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Added 13 mins ago
FP
Project Manager
Fire Protection Inc (Edmonton)
AB · Edmonton, AB
- Full-time
As the Fire Alarm Project Manager, you will oversee fire alarm installation projects from estimating and planning through execution and close-out. Working closely with leadership, you will…
Added 13 mins ago
TC
DISTRIBUTION SALES EXECUTIVE
TP-Link Canada Inc.
Richmond Hill, ON
- $70,000 to $100,000 CAD / year
- Full-time
Excellent time management and organizational skills
Added 13 mins ago
E
Account Manager
Evlv
Montreal, QC · Greater Montreal Metropolitan Area
- $80,000 to $90,000 CAD / year
- Full-time
We are looking for a sales-driven Account Manager with a passion for fashion, strong industry connections, and experience working with major Canadian and US retailers.
Added 14 mins ago
IC
Trade Compliance & Logistics Manager
IDEX Corporation
Waterloo, ON
- Full-time
…implements logistics strategy, customs compliance, freight management, trade controls, and continuous improvement initiatives to support business growth and customer…
Added 14 mins ago
Project Manager
The Canada Life Assurance Company
Toronto, ON
…budget. It is a professional role that combines strong Project Management, Business Relationship, and Change Management skills to drive strategic outcomes and transformation. This role…
Added 14 mins ago
Sr Project Manager
The Canada Life Assurance Company
Winnipeg, MB · London, ON · Toronto, ON
…budget. It is a professional role that combines strong Project Management, Business Relationship, and Change Management skills to drive strategic outcomes and transformation. This role…
Added 44 mins ago
P
Mortgage Agent
Pineapple
ON · Ontario, Canada
- Full-time
Daily prospecting and relationship management with Circles of Influence• Ability to grow an extensive and qualified pipeline
Added 44 mins ago
RD
Senior Project Manager
Randstad Digital
Aurora, ON
- Contract
Customer Relationship Management (CRM): Enterprise customer workflow and pipeline automation.
Added 44 mins ago
V|
Gestionnaire de projets / Project Manager
Veolia | Water Tech
Montreal, QC
- Full-time
Reporting to the Manager - EPP Project Management for our Mining Market, the Project Manager will be responsible for planning, organizing, supervising and controlling project execution…
Added 44 mins ago
RH
Product Program Manager
Robert Half
Toronto, ON · Greater Toronto Area, Canada
- $100,000 to $110,000 CAD / year
- Full-time
We are seeking a Product Program Manager to lead the strategy, optimization, and ongoing evolution of our iMIS (AMS) platform. This role sits at the intersection of business and technology,…
Added 44 mins ago
CO
Supervisor of Workforce Planning
City of Cambridge Ontario
Cambridge, ON
- $97,048 to $118,348 CAD / year
- Full-time
Reporting to the Manager of Recruitment, Employee & Labour Relations, this leadership role is responsible for overseeing workforce planning, talent acquisition, recruitment, onboarding,…
Added 58 mins ago
R
Senior Relationship Manager, Real Estate, SME
RBC
Blainville, QC
- Full-time
…you apart from the crowd. This role is all about professional relationship management and delivering top-tier financial advice in an end-to-end industry, whose specialized approach aligns…
Added 1 hour ago
EM
Sales Executive
EDEN MOTOR GROUP
Torbay, NL
- Full-time
If you are ambitious, customer-focused and a team-player, we think you would fit in well at Eden. Committed to a 'Better World of Motoring' for our customers, we are also dedicated to…
Added 1 hour ago
NA
Account Coordinator, Commercial SME
NFP, an Aon company (Canada)
Newmarket, ON
- Full-time
This role provides daily assistance to Client Managers in the execution of standard account management practices. Must be able to efficiently and accurately execute SME processes that…
Added 1 hour ago
OF
Assistant Studio Manager
Orangetheory Fitness Canada
Port Moody, BC
- $18 to $22 USD / hour
- Full-time
Assistant Studio Manager: Orangetheory Fitness Vancouver
Added 2 hours ago
SQ
Conseiller/Conseillère stagiaire, Programme de perfectionnement du conseiller -Possibilités d'emploi -futures/Advisor Trainee- Advisor Development Program -Future Opportunities
Sunlife Québec
Rouyn-Noranda, QC
- Full-time
Your time will be split between working within Prospr advisor team (reporting to an ADP Sales Manager) and gaining exposure to the role of a standalone advisor (working with the local Sun…
Added 2 hours ago
IF
Business Development Representative in Personal Finance
iA Financial Group (Industrial Alliance)
Saint-Eustache, QC
- Full-time
Utilize customer relationship management (CRM) tools to track client interactions and manage leads.
Added 2 hours ago
SC
District Manager, Northern Ontario and Manitoba (hybrid)
SiriusXM Canada
Toronto, ON
- Full-time
Relationship Management: Builds and maintains strong, trusted relationships with dealership personnel to drive engagement, loyalty, and business results.
Added 2 hours ago
KC
Fleet Specialist
Kia Canada
Mississauga, ON
- Full-time
The role of the Fleet Specialist will be to provide support to both the Fleet Manager and Supervisor. The Specialist will report directly to the Fleet Supervisor. The incumbent will…
Added 2 hours ago
SM
General Worker (Casual) – Facilities Management
Saint Mary's University
Halifax, NS
- Full-time
Customer Service Skills: Ability to interact with customers in a positive manner while maintaining a positive working relationship and delivering quality service.
Added 2 hours ago
FC
District Sales Representative - Western Region (BC)
Festo Canada
Vancouver, BC
- Full-time
Responsible for customer relationship management to ensure high levels of customer satisfaction
Added 2 hours ago
A
Customer Success Manager (AMER)
ApprovalMax
Toronto, ON
- Full-time
ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team. In this role, you will act as a trusted advisor to our customers, helping them…
Added 3 hours ago
NB
Account Manager Commercial Banking
National Bank of Canada
Quebec, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 3 hours ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Terrebonne, QC
- Full-time
A career as Account Manager in the Commercial & Wealth management team means having the responsibility of growing the portfolio of business clients assigned to you. The varied and complex…
Added 3 hours ago
MR
Merchandiser (Stephenville, NL)
Match Retail
Stephenville, NL
- Contract
Strong customer focus and ability to foster lasting relationships and convey brand messages.

Toronto Hydro

Contract, Climate Action Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide analytical reporting to ensure high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, energy management, or a related field is required.

Skills

Account Management
Energy Management
Project Coordination
Stakeholder Engagement
Analytical Reporting
Data Analysis
Program Delivery
Performance Reporting
Business Planning
KPI Tracking
Communication Skills
Problem Solving
Microsoft Office
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Climate Action
Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Electrification
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Business Case Development
KPI Tracking
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Conservation
Municipal
Institutional
Commercial
Multi-residential
Business Planning
Industry Trends
Reporting
Visualization Tools

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