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Toronto Catholic District School Board

CUPE 1328 - IT Field Technician

Toronto, ON, Canada

Full-time

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Job details

Job type: Full-time
Apply by: Nov 5, 2026
Posting language: English
Posted: Oct 6, 2026

Original job description

IT Field Technician

CUPE Local 1328: $2,633.25 - $2,961.33

Vision

The Toronto Catholic District School Board (TCDSB) is proud to be a significant part of the fabric of publicly funded Catholic education in the province of Ontario. We serve approximately 84,000 students in nearly 200 Catholic schools in the City of Toronto and represent close to 475,000 Catholic school supporters. At the TCDSB, we grow in knowledge, with justice and hope. The TCDSB is an inclusive Catholic learning community that nurtures faith development and academic excellence through the love of God, neighbor, and self.

We fully engage students in learning that supports their academic, spiritual, socio-emotional, and physical growth and development. At TCDSB, we have a long and distinguished history of providing excellence in Catholic education for the Toronto community. The Ontario Catholic School

Graduate Expectations our Catholic values, and the Board's Pastoral Plans are foundational to our exemplary approach to teaching and learning in the 21st Century.

With a staff of 14,000, the TCDSB is a dynamic school board and is seeking three (3) IT Field Technician within the ICT Services department.

All interested applicants are welcome to apply. We are an inclusive employer.

Key Accountabilities

Reporting to and under the direction of the Supervisor(s) Field Technical Support, the primary function of this position is to provide end-user hardware and software technical support at schools and other Board sites

Install, configure, maintain, problem determination and troubleshoot Windows desktop operating system-based computer hardware, peripherals and software applications and Apple Mac based computers and software applications
Provide on-site and telephone technical support problem determination, resolution, documentation (Ivanti Service Manager trouble tracking system) and escalation to next level appropriate technical support
Perform software installation, setup, configuration, release upgrades, security patches, migrations, and software maintenance of school administrative and academic software applications
Knowledge and skills with the class management interface (Visual Casel) and working understanding of Active Directory group policy objects and their integration with the desktop computer configuration and software applications
Create, update, and maintain Windows desktop workstation build images for varied desktop computer configurations
Perform troubleshooting, diagnosis, testing, repair, upgrades and installation of desktop computer hardware, accessories, and peripherals
Installation, problem determination, troubleshooting and maintenance of Windows Server operating system-based server hardware and software, TCP/IP networking devices and data/telephone communications equipment
Perform other duties as required

QUALIFICATIONS:

Three-year college diploma in Computer Technology or Engineering
Minimum one (1) year of work-related experience in a hardware and software technical support role for a highly complex, multi-location enterprise environment
A+ and Network+ certifications or equivalent qualifications and experience
Strong analytical, problem-solving, and troubleshooting skills to provide solutions to hardware and software problems on desktop computers and servers and ability to understand the business impact
Knowledge of a wide range of desktop computer hardware technology, peripherals, and

servers

Demonstrated high-proficiency skills, knowledge and experience with Windows client and server operating systems, Apple (iOS, MacOS, iPadOS), Google Chrome OS, Microsoft Office / Office 365 applications, G Suite for Education, Active Directory, MDM tools including Apple School Manager, AirWatch, Microsoft Intune and school administrative and academic software applications
Knowledge and skills with TCP/IP (subnets, VLANs, ports), DNS, WINS, DHCP, Firewalls, network switches and Wi-Fi access points, structured network cabling, VPN, IPSEC, SSL and IT security concepts and best practices
Excellent interpersonal skills with demonstrated success working in a client service environment
Strong prioritization and time management skills and desire to continue learning new technology
A valid Ontario driver's license and access to a vehicle is required for travel to schools and other Board sites

Who We Are

Our mission at TCDSB is to inspire learning in every way and support our students and employees.

Consistent with the TCDSB's Employment Equity policy and Multi-Year Strategic Plan, the TCDSB is strongly committed to fostering and creating a diverse and inclusive workplace that reflects the stakeholders and communities we serve. As such, we welcome and encourage applications from candidates who self-identify as visible minorities, persons with disabilities, aboriginal peoples and women. You are invited to voluntarily indicate if you identify as one or more of the aforementioned communities. This information will be kept confidential.

The TCDSB is committed to providing barrier-free and accessible employment practices in

compliance with Accessibility for Ontarians with Disabilities Act (AODA). Should you require code - protected accommodation through any stage of the recruitment process, please let us know when contacted. We will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the TCDSB Fair Hiring Policies and Accommodation Process. h

All interested applicants are asked to apply online no later than October 16, 2026 via Apply To Education.

We thank all prospective applicants for showing interest in this position; only those selected for an interview will be contacted.

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More about this job

Responsibilities

Provide on-site and telephone hardware and software support for end users at schools and other Board locations, including troubleshooting, repairs, installations, upgrades, and maintenance of computers, servers, peripherals, and network equipment. Document and resolve support requests, escalate issues when needed, and maintain workstation images and school administrative and academic applications.

Requirements

Requires a three-year college diploma in Computer Technology or Engineering, at least one year of relevant technical support experience in a complex multi-location enterprise, and A+ and Network+ certifications or equivalent qualifications and experience. Candidates need broad Windows, Apple, Chrome OS, Microsoft 365, Google Workspace, device management, networking, and security knowledge, strong customer service and troubleshooting skills, and a valid Ontario driver's license with access to a vehicle.

Skills

Hardware And Software Troubleshooting
Windows Desktop And Server Support
Apple Device Support
Desktop Computer Imaging
Active Directory
Microsoft Office 365
Google Workspace For Education
Mobile Device Management
TCP/IP Networking
Network Security
Server Installation And Maintenance
Service Desk Documentation
Client Service
Problem Solving
Time Management

Visa sponsorship

Not detected in the job text

Keywords

Windows
Windows Server
Apple Mac
iOS
macOS
iPadOS
Chrome OS
Microsoft Office 365
Google Workspace For Education
Active Directory
Group Policy
Ivanti Service Manager
Visual Casel
Apple School Manager
AirWatch
Microsoft Intune
A+ Certification
Network+ Certification
TCP/IP
Subnets
VLANs
DNS
WINS
DHCP
Firewalls
Network Switches
Wi-Fi Access Points
VPN
IPsec
SSL

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