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Added 14 mins ago
T
Senior Full Stack Engineer, People Products
Thumbtack
Remote, Canada
- Full-time
- Remote
Added 14 mins ago
RB
Director, Enterprise Performance Management
Royal Bank of Canada
Toronto, ON
- Full-time
Join RBC's Enterprise Performance Management team to provide strategic financial advice to senior leadership, including the CFO, Group Executives, and Board of Directors. You'll deliver…
Added 27 mins ago
DS
Professor/Associate Professor in Business Analytics
Data Science Jobs UK
Southampton, ON
- Contract
Southampton Malaysia Business School is seeking to appoint aProfessor/Associate Professor in Business Analytics to contribute to the development of its academic programmes, research…
Added 28 mins ago
TB
Manager, Fulfillment (TBS)
The Beer Store
Bolton, ON
- Full-time
We are currently searching for a Manager, Fulfillment (TBS), reporting to the Senior Manager, Supply Chain Planning. This vacancy is a full-time, permanent opportunity. The Manager,…
Added 28 mins ago
MI
Inventory Manager
Metro Inc.
Toronto, ON · Etobicoke, ON
- Full-time
Provides results to and receives direction from Grocery Replenishment Specialist, Senior Inventory Manager and Director. Communicates verbally and through correspondence on a regular basis…
Added 28 mins ago
AE
Senior Demand Forecast Analyst - NAM
Arc'teryx Equipment
North Vancouver, BC
- Full-time
As a Senior Demand Forecast Analyst – NAM, you will sit at the intersection of data science and commercial planning, building and improving the statistical forecasting models that underpin…
Added 28 mins ago
SC
HRBP / HR Manager – People and Performance
SYSTRA Canada
Toronto, ON
- Full-time
Experience supporting senior leaders in complex, project-based, engineering, construction, or infrastructure environments an asset.
Added 28 mins ago
BC
Director, Head of Equity Derivatives Risk Engineering
BMO Capital Markets
Toronto, ON
- Full-time
Desk engagement - Act as the senior engineering point of contact for traders and risk managers, translating desk pressure into a prioritized, defensible roadmap.
Added 28 mins ago
UO
Research Associate, Faculty of Social Work
University of Calgary
Calgary, AB
- Full-time
Added 28 mins ago
UO
Communications Specialist, Office of the VP (Finance and Services) and CFO
University of Calgary
Calgary, AB
- Full-time
Reporting to the Senior Manager, Operations, the position is responsible for developing and implementing communications and marketing strategies that promote portfolio priorities, projects,…
Added 28 mins ago
BP
Model Validator, Compliance
BNP Paribas
Montreal, QC
- Full-time
Prepare and present clear written reports to senior management to communicate risk assessments and concerns effectively.
Added 28 mins ago
W
Senior Manager, Pricing
Walmart
Mississauga, ON
- Full-time
The Senior Manager, Pricing collaborates closely with category managers and directors to support promotional and event pricing decisions, including the planning and execution of weekly…
Added 43 mins ago
R
Senior Manager – Disclosure Transformation & Controls
RBC
Toronto, ON
- Full-time
The Senior Manager of Document and Disclosures Strategy & Control Development leads the design, implementation, and governance of PBI's document management and disclosure control framework.…
Added 43 mins ago
R
Risk Analyst, Third Party Disaster Readiness
RBC
Toronto, ON
- Full-time
Identify and escalate material risks, unresponsiveness, delayed service level agreements (SLAs), and critical deficiencies to senior leadership for timely action.
Added 43 mins ago
A
Senior Demand Forecast Analyst - NAM
ARC'TERYX
North Vancouver, BC
- Full-time
As a Senior Demand Forecast Analyst – NAM, you will sit at the intersection of data science and commercial planning, building and improving the statistical forecasting models that underpin…
Added 43 mins ago
OT
Senior Software Developer
Ontario Teachers' Pension Plan
Toronto, ON
- Full-time
The Senior Software Developer is responsible for the design, development, and maintenance of applications that provide services and solutions to business partners, and contributes business…
Added 43 mins ago
T
HR Specialist, Total Rewards - HR M&A Advisor
TD
Toronto, ON
- Full-time
As a valued member of the Compensation team supporting Human Resources, the HR M&A Advisor will report to the Senior Manager, Mergers and Acquisitions, Compensation Advisory. This role will…
Added 43 mins ago
T
Senior Manager, Enterprise Stress Testing Reporting
TD
Toronto, ON
- Full-time
2. Lead the Development of Senior Executive and Board Reporting
Added 43 mins ago
C
Application Development Technology Lead Analyst
Citi
Mississauga, ON
- Full-time
The Applications Development Technology Lead Analyst is a senior level position responsible for establishing and implementing new or revised application systems and programs in coordination…
Added 43 mins ago
C
Senior Data Engineer
CIBC
Toronto, ON
- Full-time
As a Senior Data Engineer, you'll provide technical leadership for the design and delivery of data products on CIBC's modern data platforms. You'll work closely with business partners and…
Added 58 mins ago
R
Senior Data & IT Project Manager
Raise
Calgary, AB
- Full-time
Raise is currently hiring a Senior Data & IT Project Manager on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an…
Added 58 mins ago
R
Managing Director
Raise
Calgary, AB
- $175,000 to $200,000 CAD / year
- Full-time
…enterprise organizations leverage Generative AI, Agentic AI, data analytics, and intelligent automation to solve complex business challenges and drive measurable…
Added 58 mins ago
B
Manager, Risk & Insurance
Brookfield
Toronto, ON
- Full-time
…Brookfield portfolio companies / subsidiaries and Brookfield senior…
Added 58 mins ago
D
Senior Carbon Specialist
Deloitte
Toronto, ON
- Full-time
As the Senior Carbon Specialist, you will help translate Deloitte Canada’s net-zero ambition into practical, measurable action. You will combine technical carbon expertise, financial and…
Added 58 mins ago
BP
Senior Information Systems Analyst (Enterprise Applications)
Bruce Power
Bruce Power
- Full-time
The Senior Information Systems Analyst will support the Enterprise Applications Section with a focus on Enterprise Resource Planning (ERP) and Computational Analysis solutions and offer IT…

Toronto Hydro

Contract, Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Program delivery
Project coordination
Energy management
Stakeholder engagement
Analytical reporting
Data analysis
Performance reporting
Business planning
KPI tracking
Communication skills
Microsoft Office
Excel
PowerPoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Account Management
Energy Conservation
Electrification
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Power BI
Tableau
Alteryx
SQL
Business Planning
KPI Tracking
Forecasting
Industry Trends
Customer Insights
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Management Principles
Program Attainment
Customer Profiles

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