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Added 48 mins ago
CC
Public Service Authority - Executive Director
Carroll County, Virginia
ON · Regional Municipality of York, ON
- Full-time
Comprehensive knowledge of water and wastewater operations, public utility administration, public finance, capital improvement planning, project management, personnel management and…
Added 2 hours ago
SA
Restaurant Utility / Dishwasher
SSP America
Mississauga, ON
- Full-time
SSP Canada operates several restaurants throughout Toronto Pearson International Airport. Our Utility positions at SSP Canada have the very important role of keeping our restaurants and…
Added 3 hours ago
WI
Senior Project Engineer
WSP in Canada
Calgary, AB
- Full-time
Strong understanding of compressor station design and operation, including compressor packages and associated process, mechanical, piping, utility, control, and safety systems.
Added 3 hours ago
WI
Senior Project Engineer
WSP in Canada
Terrace, BC
- Full-time
Strong understanding of compressor station design and operation, including compressor packages and associated process, mechanical, piping, utility, control, and safety systems.
Added 3 hours ago
WI
Senior Project Engineer
WSP in Canada
Terrace, BC
- Full-time
Strong understanding of compressor station design and operation, including compressor packages and associated process, mechanical, piping, utility, control, and safety systems.
Added 3 hours ago
AT
Lead Data Analyst
Altis Technology
Ottawa, ON · Greater Ottawa Metropolitan Area
- Contract
You'll collaborate with utility representatives, industry committees, and internal teams to deliver high-quality reporting, improve data programs, and support informed decision-making…
Added 3 hours ago
CO
DOWNTOWN REVITALIZATION INSPECTOR
City of Brampton
Brampton, ON
- Full-time
Conducts on-site and other project related meetings with contractors, consultants, utility companies etc. to co-ordinate work, resolve problems, etc.
Added 4 hours ago
SH
Energy Management Coordinator
Shared Health-Soins Communs
Winnipeg, MB
- Full-time
…responsible for leading and coordinating implementation of energy and utility conservation projects and standards. The incumbent will do this by identifying, investigating, and implementing…
Added 4 hours ago
Asset Investment Analyst
Toronto Hydro
Toronto, ON
…soundness, reliability, safety and cost effectiveness of the utility and its Electrical Distribution Power System. The Asset Investment Analyst is responsible for data management, data…
Added 4 hours ago
Customer Energy Management Associate
Toronto Hydro
Toronto, ON
…delivery, project coordination, energy management, sustainability, utility operations, or a related…
Added 4 hours ago
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Toronto Hydro
Toronto, ON
Knowledge of electricity distribution engineering, construction, safety rules, utility regulations.
Added 4 hours ago
Contract, Climate Action Associate
Toronto Hydro
Toronto, ON
…delivery, project coordination, energy management, sustainability, utility operations, or a related…
Added 4 hours ago
Energy Management Coordinator
Winnipeg Regional Health Authority
Winnipeg, MB
…responsible for leading and coordinating implementation of energy and utility conservation projects and standards. The incumbent will do this by identifying, investigating, and implementing…
Added 5 hours ago
A
Electrical Engineer
Actalent
Toronto, ON
- $52 to $72 CAD / hour
- Full-time
Join a leading consulting engineering firm specializing in renewable energy and utility infrastructure projects, including Battery Energy Storage Systems (BESS), wind, solar, and…
Added 5 hours ago
BH
Property Representative 2 (Interconnections and Site C)
BC Hydro
Vancouver, BC
- Full-time
Manages BC Hydro’s utility corridor property interests, reservoir lands, fee owned lands and other interests; negotiates agreements; performs site inspections; reviews development and…
Added 5 hours ago
IE
Project Coordinator
Inferno Energy
AB · Greater Edmonton Metropolitan Area
- Full-time
We're looking for someone to keep our commercial solar and electrical projects moving. You'll own the permits, utility interconnection applications, submittals, and schedules that take a…
Added 5 hours ago
K
Facilities Maintainer/Maintenance Technician
Kinectrics
Tiverton, NS
- Full-time
…providing life cycle management services in the energy and utility sector. We develop innovative solutions for the global electricity and medical industries, helping empower a sustainable…
Added 6 hours ago
EB
Operations Manager
Electra Battery Materials Corporation
Temiskaming Shores, ON
- Full-time
Manage departmental operating budgets and control labour, utility, and operating costs;
Added 6 hours ago
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Lead Electrical Engineer (P.Eng)– MV/HV
LeadingEdge HR Solutions
Halifax, NS
- Full-time
Provide technical guidance on utility interconnection, electrical balance of plant, grounding, and protection philosophies.
Added 6 hours ago
S
Front Store - Clerk Front Store
Sobeys
Lower Sackville, NS
- Full-time
Process utility payments, rentals, and transactions
Added 6 hours ago
WI
Lead Mechanical Engineer, Mission Critical Buildings
WSP in Canada
Calgary, AB
- Full-time
Working knowledge of critical electrical infrastructure, including utility services, standby generation, UPS systems, power distribution, and redundancy concepts.
Added 6 hours ago
WI
Lead Mechanical Engineer, Mission Critical Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
Working knowledge of critical electrical infrastructure, including utility services, standby generation, UPS systems, power distribution, and redundancy concepts.
Added 6 hours ago
WI
Lead Electrical Engineer, Mission Critical Buildings
WSP in Canada
AB · Edmonton, AB
- Full-time
Guide the integration of utility services, medium- and low-voltage distribution systems, standby generation, UPS systems, grounding, and monitoring systems.
Added 6 hours ago
WI
Lead Electrical Engineer, Mission Critical Buildings
WSP in Canada
Calgary, AB
- Full-time
Guide the integration of utility services, medium- and low-voltage distribution systems, standby generation, UPS systems, grounding, and monitoring systems.
Added 7 hours ago
T
Project Estimator
TEEMA
AB · Edmonton, AB
- $100 to $115 CAD / hour
- Contract
Familiarity with regulated utility environments and Alberta Utilities Commission (AUC) processes.

Toronto Hydro

Customer Energy Management Associate

Toronto, ON, Canada

Expected Salary Range: $80487 - $100609 Annually

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Job details

Pay: Expected Salary Range: $80487 - $100609 Annually
Apply by: Nov 14, 2026
Posting language: English
Posted: Oct 29, 2026

Original job description

Expected Salary Range: $80487 - $100609 Annually

Target Variable Performance Pay: 8%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

The Customer Energy Management Associate is a customer-focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi-residential customers, residential). Working as part of a cross-functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long-term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities. The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high-quality customer experience.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
Identifies trends, opportunities, risks, and customer insights that support improved decision-making, customer engagement, and program effectiveness.
Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
Monitors customer commitments and follow-up actions to ensure timely resolution and a positive customer experience.
Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.

REQUIREMENTS:

Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utility operations is considered an asset.
Demonstrated customer relationship management and stakeholder engagement skills.
Strong customer orientation with a commitment to delivering an exceptional customer experience.
Excellent organizational skills with the ability to manage multiple priorities and deadlines.
Strong analytical and problem-solving skills with the ability to identify trends and develop actionable recommendations.
Experience preparing reports, presentations, performance metrics, and customer-facing materials.
Ability to interpret data and translate findings into meaningful customer and business insights.
Strong verbal and written communication skills.
Demonstrated ability to work effectively within a collaborative, cross-functional team environment.
Proficiency in Microsoft Office applications, particularly Excel, PowerPoint, and Word.
Experience with reporting and visualization tools such as Power BI, Tableau, Alteryx, SQL, or similar platforms is considered an asset.

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The associate manages a portfolio of customer accounts to support energy management programs, customer initiatives, and account management activities. They collaborate with cross-functional teams to identify energy opportunities, track program milestones, and provide high-quality customer service.

Requirements

Candidates must hold an undergraduate degree in a relevant discipline such as Business, Engineering, or Environmental Studies. A minimum of three years of professional experience in account management, project coordination, or energy management is required.

Skills

Account management
Project coordination
Analytical reporting
Stakeholder engagement
Energy management
Data analysis
Business planning
KPI tracking
Forecasting
Communication
Problem-solving
Microsoft Office
Power BI
Tableau
SQL

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy Management
Customer Service
Account Management
Sustainability
Utility Operations
Project Coordination
Stakeholder Engagement
Data Analysis
KPI Tracking
Business Planning
Forecasting
Power BI
Tableau
Alteryx
SQL
Microsoft Excel
Electrification
Energy Conservation
Reporting
Visualization Tools

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