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Added 10 mins ago
L
Recruiter
Litmus
Remote, Canada
- Full-time
- Remote
We’re a growth-stage software company helping manufacturers access, structure, and use real-time data from machines, systems, and sensors at the edge. Our platform sits at the intersection…
Added 10 mins ago
M
Senior Software Engineer (Hybrid / Montreal)
Motion
Montreal, QC
- Full-time
…TypeScript, Node.js, and Rust. You’ve designed and shipped real systems and care about their architecture. AI writes a lot of our code, so the job is engineering judgment, not…
Added 11 mins ago
TG
Sales Account Manager
Tri-Mach Group (TMG)
Elmira, ON
- $65,000 to $72,000 CAD / year
- Full-time
Background in mechanical engineering, industrial design or related technical field is an asset
Added 11 mins ago
ML
Sr. Automation Specialist - Contract
Maple Leaf Foods Inc
Winnipeg, MB
- Contract
Ensure equipment and systems comply with the Corporate Engineering controls standards (O Addendum series), and legislation standards are adhered to for new and upgraded equipment.
Added 11 mins ago
ML
Energy Management Specialist
Maple Leaf Foods Inc
Winnipeg, MB
- Full-time
A professional engineer, preferably in mechanical or electric discipline, with 3+ years of experience in energy engineering, energy management, energy-efficient design of industrial systems…
Added 11 mins ago
H
Senior Architect
Hays
Toronto, ON
- $80 to $90 CAD / hour
- Contract
Strong track record of collaborating with senior stakeholders and cross-functional engineering teams.
Added 11 mins ago
H
Cloud Architect
Hays
Toronto, ON
- Contract
The architect serves as a senior technical advisor to business and engineering teams, driving architecture decisions from discovery and PoC through production and operationalization.
Added 25 mins ago
C
Director, Project Deveopment (Quebec & Atlantic Canada)
Corix
Montreal, QC
- Other
At Corix, we design, build, and operate low-carbon district energy systems that heat and cool the places where people live, work, and learn. Headquartered in Vancouver, we deliver reliable,…
Added 25 mins ago
LC
Senior Product Analyst, People Technology & Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Bachelor’s degree in Computer Science, Information Systems, Business, Engineering, or a related discipline.
Added 25 mins ago
TF
Plant Manager – Bed-in-a-Box Manufacturing
Trevor Frances Recruitment
Ajax, ON · Aurora, ON · Markham, ON · Oshawa, ON · Toronto, ON · Vaughan, ON
- Full-time
Reporting to senior leadership, the Plant Manager will lead the bed-in-a-box operation, overseeing all aspects of production, staffing, and performance for this business unit. Our client is…
Added 26 mins ago
IC
Business Analyst
Infotek Consulting Inc.
Cambridge, ON · Greater Kitchener-Cambridge-Waterloo Metropolitan Area
- $41 to $62 CAD / hour
- Contract
…criteria, process flows, and actionable delivery requirements. The Senior BA will facilitate cross-functional workshops, support backlog refinement and sprint planning, manage requirements…
Added 26 mins ago
AS
Lead FinOps Analyst: Cloud, Network & Infrastructure
Apex Systems
Mississauga, ON
- $100 to $101 USD / hour
- Contract
…Infrastructure services. This high-visibility role will partner with engineering, platform, Finance/FP&A, vendor, and business stakeholders to improve cost transparency, data accuracy,…
Added 26 mins ago
BR
Senior Software Developer – Java
BITS Recruiting
Toronto, ON
- $95 to $96 CAD / hour
- Contract
Experience with systems re-engineering, workflow optimization, and automation.
Added 26 mins ago
PA
Senior Architectural Technologist / Licensed Architect
Paradigm Architecture + Design
Toronto, ON
- Full-time
Are you an experienced Senior Architectural Technologist or Licensed Architect looking for greater autonomy, meaningful project responsibility, and opportunities to advance your career?
Added 26 mins ago
AS
Senior Technical Business Analyst – CABL Initiative
Apex Systems
Montreal, QC
- $70 to $71 USD / hour
- Contract
McKesson Canada is seeking a Senior Business Analyst to support the CABL initiative, partnering with business stakeholders, MBA subject matter experts, and data engineering teams. This role…
Added 26 mins ago
AI
Ping Identity / ForgeRock Engineer
Apptoza Inc.
Montreal, QC
- Full-time
We are hiring for a Senior Identity and Reliability Engineering Specialist with responsibility for Identity lifecycle management and directory services. This includes products managing…
Added 26 mins ago
AE
Warehouse Automation Processes Co-Op
Arc'teryx Equipment
New Westminster, BC
- $44,700 to $55,100 CAD / year
- Internship
Collecting and analyzing data across multiple systems resources to drive continuous improvement initiatives.
Added 26 mins ago
ML
Senior Analyst Identity and Access Management
Maple Leaf Foods Inc
Mississauga, ON
- $77,000 to $112,000 CAD / year
- Part-time
As the Senior Analyst Identity and Access Management, you will report to the IAM Manager and play a key role in maturing Maple Leaf Foods’ identity, privileged access management, and Zero…
Added 40 mins ago
V
Project Manager (Engineering Applications)
VueReal
Waterloo, ON
- Full-time
…technology is pivotal for the evolution of next-generation systems across diverse sectors, including consumer electronics, automotive, industrial, healthcare, and security. We are committed…
Added 40 mins ago
BC
Directeur(trice) Préconstruction, Résidentiel | Pre Construction Director, Residential
Broccolini Construction Inc.
Montreal, QC
- Full-time
Added 40 mins ago
R
Field Service Technician - Laval, QC
Rivian
Laval, QC
- Full-time
Identify areas of improvement and provide feedback to senior technicians or leadership.
Added 40 mins ago
A
Talent Management Consultant
Accenture
Calgary, AB
- Full-time
…in spades, along with a strong desire to work in a digital systems…
Added 40 mins ago
K
Senior Mechanical Engineer - Rotating Equipment
Kent
Calgary, AB
- Full-time
Kent is looking for a Senior Mechanical Engineer – Rotating to join our engineering team in our Sarnia, Ontario, Calgary, or Edmonton, Alberta office. The successful candidate will provide…
Added 40 mins ago
Senior Software Engineer, Agentic AI Products
Leo Berwick
Toronto, ON
We are hiring a Toronto-based Senior Software Engineer to join our founding in-house engineering team and build products from the ground up. This is a hands-on, individual contributor role…
Added 55 mins ago
Civil Engineer-in-Training, Municipal Engineering
WSP
AB · Edmonton, AB
Knowledge of municipal engineering design principles including grading, stormwater management, water distribution, and sanitary systems.

Toronto Hydro

Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support energy management programs, customer initiatives, and account management activities. They collaborate with cross-functional teams to identify energy opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Project coordination
Analytical reporting
Stakeholder engagement
Energy management
Data analysis
Business planning
KPI tracking
Forecasting
Communication
Problem-solving
Microsoft Office
Power BI
Tableau
SQL

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
KPI Tracking
Business Planning
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Electrification
Energy Conservation
Reporting
Visualization Tools

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