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Added 10 mins ago
C
Director, Business Banking - Bilingual
CIBC
Montreal, QC
- Full-time
Reporting to the Market Vice President Business Banking, the Director Business Banking is responsible for building, developing and leading a team of Senior Manager & Team Leaders to meet…
Added 10 mins ago
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Staff Data Scientist
BMO
Toronto, ON · BMOPLACE
- Full-time
…leverage advanced machine learning, deep learning, and artificial intelligence techniques to develop models that analyze large volumes of structured and unstructured data, generating…
Added 10 mins ago
Assistant Branch Manager
Money Mart
Toronto, ON
…more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap…
Added 10 mins ago
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Senior Process Engineer - Uranium Processing Specialist
Wood
Saskatoon, SK
- $157,000 to $192,000 CAD / year
- Full-time
…offices in BC, AB, or SK. Reporting to the Process Department Manager, this role has the overall responsibility to manage and execute the delivery of process plant designs, including…
Added 10 mins ago
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Digital Product Owner
Manulife
Waterloo, ON · Montreal, QC
- Full-time
…implementation of our digital product initiatives, ensuring they meet business goals and exceed customer expectations. In this role, you will champion a user-centric culture, acting as the…
Added 10 mins ago
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Senior Tax Analyst
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…reporting. Reporting to the AVP, Global Taxation and supporting the Manager, Global Taxation, the incumbent will work closely with Global Tax colleagues, local tax teams, Finance, IT, and…
Added 10 mins ago
TK
Manager, Ingredients - Cheese & Dairy (Canada)
The Kraft Heinz Company
Toronto, ON
- Full-time
Partner closely with North American category experts to leverage market intelligence, supplier relationships, sourcing scale and best practices, while maintaining clear accountability for…
Added 10 mins ago
TA
Technical Program Manager (GenAI)
Tiger Analytics Inc.
Remote, Canada
- Full-time
- Remote
…largest and most influential organizations to redefine how business gets done. We help Fortune 500 companies harness the power of Artificial Intelligence, Generative AI, Data Science, Data…
Added 10 mins ago
Incentives and Capital Investments - SRED Finance - Manager - Toronto
EY
Toronto, ON
As a Manager, you’ll lead client engagements, identify incentive opportunities and help clients navigate the financial and tax considerations behind their investments. You’ll work with…
Added 11 mins ago
TA
Sr Manager/ Associate Director - HR Analytics
Tiger Analytics
Canada
- Full-time
…largest and most influential organizations to redefine how business gets done. We help Fortune 500 companies harness the power of Artificial Intelligence, Generative AI, Data Science, Data…
Added 11 mins ago
TC
Datastage developer
Tata Consultancy Services
Toronto, ON
- $100,000 to $120,000 CAD / year
- Full-time
…themselves across the full AI stack, from infrastructure to…
Added 11 mins ago
CF
Evaluation & Measurement Specialist
Calgary Foothills Primary Care Network
Calgary, AB
- Temporary
Develop interactive dashboards using business intelligence software including AWS QuickSight to support ongoing monitoring and reporting.
Added 25 mins ago
AP
Pest Technician - We'll Train (Base Salary, Commission & Bonus Included)
Abell Pest Control
Kingston, ON
- Full-time
Establish contact with potential customers to create new business opportunities
Added 25 mins ago
MF
Senior Manager, Investment Product Governance & Oversight
Mackenzie Financial Corporation
Toronto, ON · Greater Toronto Area, ON
- Other
Mackenzie Investments, founded in 1967, is a key part of IGM's business model, serving as a comprehensive asset-management partner for Canadian financial advisors and their clients.
Added 25 mins ago
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Assistant Store Manager - Oshawa Centre
Reitmans (Canada) Ltée/Ltd
Oshawa, ON
- Full-time
Reporting to the Store Manager, join a team where your leadership will truly make an impact! As an Assistant Store Manager, you’ll help drive daily operations while motivating your team,…
Added 25 mins ago
MI
Truck Driver - Day Shift
Magna International
Bradford West Gwillimbury, ON
- Full-time
· Comply with defined Business Management and Environmental Management Systems requirements
Added 25 mins ago
PC
Capital Markets and Accounting Advisory Services, Senior Manager (Bilingual FR/EN)
Pwc Canada
Montreal, QC
- Full-time
As a CMAAS Senior Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include but isn't limited to:
Added 40 mins ago
FF
Category Manager - FFS
Flanagan Foodservice Inc.
Kitchener, ON
- $80,000 to $90,000 CAD / year
- Full-time
Proficiency in Microsoft Office, particularly Excel, and experience with business intelligence and reporting tools.
Added 40 mins ago
P
Workforce Transformation Manager (HR Transformation)
PwC
Ottawa, ON
- Full-time
As a Workforce Transformation Manager, unlock your potential and embrace the chance to drive meaningful outcomes that’ll elevate your career. Your role will include, but isn’t limited to:
Added 40 mins ago
Advisor, Strategic Planning
Alcohol and Gaming Commission of Ontario
Toronto, ON
…enterprise strategic planning, strategic foresight, divisional business planning, corporate planning and reporting, enterprise prioritization, performance measurement and strategic…
Added 40 mins ago
Manager of Quality, Risk and Performance Improvement
Circle of Care, Sinai Health
Toronto, ON
With a focus on the client and caregiver experience and engagement, The Manager will work closely with internal and external stakeholders to support performance reporting to our funders,…
Added 40 mins ago
Manager, Web Development and Digital Experience (1-Year - Maternity Leave Contract)
Blue Ant Media Inc.
Toronto, ON
Blue Ant Media (TSX: BAMI) is an international streamer, production studio, advertising sales and rights-management business. The company operates a diverse portfolio of free streaming and…
Added 56 mins ago
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Manager
Desjardins
Levis, QC · Montreal, QC
- Full-time
Represent the organization and conduct business intelligence.
Added 56 mins ago
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Regional Operations Manager, Cleaning Services
BGIS
MB · MB, Canada
- Part-time
Job Summary: Under the general supervision of the Regional Director of Operations the Regional Manager performs a variety of management tasks with emphasis on customer satisfaction and…
Added 56 mins ago
M
People Services AI Solutions & Configuration Lead
Manulife
Toronto, ON · Waterloo, ON
- Full-time
…capability, you will evaluate emerging technologies, translate business needs into scalable technical solutions, and help ensure our platforms evolve to meet changing colleague…

Toronto Hydro

Contract, Climate Action Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide analytical reporting to ensure high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, energy management, or a related field is required.

Skills

Account Management
Energy Management
Project Coordination
Stakeholder Engagement
Analytical Reporting
Data Analysis
Program Delivery
Performance Reporting
Business Planning
KPI Tracking
Communication Skills
Problem Solving
Microsoft Office
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Climate Action
Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Electrification
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Business Case Development
KPI Tracking
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Conservation
Municipal
Institutional
Commercial
Multi-residential
Business Planning
Industry Trends
Reporting
Visualization Tools

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