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Added 5 mins ago
F
Senior Machine Learning Engineer
Fusemachines
Remote, Canada
- Contract
- Remote
We’re hiring a Senior Machine Learning Engineer to architect, build, and deploy high-performance machine learning systems that power technology stack. You will work across the entire ML…
Added 20 mins ago
BA
Vice President, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
As a member of the Brookfield Infrastructure Finance and Operations team, you will report to the Senior Vice President, Finance and work alongside a strong team and collaborate with several…
Added 20 mins ago
BA
Director, Finance
Brookfield Asset Management
Toronto, ON · Brookfield Place
- Full-time
As a member of the Brookfield Infrastructure Finance and Operations team, you will report to the Senior Vice President, Finance and work alongside a strong team and collaborate with several…
Added 35 mins ago
Senior Consultant / Manager, Financial Advisory
Teneo
Toronto, ON
The Role – Senior Consultant / Manager, Toronto
Added 35 mins ago
Associate Director / Director, Financial Advisory
Teneo
Toronto, ON
Manage parts or all of the engagement, providing support to the Managing Director/ Director (or often directly to Senior Managing Director) in managing external stakeholders.
Added 35 mins ago
RB
Senior Software Developer, Workday Integrations & Extend
Royal Bank of Canada
Toronto, ON
- Full-time
As a Senior Software Developer, Workday Integrations & Extend, you will lead the technical design, development, and implementation of Workday solutions to meet complex HCM program…
Added 50 mins ago
SP
Facilities and Projects Coordinator (Full-Time)
Senior Persons Living Connected
Toronto, ON · Scarborough, ON
- Full-time
At Senior Persons Living Connected (SPLC), your work makes a real difference in our communities. Our mission is to understand the aspirations of seniors and respond with innovative support…
Added 50 mins ago
DW
Senior Structural Technologist
Design Works Engineering
Grande Prairie, AB
- Full-time
A senior role where your standards shape how the whole structural team draws.
Added 50 mins ago
DW
Senior Structural Technologist
Design Works Engineering
Edmonton, AB
- Full-time
A senior role where your standards shape how the whole structural team draws.
Added 50 mins ago
DW
Senior Structural Technologist
Design Works Engineering
Calgary, AB
- Full-time
A senior role where your standards shape how the whole structural team draws.
Added 50 mins ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
A senior role with room to grow into leadership as the structural team expands.
Added 50 mins ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Edmonton, AB
- Full-time
A senior role with room to grow into leadership as the structural team expands.
Added 50 mins ago
DW
Senior Structural Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
A senior role with room to grow into leadership as the structural team expands.
Added 50 mins ago
DW
Senior Mechanical Technologist
Design Works Engineering
Grande Prairie, AB
- Full-time
A senior role where your standards shape how the whole mechanical team draws.
Added 50 mins ago
DW
Senior Mechanical Technologist
Design Works Engineering
Edmonton, AB
- Full-time
A senior role where your standards shape how the whole mechanical team draws.
Added 50 mins ago
DW
Senior Mechanical Technologist
Design Works Engineering
Calgary, AB
- Full-time
A senior role where your standards shape how the whole mechanical team draws.
Added 50 mins ago
DW
Senior Mechanical Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
Grande Prairie is where Design Works started in 2014, and we're building out our mechanical team here - we want a senior engineer to help shape it. This is a technical leadership role:…
Added 50 mins ago
DW
Senior Mechanical Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
We're building out our mechanical team in Calgary, and we want a senior engineer to help shape it. This is a technical leadership role: you'll be the mechanical authority on your projects,…
Added 50 mins ago
DW
Intermediate Structural Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
A real path to senior roles in a firm that's still growing.
Added 50 mins ago
DW
Intermediate Structural Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
A real path to senior roles in a firm that's still growing.
Added 50 mins ago
DW
Intermediate Mechanical Engineer (P.Eng.)
Design Works Engineering
Grande Prairie, AB
- Full-time
A real path to senior roles in a firm that's still growing.
Added 50 mins ago
DW
Intermediate Mechanical Engineer (P.Eng.)
Design Works Engineering
Edmonton, AB
- Full-time
A real path to senior roles in a firm that's still growing.
Added 50 mins ago
DW
Intermediate Mechanical Engineer (P.Eng.)
Design Works Engineering
Calgary, AB
- Full-time
A real path to senior roles in a firm that's still growing.
Added 1 hour ago
Project Manager I
City of Vancouver
Vancouver, BC
The position reports to the Senior Project Manager and may manage a small team. Receives sponsor assignments from other Section Heads and Associate Director in Electrical Design and reports…
Added 1 hour ago
E
Oracle Integration Cloud (OIC) Developer
Elgebra
Canada
- Contract
Role: Senior Oracle Integration Cloud (OIC) Developer

Toronto Hydro

Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support energy management programs, customer initiatives, and account management activities. They collaborate with cross-functional teams to identify energy opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Project coordination
Analytical reporting
Stakeholder engagement
Energy management
Data analysis
Business planning
KPI tracking
Forecasting
Communication
Problem-solving
Microsoft Office
Power BI
Tableau
SQL

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
KPI Tracking
Business Planning
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Electrification
Energy Conservation
Reporting
Visualization Tools

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