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Toronto Blue Jays

Ticket Operations Representative (Seasonal/Contract)

Toronto, ON, Canada

Salary: The anticipated base compensation for this role is $19.05 per hour. · Part-time

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Job details

Pay: Salary: The anticipated base compensation for this role is $19.05 per hour.
Job type: Part-time
Apply by: Dec 11, 2026
Posting language: English
Posted: Nov 11, 2026

Original job description

The Toronto Blue Jays Ticket Operations team is currently seeking energetic and enthusiastic individuals to assist ticket holders outside Rogers Centre gates using Blue Jays mobile ticket app solutions as well as provide customer service for Blue Jays ticket purchasers at the box office. Each Ticket Operations Rep uses a friendly and engaging approach to address questions and resolve issues with a focus on finding the right solution for each fan.

Please note that these are seasonal roles aligned with the baseball and Rogers Centre events schedule. This is a part-time contract position with the possibility of extension.

These roles may be for you if:

You love the Toronto Blue Jays!
You are committed to providing excellent customer service
You are a master multi-tasker who thrives in fast-paced working environments
You have exceptional problem-solving skills
You have an interest in baseball and stadium operations

Responsibilities:

Proactively interact with fans to provide mobile ticket delivery support outside Rogers Centre gates
Provide dedicated ticket support services for Blue Jays ticket purchasers using Ticketmaster's Archtics System, TMWin and TM1 Entry
Handle customer service inquires related to turnstile issues, transferred tickets, relocates and upgrades
Ensure the application of WE CARE service principles in all interactions with fans
Have experienced knowledge of Blue Jays gate entry processes, mobile ticket apps and Rogers Centre seating plan
Have a knowledgeable understanding of all Blue Jays staff policies, including health and safety protocols
Commitment to contributing positively to a culture of equality within an inclusive and safe workplace
Perform other duties as needed to support a positive gameday experience

Qualifications:

All candidates must be available for all Blue Jays home games and other Rogers Centre concerts/events, with the ability and willingness to work evenings, weekends and holidays throughout the year, as required.

Ticketing experience; knowledge of Ticketmaster systems preferred (PCI, Archtics, TM1)
Ability to work in a busy, fast-paced environment while standing/walking outdoors for 3-5 hour shifts
Excellent people skills with the ability to interact effectively with fans and collaborate with staff members at all levels within the organization
A committed, patient and professional approach to customer service excellence including AODA Customer Services
Standard developed through a minimum of two years previous work experience
Reliable, responsible and punctual
Proven ability to work well both independently and as a team player

Salary: The anticipated base compensation for this role is $19.05 per hour.

Position Status: Vacancy

Toronto Blue Jays have a strong commitment to diversity, accessibility, and inclusion. Everyone who applies for a job will be considered. We encourage individuals from underrepresented groups to apply and join us in shaping the future of our club. Together, we will build a team that reflects the richness of the game and the communities that we represent.

Throughout the recruitment process, we are dedicated to working with candidates who have accessibility needs to ensure they have the necessary support to perform at their best. Questions regarding accessibility throughout the recruitment process can be directed to tbj.careers@bluejays.com.

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More about this job

Responsibilities

Support fans with mobile ticket delivery outside Rogers Centre gates and assist ticket purchasers at the box office using Ticketmaster systems. Resolve ticketing and entry issues, apply WE CARE service principles, and help provide a positive game-day experience.

Requirements

Candidates must be available for Blue Jays home games and other venue events, including evenings, weekends, and holidays, and be able to work outdoors while standing or walking for 3–5-hour shifts. The role prefers ticketing experience and Ticketmaster system knowledge, and requires at least two years of customer service experience, strong people skills, reliability, and the ability to work independently and as part of a team.

Skills

Customer Service
Problem-Solving
Multitasking
Ticketing
Ticketmaster Systems
Mobile Ticket Support
Communication
Teamwork
Independent Work
Reliability
Punctuality
Fan Engagement
Knowledge of Stadium Entry Processes
Knowledge of Seating Plans
Health and Safety Awareness

Visa sponsorship

Not detected in the job text

Keywords

Toronto Blue Jays
Rogers Centre
Ticket Operations
Ticketmaster
Archtics
TMWin
TM1 Entry
PCI
Mobile Ticketing
Box Office
Ticket Delivery
Turnstile Issues
Ticket Transfers
Seat Relocations
Upgrades
Customer Service
WE CARE Service Principles
AODA Customer Service Standard
Stadium Operations
Gate Entry Processes
Seating Plan
Health and Safety
Fan Engagement
Game-Day Operations
Inclusive Workplace

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Jobs in Canada