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Added 2 mins ago
G
Cleaner - Full Time
Guckenheimer
Richmond, BC
- $20.48 to $21.79 CAD / hour
- Full-time
Support shift lead in completing punch-list items
Added 3 mins ago
MI
AI Orchestrator Student
Mawer Investment Management
Calgary, AB
- Full-time
…using the internal AI platform we've built. We want a curious systems thinker who can understand how investment work gets done, map workflows end to end, identify where AI can add value and…
Added 3 mins ago
DO
Portfolio Liaison, LFP
Doctors of BC
Vancouver, BC · BC
- Full-time
…the highest standard of health care, while achieving maximum professional satisfaction and fair economic…
Added 3 mins ago
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Senior Full Stack Engineer, People Products
Thumbtack
Remote, Canada
- Full-time
- Remote
…programs - and how the People team operates. Employees get support tailored to their circumstances, managers bring relevant evidence into feedback and team decisions, and People specialists…
Added 3 mins ago
VC
Transition Services Coordinator (Registered Nurse) - Nursing
Vancouver Coastal Health
Vancouver, BC
- $49.2 to $63.47 CAD / hour
- Temporary
…Midwives (BCCNM) Nursing Professionals (BCCNP) standards of professional practice and Code of Ethics for registered nurses or registered psychiatric nurses, and the established vision and…
Added 3 mins ago
SC
Cook
Sodexo Canada Ltd
Toronto, ON
- $20 to $23 CAD / hour
- Full-time
Support a positive, inclusive team environment through professional communication and mutual respect
Added 3 mins ago
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Architectural Project Coordinator
AECOM
Ottawa, ON
- $65,000 to $85,000 CAD / year
- Full-time
AECOM is seeking a Project Coordinator to support our Buildings + Places team in a newly created position based in Ottawa, ON.
Added 3 mins ago
M
Underwriting Assistant (Fixed-Term, 12 Months))
Marsh
Ottawa, ON
- Temporary
- Other
We are seeking a talented individual to join our Underwriting Support team at Victor for a 1-year fixed term position. This is a hybrid role that has a requirement of working at least three…
Added 3 mins ago
A
Game Security Analyst - Ricochet Anti-Cheat (Call of Duty)
Activision
Vancouver, BC
- Other
…to the detection, validation, and enforcement processes that support fair play at…
Added 3 mins ago
JH
Junior Forensic Engineering Specialist
J.S. Held LLC
Oakville, ON
- Full-time
Perform in-depth research on specific topics related to ongoing investigations, as directed by the lead engineer, to support case analysis.
Added 3 mins ago
AT
Technical Support Specialist
Arrow Transportation Systems Inc.
Vancouver, BC
- Full-time
We are looking for an Technical Support Specialist to join us and become part of the Arrow family. The Technical Support Specialist role is to ensure the organization’s users are supported…
Added 3 mins ago
BC
Senior Cost Control Specialist
Bantrel Co.
Calgary, AB
- Full-time
…Specialist will be responsible for providing hands-on cost control support and technical oversight across budgeting, forecasting, cost performance, change management, risk assessment, and…
Added 3 mins ago
TC
Senior Distribution Services Operations Trainer
TJX Companies
ON · Mississauga, Ontario
- $76,620 to $107,268 CAD / year
- Full-time
…influence employee development, drive operational excellence, and support a positive learning culture within a fast-paced distribution environment. You will partner closely with leaders and…
Added 16 mins ago
RM
Supervisor, Centralized Scheduling
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
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Added 16 mins ago
AS
Facilities Maintenance - Future Opportunity
ATCO Structures
Cookstown, ON
- Full-time
…include maintaining the mechanical, electrical and plumbing systems. responsible for general housekeeping at the…
Added 16 mins ago
VH
RPN - Hospital Partnership Program (Toronto Central)
VHA Home HealthCare
Toronto, ON
- Part-time
Support safe client care through the development of knowledge and skills in accordance with our principles of continuous quality improvement.
Added 16 mins ago
FH
Cardiac Sonographer - Chilliwack General Hospital
Fraser Health Authority
Chilliwack, BC
- $43.32 to $54.04 CAD / hour
- Part-time
We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional…
Added 16 mins ago
AE
Specialist, Asset Management (ORP)
Agnico Eagle Mines Limited
NU · Nunavut, Canada
- Full-time
Each year, multiple mobile equipment are purchased and decommissioned for our Nunavut Operations. You will aim to support our mobile asset fleets by ensuring the adequate Operation…
Added 16 mins ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Brossard, QC
- Contract
In this 12-month contract role, you will provide insightful financial analysis, reporting and advice to support strategic and operational decision-making. Working closely with finance,…
Added 16 mins ago
WI
Finance Business Partner (12-Month Contract)
WSP in Canada
Montreal, QC
- Contract
In this 12-month contract role, you will provide insightful financial analysis, reporting and advice to support strategic and operational decision-making. Working closely with finance,…
Added 16 mins ago
TS
Associate – Front Office Quant Engineer
TD Securities
Toronto, ON
- Full-time
…solutions that advance the firm's analytical capabilities and support business…
Added 16 mins ago
PH
Training Lead, BC Health Workday
Provincial Health Services Authority
Burnaby, BC
- Temporary
…new provincial platform will replace existing HR and payroll systems in the health organizations with a single, unified technical system that will standardize and modernize HR and payroll…
Added 16 mins ago
R
AI Solutions Lead, Enterprise Applications (T & I) (Telework/Hybrid)
Radio-Canada
Montreal, QC
- Full-time
…make stuff work. We make connections - between media content, systems, people, and places. We are the space in…
Added 16 mins ago
A
Global Head of Professional Services
Ashby
Canada
- Full-time
That's why I'm thrilled to be hiring our Global Head of Professional Services. This leader will shape the next chapter of our Professional Services organization, making it a competitive…
Added 16 mins ago
AE
Reliability Engineer
Agnico Eagle Mines Limited
Cochrane, ON
- Full-time
…also prioritize citizens of the Métis Nation of Ontario. To support this commitment, members from these Nations seeking employment opportunities at the Detour Lake Mine are encouraged to…

Toronto Hydro

Contract, Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 21, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Contract, Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Associate manages a portfolio of customer accounts to support the delivery of energy management programs and customer initiatives. They collaborate with cross-functional teams to identify opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Program delivery
Project coordination
Energy management
Stakeholder engagement
Analytical reporting
Data analysis
Performance reporting
Business planning
KPI tracking
Communication skills
Microsoft Office
Excel
PowerPoint
Power BI

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Account Management
Energy Conservation
Electrification
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
Performance Metrics
Power BI
Tableau
Alteryx
SQL
Business Planning
KPI Tracking
Forecasting
Industry Trends
Customer Insights
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Energy Management Principles
Program Attainment
Customer Profiles

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