Experience with work order or ERP systems and Microsoft Office/365.
Cash handling and High accuracy in data entry and documentation.

Preferred

Experience in service coordination, dispatching, or technical service environments.
Exposure to warranty processes or parts coordination.
Knowledge of basic mechanical or industrial service terminology.

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Service Writer acts as the primary point of contact for customers, managing front desk inquiries and coordinating service requests and technician schedules. They also handle branch administration tasks, including payments, recordkeeping, and reporting to ensure smooth daily operations.

Requirements

Candidates must have at least 2 years of experience in a customer-facing role and possess strong organizational and communication skills. Proficiency in Microsoft Office and experience with work order or ERP systems are required for this position.

Skills

Customer service
Service coordination
Branch administration
Communication skills
Phone etiquette
Organizational skills
Multitasking
Prioritization
Data entry
Cash handling
Microsoft Office
ERP systems
Work order management
Documentation

Benefits

Health benefits
Performance-based bonuses
Discretionary bonuses
Training and development opportunities
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Service Writer
Customer Service
Service Coordination
Branch Administration
Caterpillar
Toromont Cat
ERP Systems
Microsoft Office
Data Entry
Cash Handling
Work Orders
Dispatching
Warranty Processes
Parts Coordination
Construction
Mining
Power Generation
Health and Safety
Administrative Support

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