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Added 3 mins ago
UO
Senior Occupational Therapist, Student Health and Wellness
University of Ottawa
Ottawa, ON · Minto Sports Complex
- Full-time
Reporting to the Associate Director, Student Mental Health Services, the Occupational Therapist (OT) delivers specialized clinical services to students and post-doctoral fellows…
Added 3 mins ago
MU
Research Associate
McGill University
Macdonald Eng. Bldg.
- Full-time
The Research Associate position will be working in the Ghoshal Lab in the Department of Civil Engineering and involves research on characterization of nanomaterials and their translocation…
Added 19 mins ago
A
Labeling Strategy Associate Director
AstraZeneca
Mississauga, ON · Canada - Mississauga
- Full-time
The Labelling Strategy Associate Director provides regulatory labelling expertise, typically for more complex drug projects, to the Global Regulatory Submission Team (GRST)/Global…
Added 19 mins ago
J
Associate, Brokerage
JLL
Montreal, QC · CAN-CORP Montreal-Montreal
- Full-time
Added 19 mins ago
ST
Associate, Fund Accounting
SS&C Technologies
Mississauga, ON · Toronto, ON
- Full-time
P&L review, variance analysis and research utilizing various sources and systems.
Added 19 mins ago
B
Greenhouse Summer Associate
BASF
Saskatoon, SK
- Temporary
Greenhouse Summer Associate to join our Agricultural Solutions team in Saskatoon, SK.
Added 34 mins ago
K
Senior Medical Writer - Medical Communications
Klick
Toronto, ON
- Full-time
Experience mentoring associate or junior medical writers on scientific content quality and project execution.
Added 49 mins ago
CO
Associate, Strategy Analyst - New Grad 2027
Capital One
Toronto, ON
- Full-time
161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,Associate, Strategy Analyst - New Grad 2027
Added 49 mins ago
UO
Research Associate
University of British Columbia
Vancouver, BC · UBCV | Life Sciences Centre (LSC)
- Full-time
The Department of Biochemistry & Molecular Biology at the University of British Columbia will be hiring a Research Associate at 100% FTE to join the laboratory of Dr. Pieter Cullis. The…
Added 49 mins ago
MU
Grants & Agreements Officer
McGill University
Victoria, BC · James Admin. Bldg.
- Full-time
Under the direction of the Associate Director, Grants and Agreements, the Grants and Agreements Officer is responsible for the management and execution of large competitions and high-volume…
Added 49 mins ago
MU
Research Assistant 1
McGill University
Montreal, QC · Duff Medical Bldg.
- Part-time
The Research Assistant will contribute to a CFI-funded project (JawFuseNet) that integrates electromyography (EMG), near-infrared spectroscopy (NIRS), motion capture (MOCAP), ultrasound…
Added 49 mins ago
WS
Lab Technician II - Grills
Wolf Steel Ltd
Barrie, ON
- Full-time
Added 49 mins ago
TU
Manager, Strategic Initiatives
The University of British Columbia
Kelowna, BC
- $7,158.42 to $10,292.25 CAD / month
- Full-time
At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and…
Added 49 mins ago
SI
Service Ontario - Customer Support Specialist (Part Time)
Staples Inc.
Tillsonburg, ON
- Part-time
Proficiency with software such as Microsoft Office, database programs and the Internet to access and retrieve information, to prepare correspondence and reports and to conduct research.
Added 49 mins ago
CG
Investment Banking Analyst
Canaccord Genuity Group Inc.
Toronto, ON
- Full-time
Our Canadian operation is currently looking for an Analyst or Associate to join our Diversified Investment Banking group in Toronto. Analysts in this group are generalists, gaining…
Added 49 mins ago
R
Revenue Management Associate
RevWhisper
Hamilton, ON
- $52,000 to $70,000 CAD / year
- Full-time
Use internal analytics, AI, and MCP-connected tools to analyze data and support decisions; own the research, recommendations, and execution.
Added 1 hour ago
Contract, Customer Energy Management Associate
Toronto Hydro
Toronto, ON
The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management…
Added 1 hour ago
Donor Centre Associate - Blood Collection
Canadian Blood Services
Vancouver, BC
Canadian Blood Services is looking for a Temporary part-time Donor Centre Associate - Blood Collection to join our dynamic Collections team in our BC-Vancouver-Oak St donor centre and…
Added 1 hour ago
Donor Centre Associate - Blood Collection TFT
Canadian Blood Services
Vancouver, BC
Canadian Blood Services is looking for a Temporary full-time Donor Centre Associate - Blood Collection to join our dynamic Collections team in our BC-Vancouver-Oak St donor centre and…
Added 1 hour ago
K
Senior Medical Writer - Medical Communications
Klick
Toronto, ON
- Full-time
Experience mentoring associate or junior medical writers on scientific content quality and project execution.
Added 1 hour ago
BV
Transfer Credit Project Specialist
Bow Valley College
Calgary, AB
- Full-time
…annually by 2036. Proudly recognized as one of Canada’s Top 50 Research Colleges, we combine innovative learning with hands-on experience. Home to Alberta’s only major e-sports arena and a…
Added 1 hour ago
VG
Senior Product Marketing Manager
Veralto Global
Vancouver, BC · London, ON
- $125,000 to $150,000 CAD / year
- Full-time
…posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education,…
Added 1 hour ago
NA
Chair - Business Administration, Accounting (Temporary)
Northern Alberta Institute of Technology
St. Catharines, ON · Main Campus
- Full-time
…program promotional efforts, and works collaboratively with the Associate Dean to identify opportunities for revenue generation. Committed to academic excellence, the Chair is also…
Added 1 hour ago
BB
Family Law Associate (3-5 Years) | Beaton Burke Young | Toronto (Hybrid)
Beaton Burke Young LLP
Toronto, ON
- Full-time
We are looking for an associate with 3 to 5 years of family law experience to join our growing team. This role suits a lawyer who is ready for meaningful responsibility on their own files.…
Added 1 hour ago
SR
Research Associate
Structure Research
Toronto, ON
- Full-time
Structure Research has an entry level position open for someone looking to get their career off the ground and most importantly, is willing to work hard, learn and think critically. Data…

Toronto Hydro

Contract, Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Program delivery
Project coordination
Energy management
Stakeholder engagement
Analytical reporting
Data analysis
Performance reporting
Business planning
KPI tracking
Communication skills
Microsoft Office
Excel
PowerPoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Account Management
Energy Conservation
Electrification
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Power BI
Tableau
Alteryx
SQL
Business Planning
KPI Tracking
Forecasting
Industry Trends
Customer Insights
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Management Principles
Program Attainment
Customer Profiles

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