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Added 1 min ago
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Assistant Restaurant Manager
SSP America
Mississauga, ON
- Full-time
Join Our Team as an Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 1 min ago
SA
Assistant Coffee Shop Manager
SSP America
Mississauga, ON
- Full-time
Join Our Team as a Tim Horton's Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 1 min ago
SA
Assistant Restaurant Manager
SSP America
Mississauga, ON
- Full-time
Join Our Team as an Assistant Restaurant Manager in a dynamic airport restaurant environment!
Added 2 mins ago
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Client Service Associate
BMO
Toronto, ON · CLAIRE
- Full-time
Works collaboratively within the market, BMO partners and the community to build relationships and deliver the desired customer experience.
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Estate Insurance Associate
BMO
Toronto, ON · FCP
- Full-time
…customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your…
Added 2 mins ago
SC
Senior Financial Analyst FP&A
Sleep Country
Brampton, ON
- Full-time
…invest in our sleep ecosystem, innovative products, world-class customer experience, our communities and diverse best-in-class team to be Canada’s leading sleep…
Added 2 mins ago
Gestionnaire national(e), Construction / Manager, National Construction
Pure Industrial
Montreal, QC
Déterminer les secteurs au sein des plateformes technologiques nécessitant de la formation pour les équipes terrain (p. ex. : Roof Manager, Site, Dojo, etc.).
Added 2 mins ago
PL
Assistant General Manager Vino Volo at Vancouver International Airport
Paradies Lagardère
Richmond, BC
- $55,000 to $60,000 CAD / year
- Full-time
At Vino Volo, wine, food, hospitality, and travel come together to create a unique airport dining experience.
Added 17 mins ago
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Senior Finance Analyst, Operations Finance & Analytics
Napoleon
Barrie, ON
- Full-time
Napoleon leads the way with innovative engineering, advanced manufacturing techniques, unsurpassed customer service and remarkable product quality. Our award-winning products offer a…
Added 17 mins ago
Partner Operations Program Manager, Associate
Brex
Vancouver, BC
…operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you…
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Quality Continuous Improvement Technincan
Wonderbrands
Amherst, NS
- Other
Additionally, QCI Techs support the Bakery Quality Manager (BQM) in ensuring adherence to all Quality Assurance programs, including HACCP, and actively participate in preparing for BRC…
Added 32 mins ago
MI
Senior Associate Director, Debt Services
MUFG Investor Services
Toronto, ON
- $93,750 to $137,500 CAD / year
- Full-time
The Senior Associate Director is a leader who is responsible for the performance and management of an operations team and client relationships. This person manages and supports day to day…
Added 32 mins ago
TH
Lumber & Building Material Sales Associate Part Time (FREDERICTON)
The Home Depot
Fredericton, NB
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
TH
Contractor Sales Part Time - WOODTOCK
The Home Depot
Woodstock, ON
- Part-time
…store departments and developing and maintaining professional customer relationships. PASAs must have thorough knowledge of all departments and how to use the products in each department.…
Added 32 mins ago
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Flooring Sales Part Time - GUELPH
The Home Depot
Guelph, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
TH
Seasonal Sales Part Time - GUELPH
The Home Depot
Guelph, ON
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
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Associé(e) aux ventes - Département Saisonnier (temps partiel)
The Home Depot
Trois-Rivières, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
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Associé(e) aux ventes - Électroménagers (Temps partiel)
The Home Depot
Trois-Rivières, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
TH
Associé(e) aux ventes - Peinture (Temps partiel)
The Home Depot
Trois-Rivières, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
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Associé(e) aux ventes - Comptoir des entrepreneurs (Temps partiel)
The Home Depot
Trois-Rivières, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
TH
Associé(e) aux ventes - Département Saisonnier (Temps partiel)
The Home Depot
Victoriaville, QC
- Part-time
…in this position know how to greet, engage, and thank every customer in their department and know how to provide basic service in adjacent departments. Sales Associates are focused on…
Added 32 mins ago
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Customer Experience Associate
TD
Toronto, ON
- Part-time
Can you bring your charming self to work and make customer interactions delightful one? Can you process financial transactions accurately and get a sense of achievement by providing…
Added 47 mins ago
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Seasonal Multi-Unit Events and Education Associate (Part-Time) - Eataly Toronto
Eataly
Toronto, ON
- $20 CAD / hour
An Events & Education Associate assists guests with making educated and confident shopping decisions through sharing the stories of the people and places behind Eataly’s products as well as…
Added 47 mins ago
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DSW: Sales Associate
DSW Designer Shoe Warehouse
Victoria, BC
- Part-time
As a (Part-time) Sales Associate, you will report to the Store Manager and assist in fostering inclusivity and diverse customer connections. In this role, you will be responsible for…
Added 47 mins ago
MF
Client Service Associate London, ON
MD Financial Management | Gestion financière MD
London, ON
- Full-time
Reporting to the Manager, Regional Administration, as a Client Service Associate, you will be responsible for providing administrative and operational support, both in-office and virtually,…

Toronto Hydro

Contract, Climate Action Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide analytical reporting to ensure high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, energy management, or a related field is required.

Skills

Account Management
Energy Management
Project Coordination
Stakeholder Engagement
Analytical Reporting
Data Analysis
Program Delivery
Performance Reporting
Business Planning
KPI Tracking
Communication Skills
Problem Solving
Microsoft Office
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Climate Action
Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Electrification
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Business Case Development
KPI Tracking
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Conservation
Municipal
Institutional
Commercial
Multi-residential
Business Planning
Industry Trends
Reporting
Visualization Tools

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