Program Supervisor, Building Security Systems

About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race. We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type:	Full-time Permanent, Full-time Temporary
Salary/Hourly Range:	$49.50 - $54.26 per hour
Work Details (Days/Hours):	Monday – Friday, 35 hours per week
Hybrid Eligible:	Yes
Affiliation:	CUPE Local 79
Division and Department	Facilities Management
Number of Vacancies:	9
Existing/New Job:	Existing
Grade:	TCHC 8
Vacancy Status:	Existing Vacancy
Candidate List or Eligibility List:	Candidate List

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

• Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
• Three (3) weeks paid annual vacation days, increasing with years of service;
• Four (4) paid personal days;
• Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
• Health and dental benefits;
• Employee and family assistance program;
• Maternity and parental leave top up (93% of base salary);
• Training and development programs including tuition reimbursement of $1500 per calendar year;
• Fitness membership discount.

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Are you passionate about building security systems and looking for an opportunity to work with an organization that is dedicated to improving the lives of residents from diverse backgrounds? If this sounds like your ideal career, then Toronto Community Housing is the place for you! We are searching for a collaborative and strategic team player who enjoys working in a dynamic and energetic environment. In this role, you will get to work with internal and external partners to manage security system-related projects in residential buildings.

The Program Supervisor will administer, coordinate, design and deliver demand and maintenance services/solutions to clients. The Security Systems unit within the Smart Buildings and Energy Management group is responsible for all planned and demand repairs to the building security systems throughout TCHC’s portfolio.

What you’ll do

• Plan, coordinate, implement and inspect planned, preventative and emergency maintenance and construction programs
• Provide recommendation in assessing operating systems by replacing/extending life cycle and/or reducing/mitigating potential damages in life cycle of building components
• Prepare, evaluate and execute service proposals (e.g. RFP, quote, contract review, etc.) of construction, preventative, and demand service requests for clients on an on-call 24/7 basis
• Establish client communication protocols, financial reporting mechanisms, progress updates, scheduling and work activities to meet/exceed contract obligations
• Mitigate risks to client’s assets through establishment of proven service standards
• Assist staff and clients in providing business operation performance reports
• Maintain quality assurance standards
• Supervise multi-disciplinary vendors’ pool, including performance evaluations, site inspection, service procurement and delivery strategies from concept to completion
• Coordinate with various departments within TCH to successfully implement assignments
• Recommend, implement and evaluate corporate vendor management policies and procedures
• Supervise, mentor, train and direct unionized service and administrative staff
• Coordinate all aspects of service delivery and staff deployment
• Manage staff’s attendance including vacation requests, payroll input and monitoring of staffing capacity (shifts, on call, call-out schedules, etc.) 
• Coordinate with Human Resources and respective Unions to handle conflict resolution and grievances
• Participate in Joint Health and Safety Committee (JHSC) meetings and/or other committees as required
• Participate in Health and Safety compliance, workplace accident and injury investigations and reporting
• Manage ongoing project communication to all parties including progress meetings and presentations to stakeholders.
• Prepare and/or review project budgets including profit projections, tracking, adjusting and reporting on profits and costs anomalies, and reconciling costs for quarter/year end
• Provide and recommend approaches on program /project budgets to Program Manager or designate

What you’ll need

• Minimum of 3-5 years of job-related experience including extensive technical and legislative knowledge and experience in contract administration, tender preparation, and development and monitoring of budget plans.
• College diploma in related technical field (Building Security Systems) or equivalent work experience in CCTV, Door Access and Intercom systems.
• Preference will be given to candidates possessing professional designation of Canadian Accredited Security Contractor Program
• Ability to work on small to large scale projects and multiple projects within a program-based environment
• Sound working knowledge of Occupational Health and Safety Act, Residential Tenancies Act, Ontario Building Code, Fire Code, local By-Laws and other related legislation
• Experience supervising unionized staff would be considered an asset
• Possesses strong negotiating skills and the ability to analyze and evaluate complex problems provide solutions and recommend alternatives
• Possesses advanced skills in computer applications such use of Microsoft Word, Project and Excel
• Excellent communication skills both oral and written
• Excellent customer service skills and experience in providing respectful service

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

Candidates for unionized positions must score a minimum of 70% to pass any interview or assessment and be considered for the next stage of the recruitment process. Successful candidates will be determined based on score and where applicable, union seniority. Not all candidates who score 70% or higher will automatically proceed to the next stage of the recruitment process as this will be dependent on the number of candidates and number of available roles.

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal opportunity to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live.  In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at accessibility.hr@torontohousing.ca.

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy. 

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at Accessibility.HR@torontohousing.ca or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.