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Added 48 mins ago
A
Représentant(e) des ventes, nouvelles affaires - Marché intermédiaire/Mid-Market Account Executive - New Business
ADP
Montreal, QC
- Full-time
Added 48 mins ago
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Consultant, Services de conseil et d’analyse / Consultant, Consulting & Analytics Services
IQVIA
Mississauga, ON · Montreal, QC · Quebec, QC
- Full-time
Participer à des interactions clients (p. ex., appels, ateliers) pour clarifier les besoins, tester des hypothèses et expliquer les méthodes, avec soutien de l’équipe senior.
Added 1 hour ago
SA
Senior Associate (m/f/d) Equity Index Client Operations
Solactive AG
Toronto, ON
- Full-time
The best client relationships are built on trust, responsiveness, and consistent execution. As a Senior Associate in Equity Index Client Operations (EICO), you will be a key partner to…
Added 2 hours ago
NB
Senior Wealth Associate
National Bank of Canada
Medicine Hat, AB
- Full-time
A career as a Senior Wealth Associate at National Bank Financial Wealth Management is an opportunity to join a high-performing investment advisory team focused on delivering an exceptional…
Added 2 hours ago
NB
Senior Wealth Associate
National Bank of Canada
Toronto, ON
- Full-time
A career as a Senior Wealth Associate at National Bank is a job where you can showcase your ability to work in synergy with clients and colleagues. In this role, you will work closely with…
Added 2 hours ago
NB
Senior Account Manager Commercial Banking
National Bank of Canada
Terrebonne, QC
- Full-time
Assist the Associate Vice-President in reaching objectives
Added 4 hours ago
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Senior Machine Learning Engineer
Fusemachines
Remote, Canada
- Contract
- Remote
Fusemachines is a leading AI strategy, talent, and education services provider. Founded by Sameer Maskey Ph.D., Adjunct Associate Professor at Columbia University, Fusemachines has a core…
Added 5 hours ago
Associate Director / Director, Financial Advisory
Teneo
Toronto, ON
As an Associate Director / Director in the team, you will have the opportunity to work and lead on a diverse range of engagements across all sectors, with plenty of responsibility for…
Added 5 hours ago
Project Manager I
City of Vancouver
Vancouver, BC
The position reports to the Senior Project Manager and may manage a small team. Receives sponsor assignments from other Section Heads and Associate Director in Electrical Design and reports…
Added 6 hours ago
MC
Manager, Revenue Accounting & Reporting
Make-A-Wish Canada
Toronto, ON
- Full-time
Dr. Jeremy Friedman, Associate Paediatrician-in-Chief, SickKids Hospital & Medical Advisor for Make-A-Wish^® Canada
Added 6 hours ago
R
Associate Director – Commodity Local Market Risk
RBC
Toronto, ON
- Full-time
The Associate Director – Commodity Local Market Risk, Group Risk Management, will play a pivotal role in establishing and maintaining a top-tier risk oversight framework. Key…
Added 6 hours ago
RB
Network Operations Analyst
Royal Bank of Canada
Toronto, ON
- Full-time
CCNA (Cisco Certified Network Associate) and/or CCNP (Cisco Certified Network Professional certificate
Added 7 hours ago
SM
Fund Accounting Senior Associate (Private Credit)
Standish Management UK
Halifax, NS
- Full-time
Added 7 hours ago
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Associate Director Quantity Surveyor
Mace
Vancouver, BC
- Full-time
…quantity surveyors for the following roles - Operations Director, Associate Director, and Senior Manager, to join multidisciplinary projects in Vancouver, British Columbia, Canada. Whether…
Added 7 hours ago
Customer Energy Management Associate
Toronto Hydro
Toronto, ON
The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities…
Added 7 hours ago
Contract, Climate Action Associate
Toronto Hydro
Toronto, ON
The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management…
Added 8 hours ago
C
Ingénierie - Conception des lois de commande de vol-Engineering -Flight Control Laws Design
Cyient
Montreal, QC
- $80,000 to $100,000 CAD / year
- Full-time
Carries out engineering assignments of limited scope and complexity. Under the general direction of a senior engineer, is responsible for a project or part of a project or operation…
Added 9 hours ago
DC
International Enrolment Operations Coordinator
Douglas College
New Westminster, BC
- Full-time
Reporting to the Associate Director, International Enrolment Recruitment and Regulatory Compliance, the International Enrolment Operations Specialist liaises with Associate Deans,…
Added 9 hours ago
GC
Retail Marketing Specialist
Garmin Canada
Cochrane, AB
- Full-time
Assist with assigned retail marketing projects and supports larger initiatives led by senior team members.
Added 9 hours ago
Customer Sales and Service Representative (C.S.S.R.)
Abilities Centre
Whitby, ON
You will coordinate with the Senior Coordinator, Fieldhouse and Rentals to have knowledge of all rentals taking place during your shift.
Added 10 hours ago
NE
Accounts Payable Clerk
NexGen Energy Ltd.
Saskatoon, SK
- Full-time
Reporting to the Senior Project Accountant, the Accounts Payable Clerk is responsible for ensuring the accurate, timely, and well-controlled processing of vendor invoices and employee…
Added 11 hours ago
TR
Director, Individual Giving
The Royal Conservatory of Music
Toronto, ON
- $118,000 to $128,000 CAD / year
- Full-time
Provide leadership, coaching and performance management to the Associate Director, Individual Giving and Senior Officer, Individual Giving. Establish clear portfolio, activity and revenue…
Added 11 hours ago
TR
Director, Annual Giving
The Royal Conservatory of Music
Toronto, ON
- $118,000 to $128,000 CAD / year
- Full-time
In partnership with the Associate Director, Donor Engagement, provide leadership for the planned giving program. Ensure planned giving is integrated into annual giving strategy and donor…
Added 11 hours ago
AC
Regional Service Agent - Boutique
Allstate Canada
Toronto, ON
- Full-time
The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.…
Added 11 hours ago
R
Network Operations Analyst
RBC
Toronto, ON
- Full-time
CCNA (Cisco Certified Network Associate) and/or CCNP (Cisco Certified Network Professional certificate

Toronto Hydro

Contract, Climate Action Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide analytical reporting to ensure high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, energy management, or a related field is required.

Skills

Account Management
Energy Management
Project Coordination
Stakeholder Engagement
Analytical Reporting
Data Analysis
Program Delivery
Performance Reporting
Business Planning
KPI Tracking
Communication Skills
Problem Solving
Microsoft Office
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Climate Action
Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Electrification
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Business Case Development
KPI Tracking
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Conservation
Municipal
Institutional
Commercial
Multi-residential
Business Planning
Industry Trends
Reporting
Visualization Tools

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