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Added 10 mins ago
NB
Senior Director, IT Delivery and Technology Platforms
National Bank of Canada
Montreal, QC
- Full-time
Required skills: Business Alignment, Cybersecurity, Detail-oriented, Diversity & Inclusion, Driving Results, Emotional Intelligence, Managerial Courage, Mobilization, Partner Development,…
Added 10 mins ago
M
AVP, AI
Manulife
Toronto, ON
- Full-time
Operating at the intersection of business strategy and AI engineering, the AVP partners with senior functional leaders to identify high-impact opportunities, shapes pragmatic delivery…
Added 26 mins ago
T
TikTok Commerce - Senior Category Manager
TikTok
Toronto, ON
- Full-time
- Partners acquisition and onboarding: identify potential partners, build onboarding solutions (including business model suggestions, creator affiliation, partners education) and set up…
Added 26 mins ago
BH
Product Support Specialist - Membee
Beacon Holdings
Remote, Canada
- Full-time
- Remote
This role is for someone sharp, earlier in their career, who wants to see how an AI-enabled SaaS business runs and wants a real hand in shaping it.
Added 26 mins ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…
Added 26 mins ago
KC
Senior Consultant, ESG Assurance Services
KPMG Canada
Toronto, ON
- Full-time
…challenges. Here, you can build momentum that reaches beyond our business, develop skills for the future, and take ownership of your career with support at every stage. Join a firm where…
Added 26 mins ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Experience partnering with senior business stakeholders
Added 26 mins ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 1 hour ago
AM
Director Digital Solutions & Business Growth
Arc Mercer
Barrie, ON
- Full-time
Empower Simcoe is searching for a bold, visionary Director Digital Solutions & Business Growth to drive our digital revolution! In this high-impact role, you will spearhead our innovation…
Added 1 hour ago
NB
Senior Analyst Custody Client Services
National Bank of Canada
Montreal, QC
- Full-time
A career as a Senior Custody Analyst within the Custody Operations team at National Bank Trust means acting as a primary point of contact for institutional clients and supporting their…
Added 1 hour ago
I
Partner Enablement Leader
Intuit
Toronto, ON
- Full-time
Communicate progress, results and trade-offs clearly to senior leaders.
Added 1 hour ago
M
CRM Project Manager
Monks
Toronto, ON
- Full-time
Resolve client escalations smoothly, pulling in inputs from internal senior team members when necessary.
Added 1 hour ago
C
Business Continuity Manager
CarePartners
Waterloo, ON
- Full-time
The Business Continuity Manager is responsible for developing, implementing, testing, and continuously improving the organization’s business continuity, emergency preparedness, and…
Added 2 hours ago
DC
Senior Environmental Engineer or Geoscientist
Dillon Consulting Limited
London, ON
- Full-time
Dillon’s Contaminant Assessment & Management discipline is looking for a Senior Environmental Engineer or Geoscientist to join our multidisciplinary team. You will have the opportunity to…
Added 2 hours ago
ML
Sr. Health & Safety Manager
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
Provide senior health and safety leadership across the network, championing a proactive, zero-injury culture and ensuring every site operates in full compliance with federal and provincial…
Added 3 hours ago
B
Global Relationship Manager- 3
BrightClaim
ON
- Full-time
…organizations, creating effective go-to-market strategies for business growth. Design creative and profitable commercial models that enhance Genpact’s value proposition and drive revenue…
Added 4 hours ago
People Business Partner
Jack Morton Worldwide
Oakville, ON
5+ years of progressive HR / People experience, with at least 3 years as a true business partner to senior leaders.
Added 4 hours ago
Director, Offensive Security
Varicent
Toronto, ON
Communicate security risks, trends, and recommendations to senior leadership.
Added 5 hours ago
M
Senior Software Engineer - Credit Commercial Engineering
Marqeta
Remote, Canada
- Full-time
- Remote
Marqeta is seeking a skilled Senior Software Engineer to contribute to the design and delivery of software solutions on our Credit Commercial Engineering Team. In this role, you will take…
Added 5 hours ago
ML
Senior Manager, HR Ops & Labour Relations
Maple Leaf Foods Inc
Mississauga, ON
- $122,000 to $172,000 CAD / year
- Part-time
As the Senior Manager, HR Ops & Labour Relations, you will lead HR Operations and Labour Relations support for sites with fewer than 200 employees. Reporting to Josh Torres, VP, Labour…
Added 5 hours ago
CO
Director, Health, Safety, & Organizational Resilience
City of Saint John
Saint John, NB
- Full-time
The Director will provide strategic advice to senior leadership on occupational health and safety, enterprise risk, regulatory compliance, emerging workplace risks, and organizational…
Added 5 hours ago
A
Account Manager, XM
Acosta
Toronto, ON
- Full-time
Work closely with other key account team partners to determine meaningful business metrics for the program and help to build reporting around it to drive the business;
Added 6 hours ago
HT
Financial Manager - PLM (Product Line Mgmt)
Husky Technologies
Bolton, ON
- Full-time
Experience partnering with senior business stakeholders
Added 6 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
Serve as the senior finance partner to service leadership, operations, commercial teams, and Customer Success leaders, providing insight and challenge on strategic priorities, business…
Added 6 hours ago
HT
Designer, Development (Electrical)
Husky Technologies
Bolton, ON
- Full-time
The Senior Designer, Development (Electrical) will be a key contributor to these product development teams, responsible for designing and delivering robust, safe and reliable electrical…

Toronto Hydro

Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support energy management programs, customer initiatives, and account management activities. They collaborate with cross-functional teams to identify energy opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Project coordination
Analytical reporting
Stakeholder engagement
Energy management
Data analysis
Business planning
KPI tracking
Forecasting
Communication
Problem-solving
Microsoft Office
Power BI
Tableau
SQL

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
KPI Tracking
Business Planning
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Electrification
Energy Conservation
Reporting
Visualization Tools

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