Biomedical Sales & Customer Support Representative

Location: Richmond Hill, Ontario, Canada

Work Type: On-Site

Experience: 2–3 Years

Industry: Biomedical / Medical Equipment

Job Overview

We are looking for a Biomedical Sales & Customer Support Representative to handle customer calls, inquiries, product-related queries, and sales activities.

The ideal candidate should have a Biomedical Engineering background with 2–3 years of experience in customer support, inside sales, technical sales, medical equipment, or a related field.

Key Responsibilities

• Handle incoming customer calls, emails, and product inquiries professionally.
• Understand customer requirements and provide appropriate product information.
• Respond to technical and general queries related to biomedical and medical equipment.
• Identify sales opportunities from customer inquiries and follow up with prospects.
• Prepare quotations and coordinate with the sales and technical teams.
• Follow up with customers regarding quotations, orders, and product requirements.
• Maintain customer records, inquiries, and sales activities in CRM.
• Conduct outbound calls to prospective and existing customers when required.
• Build and maintain strong customer relationships.
• Coordinate with internal teams to ensure timely resolution of customer queries.
• Support the sales team in lead generation and business development activities.

Preferred Background

• Bachelor's Degree in Biomedical Engineering or a related field.
• 2–3 years of experience in customer support, inside sales, technical sales, medical equipment, or a similar role.
• Experience with medical, laboratory, diagnostic, or biomedical equipment is preferred.
• Strong verbal and written English communication skills.
• Excellent telephone and email communication skills.
• Strong customer-service and relationship-building skills.
• Basic technical understanding of medical/biomedical products.
• Experience with CRM and Microsoft Office is preferred.
• Ability to work independently and as part of a team.

Ideal Candidate

We are looking for a customer-focused and technically capable Biomedical Engineer who is comfortable handling customer calls and inquiries while also identifying and developing sales opportunities.

The candidate should be confident in communicating with customers, understanding their requirements, explaining technical products, and providing timely follow-up.