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Added 11 mins ago
J
Global Category Manager EMS - Business Line Analytical
Jobgether
Canada
- Full-time
…supply chain resilience across international operations. This senior individual contributor role offers significant ownership and the opportunity to translate global category strategy into…
Added 11 mins ago
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Développeur.euse Java Senior
Bounteous
Montreal, QC
- Full-time
Nous recherchons un.e Développeur.euse Java Senior avec 5 à 15 ans d’expérience professionnelle pour rejoindre notre équipe performante. Ce rôle nécessite une solide expertise en matière de…
Added 11 mins ago
MS
Senior Engineer II, Proxy
Menlo Security
Remote, Canada
- Full-time
- Remote
…government agencies, to protect their most valuable asset, their data, and is backed by top-tier…
Added 26 mins ago
UG
26SEC114 - Long Term Occasional - Math – 1 section (CWDHS)
Upper Grand District School Board
Fergus, ON
- Full-time
…commitment, we are collecting voluntary self-identification data to achieve an inclusive, diverse and representative workforce. The data aims to intentionally identify and remove barriers…
Added 26 mins ago
CT
Lead/Senior Data Engineer
Celebal Technologies
Ottawa, ON
- Contract
Our client is seeking an experienced, hands-on Senior Data Engineer to help build and scale the enterprise data foundation supporting Analytics, AI, and self-service decision-making across…
Added 56 mins ago
EN
Principal Wireless SW Engineer
Extreme Networks
Toronto, ON
- Full-time
The Principal Wireless Software Engineer is a senior technical leader responsible for resolving the most complex and business-critical customer issues escalated through the Global Technical…
Added 56 mins ago
Customer Energy Management Associate
Toronto Hydro
Toronto, ON
…supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of…
Added 56 mins ago
Contract, Climate Action Associate
Toronto Hydro
Toronto, ON
…supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of…
Added 1 hour ago
TD
Head of Performance Marketing
Tiller Digital
Calgary, AB
- Full-time
Ensure reliable measurement and analytics through oversight of GA4, GTM, conversion tracking, attribution, data quality, and technical QA.
Added 1 hour ago
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Software Engineer - Model Performance Systems
Baseten
Montreal, QC
- $165,000 to $330,000 USD / year
- Full-time
…applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing…
Added 1 hour ago
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Software Engineer - Model Performance Systems
Baseten
Toronto, ON
- $165,000 to $330,000 USD / year
- Full-time
…applied AI research, flexible infrastructure, and seamless developer tooling, we enable companies operating at the frontier of AI to bring cutting-edge models into production. We're growing…
Added 1 hour ago
K
Assistant Store Manager - Halifax Shopping Centre
Knix
Halifax, NS
- Full-time
Proven experience as a senior retail leader in an upscale, premium, or fashion-forward brand, with a strong balance of people leadership and business acumen to drive results.
Added 2 hours ago
K
Facilities Maintainer/Maintenance Technician
Kinectrics
Tiverton, NS
- Full-time
Diversity: The company is dedicated to promoting diversity in its workforce, up to and including the senior management level. Our diversity committee ensures we stay up to date on leading…
Added 2 hours ago
Sr. Network Designer
Rogers Communications
Brampton, ON · Toronto, ON
We are looking for a Senior RAN Designer to join our RAN Engineering and Innovation team. This role is focused on improving wireless network performance, customer experience, capacity,…
Added 2 hours ago
A
Senior Technical Lead - Remediation
AECOM
Halifax, NS
- $120,000 to $145,000 CAD / year
- Full-time
We’re looking for a Senior Technical Lead – Remediation to join our growing Site Assessment and Remediation team in Halifax, NS. This is an opportunity to help shape and grow our local…
Added 2 hours ago
MS
Senior Engineer II, Proxy
Menlo Security Inc.
Canada
- Full-time
…government agencies, to protect their most valuable asset, their data, and is backed by top-tier…
Added 2 hours ago
AC
Senior Actuarial Analyst, High Net Worth Pricing
Aviva Canada
Markham, ON
- Full-time
Are you passionate about uncovering insights within complex data and translating them into better business outcomes? Do you enjoy solving unique pricing challenges where every risk tells a…
Added 2 hours ago
AC
Senior Actuarial Analyst, Personal Pricing
Aviva Canada
Markham, ON
- Full-time
Are you passionate about using data to solve complex business challenges? Do you enjoy uncovering insights, testing new ideas, and turning analysis into action? Are you excited by the…
Added 2 hours ago
Senior Advisor, Agency Oversight and Freedom of Information
Alcohol and Gaming Commission of Ontario
Toronto, ON
…recommendations on disclosure, with findings used to brief senior leaders and support AGCO’s position in high-profile…
Added 2 hours ago
C
Application Programmer
Collabera
Mississauga, ON
- $70 to $80 USD / hour
- Full-time
We are seeking an experienced Senior Forward Deployed Engineer (FDE) with strong expertise in Java, Python, backend/full-stack development, and solution architecture. The ideal candidate…
Added 2 hours ago
GC
Geotechnical Engineer or Engineer-in-Training
Glencore Canada
Elkford, BC
- $91,300 to $126,800 CAD / year
- Full-time
Reporting to the Geotechnical Senior Engineering Supervisor, the Geotechnical Engineer or Engineer-in-Training (EIT) is responsible for pit and spoil slope stability.
Added 2 hours ago
M
Senior Quantitative Analyst
Manulife
Halifax, NS · Toronto, ON · Waterloo, ON · Montreal, QC
- Full-time
Reporting to the AVP, Quantitative Analytics, the Senior Quantitative Analyst is accountable for the development and implementation of quantitative models to support business growth.
Added 3 hours ago
EP
Sales & Business Development Representative
East Penn Canada
Mississauga, ON
- Full-time
Added 3 hours ago
AH
Human Resources Manager
Avalon Holographics
AB · Edmonton, AB
- Full-time
5+ years of HR experience, ideally in an HR Manager, HR Business Partner, People Operations, or senior generalist role, with both strategic and operational responsibilities.
Added 3 hours ago
W
Mechanical Engineer Level I
Worley
Calgary, AB · Edmonton, AB
- Full-time
We are currently seeking a Senior Metallurgical Engineer to join our Canada West Engineering team in either Calgary, Alberta or Edmonton, Alberta. This role is a senior technical authority…

Toronto Hydro

Contract, Climate Action Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide analytical reporting to ensure high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, energy management, or a related field is required.

Skills

Account Management
Energy Management
Project Coordination
Stakeholder Engagement
Analytical Reporting
Data Analysis
Program Delivery
Performance Reporting
Business Planning
KPI Tracking
Communication Skills
Problem Solving
Microsoft Office
Power BI
Tableau

Visa sponsorship

Not detected in the job text

Keywords

Climate Action
Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Electrification
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Business Case Development
KPI Tracking
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Conservation
Municipal
Institutional
Commercial
Multi-residential
Business Planning
Industry Trends
Reporting
Visualization Tools

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