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Added 1 min ago
D
Dyson Expert
Dyson
Quebec, QC
- Part-time
At Dyson, we sell by demonstrating. Our Experts, Stylists and Retail Strategy and Operations team are Dyson advocates who know our technology inside out and are excited by it. They are the…
Added 1 min ago
PV
Sales Associate
Pet Valu
Kamloops, BC
- Part-time
…and Total Pet and together we are one of the largest retail operations in North America dedicated to providing families with food and supplies for dogs, cats, companion birds, wild birds,…
Added 1 min ago
JC
JC Sales Associate, Royalmount
Jimmy Choo
Cranbrook, BC
- Full-time
…individuals who have a drive to achieve results and a passion for customer engagement. As a Sales Associate, you are a brand representative with the ability to multitask and a focus on…
Added 1 min ago
Part - Time Financial Service Representative
Money Mart
Brampton, ON
This role combines sales, customer service, personal lending, compliance, cash handling, and branch operations. Team Members must deliver excellent customer service while following company…
Added 1 min ago
SALES ASSOCIATE - CALL IT SPRING - SOUTHCENTRE
The Aldo Group Inc / Le Groupe Aldo Inc.
Calgary, AB
Reporting to the Store Manager, the Part-Time Sales Associate at ALDO is all about driving sales while creating a great in-store experience. You bring the energy, the style, and the…
Added 16 mins ago
P
Retail Operations Lead
PetSmart
Red Deer, AB
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 16 mins ago
GA
Stock Associate (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
Stock Associate | Full-Time | Armani Exchange Outlet, Toronto Premium Outlets
Added 16 mins ago
TT
Retail Store Associate Part Time Winners - East Village
The TJX Companies, Inc.
Calgary, AB
- Part-time
Support for you and your family through our Associate and Family Assistance programs, offering helpful resources and services to enhance your well-being.
Added 16 mins ago
GT
Store Associate (Part-Time)
Giant Tiger
North Glengarry, ON
- Part-time
…store teams are the heart of our mission, making sure every customer has a great experience and finds the products they need at the right…
Added 16 mins ago
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Outbound Selector
Sysco
ON · Sysco Southwestern Ontario
- Full-time
…distribution facilities worldwide and serves more than 700,000 customer locations. We offer our colleagues the opportunity to grow personally and professionally, to contribute to the…
Added 16 mins ago
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Sales Consultant Trainee
Sysco
ON · Sysco Southwestern Ontario
- Full-time
Individuals in this position are responsible for helping the customer succeed while achieving specific team and individual sales and profit goals set by the company. Individuals in this…
Added 17 mins ago
CC
Production Associate - Belt Coordinator - 2nd Shift
Cintas Canada
Calgary, AB
- Full-time
Cintas is seeking a Production Associate – Belt Coordinator to support the Rental Division. The Belt Coordinator is responsible for safely and accurately operating a conveyer belt that…
Added 17 mins ago
GA
Stock Associate (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
Stock Associate | Full-Time | Armani Outlet, Toronto Premium Outlets
Added 17 mins ago
CK
Temporary Sales Associate - Part-Time
Calvin Klein
Toronto, ON · Scarborough, ON
- Part-time
Are you ready to lead the sales floor by showcasing and promoting our iconic brand? You will deliver a top-notch customer experience that represents our brand’s minimalist and sensual point…
Added 17 mins ago
GA
Sales Supervisor (FT), Toronto Premium Outlet
Giorgio Armani
Halton Hills, ON
- Part-time
…skills to manage the store will greatly influence the client and associate…
Added 17 mins ago
CG
General Help, Part Time
Compass Group Canada
Ottawa, ON
- Part-time
As a General Help Associate, you will play an essential role in creating a positive experience for our consumers. You will be a versatile member of the Food Services team and may be…
Added 17 mins ago
P
Retail Operations Manager
PetSmart
Toronto, ON · North York, ON
- Full-time
PetSmart’s Process Lead (Retail Operations Lead) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy.…
Added 17 mins ago
PR
Cook
Panda Restaurant Group
Sherwood Park, AB
- Full-time
Prefer some Operations experience Food Safety:
Added 32 mins ago
A
Operations Lead (Full-Time) - Oakridge Centre
ALO
Vancouver, BC
- Full-time
Use company performance tools to evaluate each operations associate and provide constant feedback to drive individual growth and improvement in partnership with the store leader
Added 32 mins ago
SD
Pharmacy Assistant, Hourly Part Time Day
Shoppers Drug Mart
Calgary, AB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 32 mins ago
SD
Pharmacy Assistant, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Saskatoon, SK
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 32 mins ago
SD
Cashier, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Barrie, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 32 mins ago
SD
Beauty Advisor, Contractor Part Time Day
Shoppers Drug Mart
Guelph, ON
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 32 mins ago
SD
Merchandiser, Hourly Full Time Evening
Shoppers Drug Mart
Richmond, BC
- Full-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 32 mins ago
GD
GARAGE - Sales Associate FT - Carrefour de L'Estrie
Groupe Dynamite, Inc Garage
Sherbrooke, QC
- Full-time
Reporting to the Store Manager, you’ll be the face of our brand. As a Sales Associate, your focus is creating an elevated shopping experience - whether it’s styling customers in their new…

Toronto Hydro

Contract, Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Program delivery
Project coordination
Energy management
Stakeholder engagement
Analytical reporting
Data analysis
Performance reporting
Business planning
KPI tracking
Communication skills
Microsoft Office
Excel
PowerPoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Account Management
Energy Conservation
Electrification
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Power BI
Tableau
Alteryx
SQL
Business Planning
KPI Tracking
Forecasting
Industry Trends
Customer Insights
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Management Principles
Program Attainment
Customer Profiles

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