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Added 1 min ago
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AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
Added 1 min ago
CO
Supervisor, Roads
City of Markham
Markham, ON
- $109,744 to $143,867 CAD / year
- Full-time
Added 1 min ago
SG
Sr. Mechanical Engineer
Socomec Group
Brampton, ON
- Full-time
Comprehensive electromechanical Design and packaging of components, indoor/outdoor cabinetry and systems incorporating a variety of parts and assemblies using SolidWorks 3-D modeling and…
Added 1 min ago
TM
Senior Product Development Engineering Specialist - Design Support & Sustaining
Trudell Medical International
London, ON
- Full-time
Design efficient and effective mechanical and electromechanical systems and sub-systems to support product design. Acting as design responsible engineer (DRE) or as an advisor to more…
Added 1 min ago
PC
Accounting Analyst, Master Data New Grad
PETRONAS Canada
Calgary, AB
- Full-time
An intermediate understanding of accounting concepts and an interest in learning how financial information is structured in business systems
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Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
- Full-time
Dress Code: Business Casual A Great Place to Work
Added 1 min ago
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E-Commerce Coordinator
Samsonite
Stratford, ON
- Part-time
You will be the main point of contact between our external D2C (direct to consumer) call center and our internal business unit and work out of our Canada office. You will be responsible for…
Added 1 min ago
Solutions Consultant - Advanced Process Control
Spartan Controls Ltd.
Calgary, AB · Edmonton, AB
…successful candidate is also expected to support other streams of business within the Industrial Software & Applications group, such as Alarm Management, Industrial Networking &…
Added 1 min ago
Planner-C1448
City of London
London, ON
Uses database, Geographic Information Systems (GIS) and other available software, along with GIS analysis skills, to prepare reports, manipulate and analyze data, complete specific…
Added 1 min ago
Training Operations Coordinator (Bilingual)
ENERCON
Boucherville, QC
…delivers specialized programs in health and safety, mechanical systems, electrical systems, and technical tools to ENERCON employees, suppliers, and external clients across…
Added 1 min ago
Recreation Supervisor 2, Aquatics
CityofOttawa
Ottawa, ON
Completion of 3 year degree in Recreology, Leisure Studies, Physical Education, Business Administration, Arts or related field
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Sales Associate, Sales & Partnerships - Scotia iTRADE (Cantonese)
Scotiabank
Toronto, ON
…goals and initiatives are delivered in support of the team’s business strategies and objectives. The associate ensures all conducted activities are in compliance with governing regulations,…
Added 1 min ago
Senior Relationship Manager
Scotiabank
Hamilton, ON
…specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell, retention of existing Dealer Finance commercial customers in a…
Added 1 min ago
OEM Client Relationship Manager
Scotiabank
Vancouver, BC
…role is responsible for growing the existing Retailer and OEM business by developing and executing a tailored business development plan designed to support the OEM’s retailers in achieving…
Added 1 min ago
Structural Assembler II
Mitsubishi Heavy Industries, Ltd.
Mississauga, ON
…Bombardier's sector-leading Global 5000/6000 and Challenger 350 business aircraft. MHICA's technicians build and join wing assemblies and fuselage sections, as well as perform systems and…
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Channel Account Executive (Ontario)
GoSecure
Ottawa, ON · Toronto, ON
- Full-time
We are looking for a builder. Someone with an entrepreneurial mindset who sees opportunity, takes initiative, and wants to build a channel business they can be proud of.
Added 1 min ago
Human Resources Generalist
Celestica International LP
Newmarket, ON
Strong business and operational acumen to effectively partner with site business leaders.
Added 1 min ago
FC
IS Workforce Manager (Resource Manager)
Fidelity Canada
Toronto, ON
- Full-time
…embrace innovation in all areas as we continue to grow our business into the…
Added 1 min ago
KT
Regional Account Manager
Kal Tire
Langley (District), BC · Langley, BC
- Full-time
…through contract negotiations, market understanding and new business opportunities with the customer. Pivotal to this role is the ability to foster mutually beneficial relationships with…
Added 1 min ago
Resource Governance Advisor
Government of Alberta
AB
A university degree in a related field (e.g., Business Administration, Commerce, Arts), supplemented by four (4) years of progressively responsible, related experience.
Added 1 min ago
RC
Social Media Lead
RHEI CREATIONS USA INC
AB · BC · ON
- $53,000 to $63,000 CAD / year
- Full-time
…building a high-performing team while delivering measurable business impact across…
Added 1 min ago
CO
Technology Service Desk Administrator
CPA Ontario
Canada
- Full-time
…19,000 students across the province. Our work sits between business and the public interest, between the evolving demands of industry and the standards that make trust…
Added 16 mins ago
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Coordinator, Contract Services
Defence Construction Canada
Halifax, NS
- Contract
Use applicable computer software and operating systems
Added 16 mins ago
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Conversation Bot Engineer - Dialogflow CX
Quantiphi
Toronto, ON
- $140,000 to $150,000 CAD / year
- Full-time
…document programs well as support activities for the corporate systems architecture. You are required to work closely with business partners in defining requirements for system…
Added 16 mins ago
IG
Back End Developer
Insight Global
Canada
- $55 to $75 CAD / hour
- Contract
Insight Global is hiring a Backend Developer for a leading retail organization to support the continued development and enhancement of its finance integration platform. This individual will…

Toronto Hydro

Contract, Climate Action Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

Apply About employer

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide analytical reporting to ensure high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, energy management, or a related field is required.

Skills

Account Management
Energy Management
Project Coordination
Stakeholder Engagement
Analytical Reporting
Data Analysis
Program Delivery
Performance Reporting
Business Planning
KPI Tracking
Communication Skills
Problem Solving
Microsoft Office
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Climate Action
Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Electrification
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Business Case Development
KPI Tracking
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Conservation
Municipal
Institutional
Commercial
Multi-residential
Business Planning
Industry Trends
Reporting
Visualization Tools

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