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Added 9 mins ago
FH
Licensed Practical Nurse, Full Scope
Fraser Health
BC · Tri-Cities / Coquitlam / Port Coquitlam / Port Moody, British Columbia
- Part-time
Under the direction of the Manager, Clinical Operations or designate and in collaboration as a member of a multidisciplinary team; performs assessments, plans, implements and evaluates…
Added 9 mins ago
P
Cage Manager (Cashier Services) / Gestionnaire de Cage (services de caissier)
Playground
Kahnawake 14 Réserve Indienne, QC
- $65,000 to $75,000 CAD / year
- Full-time
We are currently in search of an experienced and dynamic Cage Manager (cashier services) to oversee financial transactions within our gaming facility. This pivotal role involves managing…
Added 9 mins ago
SD
Merchandiser, Hourly Part Time Flexible Shifts
Shoppers Drug Mart
Winnipeg, MB
- Part-time
Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.
Added 10 mins ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
…execution, ensuring optimal outcomes. Collaborate with Sales and Operations senior leadership to generate momentum for new deals, ensuring successful conversion and delivery. Manage the…
Added 10 mins ago
A
Brand Advocate West
Acosta
BC · West Vancouver, BC
- Full-time
…excellence. The Brand Advocate reports directly to the National Field…
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Mining Potash Lead
HDR
Toronto, ON · Saskatoon, SK · Vancouver, BC
- Full-time
Identify opportunities to expand services across the asset life cycle including studies, projects, operations support, and optimization.
Added 24 mins ago
HM
Family Practitioner/General Practitioner
Health Match BC
Osoyoos, BC
- Full-time
…Hospital where patients will have access to excellent specialist…
Added 39 mins ago
CC
Banquet Server Part Time Seasonal at Assiniboine Park
Compass Canada
Winnipeg, MB
- Part-time
Reporting to the General Manager Banquets & Catering, the Banquet Server will work with the Food Services Team to deliver great service and quality products to ensure our guests have a…
Added 54 mins ago
Retail Experience Lead
Fire & Flower Inc.
Burlington, ON
The Retail Experience Lead is responsible for opening and closing duties, overseeing daily operations, and supervising staff during an assigned shift.
Added 54 mins ago
Health Care Aide (PWLCL)
Connecting Care (2000) Inc.
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At Connecting Care, we proudly embrace The Eden Alternative™ philosophy as a guiding force for every facet of community operations. This revolutionary approach to care prioritizes resident…
Added 54 mins ago
Senior Resource Manager
BIMM
Toronto, ON
Working closely with department leaders from Client Leadership, Operations, HR, Talent Team, and Finance, the Senior Resource Manager proactively identifies capacity constraints, staffing…
Added 54 mins ago
People Business Partner
Jack Morton Worldwide
Oakville, ON
We're looking for a People Business Partner to join us in Oakville, ON and support our North America operations as part of a global People team spanning seven countries. This isn't a…
Added 1 hour ago
LH
Assistant Front Office Manager - FT - Chelsea Hotel - Toronto
Langham Hospitality Group
Canada
- Full-time
…premier family destination, the hotel offers a full range of services including the cove, hive & workshop. The Chelsea Hotel, Toronto is an independent property as part of the Langham…
Added 1 hour ago
W
(CAN) Gérant du service à la clientèle
Walmart
Kirkland, QC
- Part-time
Working as a Customer Service Manager at Walmart Canada is a great opportunity to build strong leadership and operational skills in a fast paced retail environment. In this role, you lead…
Added 1 hour ago
W
pharmacy assistant
Walmart
Calgary, AB
- Part-time
7. Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 1 hour ago
AH
Warranty Manager
Airbus Helicopters
Fort Erie, ON
- Full-time
The Warranty Manager is responsible for overseeing and optimizing the end-to-end warranty and returns process. The primary function of this role is to manage and facilitate product returns…
Added 1 hour ago
SM
Medical Radiation Technologist (CT & X-Ray)
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- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 1 hour ago
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
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Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…spaces, advanced diagnostic technology, and innovative clinical services designed to meet the evolving needs of our growing…
Added 1 hour ago
WC
(CAN) Front End Checkout Team Associate
Walmart Canada
Calgary, AB
- Contract
Refers appropriate service and transactional items to a Customer Service Manager or Front End Team Lead.
Added 1 hour ago
WC
pharmacy assistant
Walmart Canada
Calgary, AB
- Full-time
Assisting with OTC Operations and ordering, stocking, cashier duties as assigned by OTC Manager and/or Pharmacist.
Added 1 hour ago
S
Client Care Coordinator, Reproductive Mental Health - BC Women’s Hospital & Health Centre
Sanya’k̓ula
Vancouver, BC
- Full-time
Reporting to the Program Manager or designate of the BC Women's Mental Health and Substance Use Program, the Client Care Coordinator provides clinical leadership and coordinates the…
Added 1 hour ago
RS
Integrated Health Nurse Manager
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- Full-time
Integrated Health Nurse Manager – Lead with Purpose
Added 1 hour ago
M
Senior Software Engineer - Credit Commercial Engineering
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Toronto Hydro

Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

Apply About employer

Applications open in a new tab.

Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support energy management programs, customer initiatives, and account management activities. They collaborate with cross-functional teams to identify energy opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Project coordination
Analytical reporting
Stakeholder engagement
Energy management
Data analysis
Business planning
KPI tracking
Forecasting
Communication
Problem-solving
Microsoft Office
Power BI
Tableau
SQL

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
KPI Tracking
Business Planning
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Electrification
Energy Conservation
Reporting
Visualization Tools

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