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Added 14 mins ago
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Change Delivery Manager
BMO
Toronto, ON · FCP
- Full-time
Drives change management plans and activities from initiation to implementation & sustainment to achieve desired business results. Engages leaders, stakeholders and other impacted audiences…
Added 14 mins ago
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SENIOR ADVISOR, BUSINESS STRATEGY IMPLEMENTATION - Montréal, Toronto, Calgary or Vancouver
BDC
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- Full-time
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SENIOR ADVISOR, PROCUREMENT
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Senior Audit Manager, Compliance Audit
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Added 14 mins ago
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Added 30 mins ago
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Associate Insurance Advisor
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- Full-time
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Added 30 mins ago
PC
Senior Project Technologist
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Added 30 mins ago
CC
Sales Representative - Facility Services
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- Full-time
Will be a solution-centric advisor; a forward-thinking problem-solver focused on customer satisfaction and results.
Added 30 mins ago
CC
Sales Representative - Facility Services
Cintas Canada
Tecumseh, ON
- Full-time
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Added 30 mins ago
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Systems Administrator
Yorkville University
Toronto, ON
- Full-time
…internal teams to support technology needs, communicate technical information clearly, and maintain accurate system documentation. You will follow established IT service management…
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- $43 CAD / hour
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Added 45 mins ago
EMPLOYER BRAND, COMMUNICATIONS AND TALENT DEVELOPMENT ADVISOR
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Performance bonuses (in-store sales or management position);
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Added 45 mins ago
AG
Full-Cycle Engineering Recruiter II 6-Month Contract
Allegis Global Solutions
Mississauga, ON
- $43 CAD / hour
- Full-time
…complex challenges – from permanent and extended workforce management to services procurement, consulting, direct sourcing and our Universal Workforce…
Added 59 mins ago
IF
Senior IT Technician, Privileged IT Access Service
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Vancouver, BC · Toronto, ON · Montreal, QC · Quebec, QC
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Added 59 mins ago
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Added 59 mins ago
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Data Scientist III
TD
Toronto, ON
- Full-time
Act as a trusted advisor to business partners, influencing decisions through clear, compelling insights.
Added 1 hour ago
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SENIOR ADVISOR, EMPLOYEE RELATIONS
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Montreal, QC
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Added 1 hour ago
AI
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Added 1 hour ago
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Act as a trusted advisor for domainrelated decisions and investments
Added 1 hour ago
QT
Product Manager(Banking domain background)
Q1 Technologies, Inc.
Toronto, ON
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Product Management is an ongoing cycle. It begins with analysis of needs and opportunities, leading to product development. Once the product is developed, colleagues must be trained,…

Toromont Cat

Shop Service Advisor

Timmins, ON, P4N 7H6, Canada

$59,025.00 to $73,782.50 · Full-time

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Job details

Pay: $59,025.00 to $73,782.50
Job type: Full-time
Experience: Minimum 5 years' experience in service operations
Posting language: English
Posted: Oct 15, 2026

Original job description

Toromont Cat is looking for a Shop Service Advisor to join our team in Timmins! This position will provide technical direction and accountability for scheduling all equipment repairs with both the internal and external teams within the service operations, while maintaining good communication with customers throughout the repair cycle as required. The Shop Service Advisor will also collaborate with the Supervisor and Coordinator to ensure quotes, timelines and process flow are maintained to support accurate and timely WIP (work-in-progress) processing.

Pay Type	Full Time, Permanent
Compensation	$59,025.00 to $73,782.50	The listed base salary is just one component of our total rewards package, and performance-based or discretionary bonuses may be available.

As a Shop Service Advisor, YOU will experience:

Working within one of the safest organizations in the industry where your safety and well-being are our most important priority
Working for the best in class equipment dealer and with the premium Caterpillar brand
Opportunities to continuously Learn, Grow and Develop with our Toromont team through our internal Training teams that are geared for your success
Competitive total rewards including: wages, benefits, and premiums (as eligible)
An opportunity for flexible work schedules and opportunities across multiple locations across Eastern Canada

In a typical day, YOU will:

Demonstrate safe, environmentally sound and healthy work behaviours at all times, in support of Toromont’s Health and Safety Policies, Programs and initiatives
Receive incoming customer call, PM notifications, SOS alerts, obtain customer information, validate information and recognize the need for product support and perform pre visit diagnostics by reviewing equipment history, outstanding service letters and service resources availability.
Determine potential repairs, identifying additional work, validate warranty determine CSA coverage, prepare quote, submit to customer, get approval and purchase order.
Schedule service work, create work order complete with segments, update service scheduler, contact customer, order parts.
Coordinate local purchase activity and freight activity
Upon completion of work, reconcile parts returned, core returns, review work order segments for completeness (parts, labor, details).
Invoice Processing: close work order, prepare proforma for approval, acquire purchase order, update customer product information and make adjustments upon consultation with service supervisor
Assists counter customers as required
Other relevant duties as required

Must-haves for this role:

Minimum post-secondary education
Minimum 5 years' experience in service operations

About Toromont Cat

With over 4,000 employees and 56 locations from Manitoba to Newfoundland, Toromont Cat has a proven track record, industry knowledge, dealership infrastructure, and service mindset to ensure our Construction, Mining, and Power Generation customers succeed. At Toromont Cat, work is built around people's strengths, our products, technology and an outstanding customer experience and through our strong partnership with Caterpillar ™, Toromont Cat takes care of our employees who take care of our customers! When you join our team, you become a member of the Toromont family. Your success is our success!

Artificial Intelligence (AI)

Please note that our hiring processes involve the use of artificial intelligence (AI) tools to assist with screening, assessing, or selecting candidates; all final decisions are reviewed by our Talent Acquisition team to ensure fairness and compliance with applicable laws.

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More about this job

Responsibilities

The Shop Service Advisor manages the scheduling and process flow of equipment repairs while maintaining clear communication with customers. They are responsible for preparing quotes, processing work orders, and ensuring accurate invoicing upon completion of service tasks.

Requirements

Candidates must possess a minimum of post-secondary education and at least 5 years of experience in service operations. Strong organizational skills and the ability to manage technical documentation and customer interactions are essential.

Skills

Service operations
Equipment repair scheduling
Customer communication
Quote preparation
Work order management
Parts reconciliation
Invoice processing
Diagnostic review
Warranty validation
Health and safety compliance
Technical support
Inventory coordination

Benefits

Health benefits
Performance-based bonuses
Discretionary bonuses
Training and development programs
Flexible work schedules

Visa sponsorship

Not detected in the job text

Keywords

Shop Service Advisor
Equipment Repair
Service Operations
Caterpillar
Work-in-progress
WIP
Customer Support
Diagnostics
Warranty
CSA Coverage
Work Orders
Invoicing
Health and Safety
Inventory Management
Technical Direction
Construction
Mining
Power Generation
Service Scheduler
Parts Reconciliation

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