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Added 27 mins ago
AW
Sr. Enterprise Sales Manager, Financial Services (Banking, Wealth management, Payments, Insurance)
Amazon Web Services (AWS)
Toronto, ON
- Full-time
10+ years of technology-related sales, business development, or sales engineering/consulting experience
Added 27 mins ago
QW
Manager, PMO & Strategic Initiatives
Q Wealth Partners
Toronto, ON
- Full-time
You'll report to the Director, Operational Effectiveness & Communications, and work closely with the COO, senior leaders and teams across Marketing, Engineering, Core Admin and Client…
Added 27 mins ago
FC
Senior Design Manager
FCC Construcción
Toronto, ON
- Full-time
…citizen services groups. With more than a century of history, our business portfolio is highly diversified. FCC’s core businesses are construction, environmental services, end-to-end water…
Added 27 mins ago
BT
Manager
Baker Tilly Canada
Moncton, NB · Greater Moncton, NB
- Full-time
Work closely with the partners and other senior staff on business processes and compliance of accounting standards and tax laws
Added 27 mins ago
TU
Director, Space Planning & Facilities Management
The University of British Columbia
Vancouver, BC
- $12,056.75 to $18,813.42 CAD / month
- Full-time
…responsible for the overall strategic leadership of the planning, development, management and utilization of Faculty of Medicine Academic…
Added 27 mins ago
DC
Team Leader, Deployed Operations
Defence Construction Canada
Ottawa, ON
- Full-time
Collaborate with deployed individuals’ team leader and site manager (from their substantive position) to carry out all business management tasks (e.g. time entry, expense claims,…
Added 27 mins ago
D
Senior Manager, Business Tax - Toronto
Deloitte
Toronto, ON
- Full-time
…people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and…
Added 27 mins ago
S
Manager, Customer Experience
Sysco
Calgary, AB · Sysco Calgary
- Full-time
The Customer Experience Manager at Sysco is a highly strategic and influential role, providing expert-level analytical leadership and driving significant impact on the company's customer…
Added 41 mins ago
NM
Superintendent Technical Services, Red Chris Block Cave
Newmont Mining Corporation
Dease Lake 9, BC
- Full-time
…at Red Chris as the underground operation advances through development, construction, commissioning and production…
Added 57 mins ago
MC
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
Merck Canada
Kirkland, QC
- Full-time
The principal functions of the Manager, Health Economics & Outcomes Research are:
Added 57 mins ago
WM
Coordinator, Production & Content Media Operation
Warner Music Canada
Toronto, ON · Greater Toronto Area, Canada
- Full-time
Reports To: Senior Manager Production & Content Media
Added 57 mins ago
TH
Product Manager II, Advanced Analytics, Tim Hortons, Canada
Tim Hortons
Toronto, ON
- Full-time
We’re expanding our Digital Analytics capabilities and are looking for a Product Manager, Advanced Analytics to join our Tim Hortons team in Toronto. This role will focus on coordinating…
Added 1 hour ago
H
Civil Engineer
HDR
Richmond Hill, ON · Toronto, ON
- Full-time
…exceeding client expectations. This position will be mentored by senior engineers, project managers and business leadership to help the candidate better understand industry best practices,…
Added 2 hours ago
B
VP, Paid Media
Buyerlink
Victoria, BC
- Full-time
…and native advertising for our Home Services and Automotive business. This role will define the vision, lead and develop a high-performing team, set strategy, build and optimize campaigns,…
Added 2 hours ago
RB
Senior Financial Specialist
Royal Bank of Canada
Kamloops, BC · Vancouver, BC
- Full-time
…contribute to an exceptional client experience by providing superior business, financial and credit advice. Your contribution to the Client’s Relationship Team, and strategic partner to the…
Added 2 hours ago
M
Spécialiste principal, Économie de la santé et étude des résultats thérapeutiques / Senior Specialist, Health Economics Outcomes Research
Merck
Kirkland, QC
- Full-time
The principal functions of the Manager, Health Economics & Outcomes Research are:
Added 2 hours ago
D
Supply Chain Manager
dnata
Richmond, BC
- $75,000 to $100,000 CAD / year
- Full-time
The Supply Chain Manager is responsible for overseeing the end-to-end supply chain function for dnata Catering Canada, ensuring the timely planninprocurement, storage, and availability of…
Added 3 hours ago
KD
Premier·ère comptable | Senior Accountant
Keurig Dr Pepper
Montreal, QC
- Full-time
Reporting to the Accounting Manager-Canada, the Senior Accountant will primarily support the Canadian operations and the global derivatives portfolio of KDP. Requires a problem-solving…
Added 3 hours ago
A
Analyst, Investment Research and Solutions
ATB
Toronto, ON · Edmonton, AB · Calgary, AB
- Full-time
This role works in close partnership with the Senior Manager, Investment Research and Solutions, taking day-to-day functional direction to ensure operational execution and research…
Added 3 hours ago
T
Associate Vice President, Small Business Banking, Data and Analytics, Insights & Artificial Intelligence
TD
Toronto, ON
- Full-time
…opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been…
Added 3 hours ago
B
Senior Technical Specialist
BMO
Toronto, ON · SCC
- Full-time
The Senior Technical Specialist will provide technical leadership and subject-matter expertise for Commercial Credit Risk applications, with a primary focus Commercial lending. The role…
Added 3 hours ago
V
Senior Analyst, Sales Reporting
Vale
Canada
- Full-time
We are seeking a Senior Analyst, Commercial Reporting – Copper & PGMs to join the Commercial team for a permanent opportunity based in Toronto, Ontario. This role reports to the Commercial…
Added 3 hours ago
SO
Senior Software Engineer, Dentrix Ascend
Software of Excellence
Surrey, BC
- Full-time
Our Dentrix Ascend engineering team contributes to the development of Dentrix Ascend, our cloud-based practice management platform used by dental practices across the United States.…
Added 3 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 3 hours ago
TM
Finance Manager, (Zone Learning)
Toronto Metropolitan University
Toronto, ON
- Temporary
Reporting directly to the Associate Vice-President, Zone Learning and Strategic Initiatives (AVP, ZLSI), the Finance Manager, ZLSI provides strategic financial leadership, expert guidance,…

Toronto Hydro

Contract, Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Program delivery
Project coordination
Energy management
Stakeholder engagement
Analytical reporting
Data analysis
Performance reporting
Business planning
KPI tracking
Communication skills
Microsoft Office
Excel
PowerPoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Account Management
Energy Conservation
Electrification
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Power BI
Tableau
Alteryx
SQL
Business Planning
KPI Tracking
Forecasting
Industry Trends
Customer Insights
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Management Principles
Program Attainment
Customer Profiles

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