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Design Technologist
Kinectrics
Toronto, ON
- Full-time
Kinectrics is a wholly owned subsidiary of BWX Technologies focused on providing life cycle management services in the energy and utility sector. We develop innovative solutions for the…
Added 18 mins ago
CH
Accounts Receivable Coordinator (6 Month Contract)
CBI Health
Toronto, ON
- Full-time
…2,500 strong, and we continue to find ways to innovate our services to provide better recovery and support for our…
Added 18 mins ago
CH
Health Care Aide - Red Deer
CBI Home Health
Red Deer, AB
- Part-time
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800…
Added 18 mins ago
CH
Health Care Aide - Thorsby
CBI Home Health
Thorsby, AB
- Part-time
CBI Home Health supports people at home and in the community. We are one of Canada’s leading specialized community services, home and integrated care providers, operating in more than 800…
Added 18 mins ago
FT
Tire Technician, Spruce Grove
Fountain Tire
Edmonton, AB
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 18 mins ago
FT
Service Truck Driver (Red Deer, Edgar Industrial)
Fountain Tire
Red Deer, AB
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 18 mins ago
FT
Service Truck Driver, Saskatoon
Fountain Tire
Saskatoon, SK
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 18 mins ago
FT
Licensed Automotive Service Technician
Fountain Tire
Didsbury, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 18 mins ago
FT
General Labourer (Sudbury Barrydowne)
Fountain Tire
Sudbury, ON
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 33 mins ago
Retail Experience Lead
Fire & Flower Inc.
Canmore, AB
Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
Added 1 hour ago
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Design Engineer, North America AMZL Design Engineering
Amazon
St. Thomas, ON
- Full-time
…customer-focused individuals who want to join our team as an Area Manager. In this role, you will a team of hourly workforce and will be responsible for engaging your team during their…
Added 1 hour ago
FT
Outside Sales Representative, Calgary Moraine
Fountain Tire
Calgary, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 1 hour ago
FT
Inside Sales Representative, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Great discounts for you and your family on tires, parts and mechanical services
Added 1 hour ago
FT
Assistant Manager, Calgary Crowfoot
Fountain Tire
Calgary, AB
- Other
Looking to accelerate your career? Fountain Tire Calgary Crowfoot is looking for a highly motivated leader to join the team as an Assistant Manager!
Added 1 hour ago
FT
Inside Sales Representative, Val Caron
Fountain Tire
Sudbury, ON · Val Caron, ON
- Other
Great discounts for you and your family on tires, parts, and mechanical services
Added 1 hour ago
FT
Service Manager, Edson
Fountain Tire
Edson, AB
- Other
Fountain Tire Edson is searching for a friendly, knowledgeable, and experienced Service Manager to manage the operations of the service department to drive productivity, quality assurance…
Added 1 hour ago
FT
Automotive Service Advisor
Fountain Tire
Thunder Bay, ON
- Other
Employee discounts on tires, parts, and mechanical services
Added 1 hour ago
FT
General Labourer, St. Albert
Fountain Tire
St. Albert, AB
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 1 hour ago
FT
Automotive Tire Technician
Fountain Tire
Leduc, AB
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 1 hour ago
FT
Automotive Tire Technician, Saskatoon (Millar Avenue)
Fountain Tire
Saskatoon, SK
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 1 hour ago
FT
Tire Technician, Kelowna
Fountain Tire
Kelowna, BC
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 1 hour ago
FT
Commercial Tire Technician, Lethbridge North
Fountain Tire
Lethbridge, AB
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 1 hour ago
FT
Automotive Tire Technician, Sudbury Barrydowne
Fountain Tire
Sudbury, ON
- Other
Discounts for you and your family on tires, parts, and services at all Fountain Tire locations
Added 1 hour ago
FT
Experienced Tire Technician (Ponoka)
Fountain Tire
Ponoka, AB
- Other
Save your money with our staff discounts on tires, parts, and mechanical services at all Fountain Tire locations
Added 1 hour ago
FT
Lot Attendant/Driver, Calgary (Crowfoot)
Fountain Tire
Calgary, AB
- Other
Great discounts for you and your family on tires, parts, and mechanical services

Toronto Hydro

Contract, Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Program delivery
Project coordination
Energy management
Stakeholder engagement
Analytical reporting
Data analysis
Performance reporting
Business planning
KPI tracking
Communication skills
Microsoft Office
Excel
PowerPoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Account Management
Energy Conservation
Electrification
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Power BI
Tableau
Alteryx
SQL
Business Planning
KPI Tracking
Forecasting
Industry Trends
Customer Insights
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Management Principles
Program Attainment
Customer Profiles

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