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Added 13 mins ago
HH
Saint John Patient Care Attendant 2 (3025) PCN 9251599
Horizon Health Network
Saint John, NB
- Temporary
The Patient Care Attendant 2 (PCA 2) is an actively engaged member of the health care team who may support care delivery within an acute care environment or as part of a family health team,…
Added 14 mins ago
S
HP Indigo Machine Operator
SinaLite
Markham, ON
- Full-time
Package jobs, complete work orders, tickets, and delivery receipts as necessary and placed in their assigned areas.
Added 14 mins ago
KM
Customer Success Manager (Burnaby)
Konica Minolta Business Solutions (Canada) Ltd.
Burnaby, BC
- Full-time
Along with the Account Manager, act as a primary contact for customer stakeholders throughout the customer relationship
Added 14 mins ago
PT
Parts Counter Sales
Premier Truck Group
Mississauga, ON
- Full-time
Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition
Added 14 mins ago
AE
Branch Representative
Avenir Energy
Sydney Indian Reserve No. 28A, NS
- Full-time
Support the Branch Manager in ensuring smooth branch operations and addressing any logistical or operational challenges.
Added 14 mins ago
BG
Service Technician - Field
Brandt Group of Companies
Edmonton, AB
- Full-time
Operate within budgets and approvals established by the Service Manager.
Added 14 mins ago
CT
Manager, Analytics Engineering
Canadian Tire Corporation
Toronto, ON
- Full-time
We are seeking a hands-on, strategic Manager, Analytics Engineering to lead the modernization of enterprise data platforms from Hadoop to Microsoft Azure. A core mandate is to build…
Added 27 mins ago
TG
Cash Management Officer - Tax Intern
TMX Group
Toronto, ON
- $22 to $25 CAD / hour
- Full-time
This role reports to: Senior Manager, Cash Management
Added 27 mins ago
NH
REGISTERED NURSE (RN), EMERGENCY
Northern Health - BC
Dawson Creek, BC
- Full-time
…priorities of Northern Health, and under the general supervision of Manager or designate, this position practices in accordance with the standards of professional practice and code of…
Added 27 mins ago
A
AIR TRAFFIC MANAGEMENT PRODUCT SPECIALIST II
Adacel
Montreal, QC
- Full-time
Added 27 mins ago
CO
Supervisor, Roads
City of Markham
Markham, ON
- $109,744 to $143,867 CAD / year
- Full-time
Reporting to the Sr. Manager, Roads & Survey, you will be responsible for the coordination, supervision and administration of roads maintenance functions within an assigned geographic area…
Added 27 mins ago
BR
Senior Manager, Accounting
Brookfield Renewable
Gatineau, QC
- Full-time
Reporting directly to the Director, Accounting, the Senior Manager, Accounting will provide hands-on leadership to accounting teams and act as a critical bridge between strategy and…
Added 27 mins ago
BH
Registered Nurse – Inpatient Mental Health #558-26
Brightshores Health System
Owen Sound, ON
- Part-time
Reporting to the Manager, the Registered Nurse (RN) works collaboratively in an inter-disciplinary team to provide patient care patients with acute mental health, addictions, dementia and…
Added 27 mins ago
KG
Manager - Health and Safety Risk and Assurance
Kinross Gold Corporation
Toronto, ON
- Full-time
Experienced in planning, developing, organizing, and executing wide range of H&S programs with a proven record of accomplishment of delivery in mining or other high hazard industries.
Added 27 mins ago
DM
Construction Supervisor
Denison Mines Corp.
Athabasca, AB
- Full-time
Denison is seeking a Construction Supervisor to join our Wheeler River project team. Reporting to the Construction Manager, you will be responsible for day-to-day oversight of contractors…
Added 28 mins ago
Senior Relationship Manager
Scotiabank
Hamilton, ON
The Senior Relationship Manager, Commercial is an automotive industry specialist in Dealer Finance who focuses on the development of new business opportunities and the cross-sell, up-sell,…
Added 28 mins ago
AU
Route Sales Representative 4 10 Hourly
Alsco Uniforms
Montreal, QC
- Full-time
…excellent customer service. This position reports to the District…
Added 28 mins ago
FS
Manager, Public Relations and Marketing Communications – Americas
Four Seasons Hotels and Resorts
Toronto, ON · Four Seasons Corporate Headquarters Toronto
- Full-time
Four Seasons has an exciting opportunity for a Manager, Public Relations and Marketing Communications – Americas at our Head Office in Toronto. As an integral member of the regional…
Added 28 mins ago
Construction Supervisor
Denison Mines
SK · Athabasca Basin, Saskatchewan
Denison is seeking a Construction Supervisor to join our Wheeler River project team. Reporting to the Construction Manager, you will be responsible for day-to-day oversight of contractors…
Added 28 mins ago
A
Co-Op Student - Project Support (DA)
AltaLink
Calgary, AB
- Other
…project completion. This Co-Op position will report to the Manager, Project Support DA, and work closely with the project managers, functional teams, and management to ensure project…
Added 28 mins ago
SAP SuccessFactors Recruiting Lead - Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are seeking an experienced SAP SuccessFactors Recruiting Lead – Manager to join our HR Technology practice. This role is ideal for someone who combines strategic thinking with deep…
Added 28 mins ago
SAP SuccessFactors Employee Central Lead & Employee Central Time Lead - Manager
EY
Edmonton, AB · AB · Winnipeg, MB · Dieppe, NB · Saint John, NB · St. John's, NL · Halifax, NS · London, ON · Ottawa, ON · Toronto, ON · ON · Saskatoon, SK · Waterloo, ON · Calgary, AB
We are seeking a SAP SuccessFactors Employee Central Lead & Employee Central Time Lead – Manager to join our HR Technology practice. This role is for experienced professionals who can lead…
Added 28 mins ago
KT
Regional Account Manager
Kal Tire
Langley (District), BC · Langley, BC
- Full-time
Reporting to the Regional Sales Manager (RSM), the Regional Account Manager (RAM) is responsible to develop long-term relationships with a portfolio of customers, connecting with key…
Added 28 mins ago
Resource Governance Advisor
Government of Alberta
AB
The ESO branch is looking for two (2) Resource Governance Advisors. Reporting to the Manager, Project Standards and Controls, this position is responsible for leading the effective…
Added 28 mins ago
Physiotherapy Assistant - Neurology/Spinal Cord Injury - Rehabilitation & Supportive Care Services
Nova Scotia Health and IWK Health
Halifax, NS
Under the direction of the Program Manager and under the supervision of the registered Physiotherapist, the Physiotherapy Assistant, as an active member of the patient care team, works with…

Toronto Hydro

Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

Apply About employer

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

Apply About employer

More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support energy management programs, customer initiatives, and account management activities. They collaborate with cross-functional teams to identify energy opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Project coordination
Analytical reporting
Stakeholder engagement
Energy management
Data analysis
Business planning
KPI tracking
Forecasting
Communication
Problem-solving
Microsoft Office
Power BI
Tableau
SQL

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
KPI Tracking
Business Planning
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Electrification
Energy Conservation
Reporting
Visualization Tools

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