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Added 8 mins ago
IF
Manager, IT Solutions Delivery, Go-to-Market and Digital Solutions, SAEC Platform
iA Financial Group
Montreal, QC · Quebec, QC
- Full-time
…clients feel confident and secure about their future? As a Manager, IT Solutions Delivery, Go-to-Market and Digital Solutions, SAEC Platform, you will play a key role in the evolution of…
Added 8 mins ago
IF
Manager, Exclusive Services
iA Financial Group
Toronto, ON · Montreal, QC · Quebec, QC · Vancouver, BC
- Full-time
As a Manager, Exclusive Services, you will play a key role in delivering proactive and personalized service to our clients and sales force. You will act as a facilitator between…
Added 8 mins ago
IF
Underwriter
iA Financial Group
Toronto, ON
- Full-time
Collaborate with the Group Underwriting Manager to ensure underwriting tools and approaches support profitable business growth while contributing to continuous improvement initiatives.
Added 8 mins ago
IF
Client Relationship Manager, Partnerships & Affinity Markets – Special Markets
iA Financial Group
Toronto, ON · Vancouver, BC
- Full-time
…creating value for clients and partners? As a Client Relationship Manager, Partnerships & Affinity Markets – Special Markets, you will support the national growth, retention, profitability,…
Added 22 mins ago
EL
Recruiter - 12 month contract
Empire Life
Kingston, ON
- $79,200 to $126,500 CAD / year
- Contract
Completion of a post-secondary program in Business, Human Resources, or a related field.
Added 22 mins ago
EL
Human Resources Generalist
Empire Life
Toronto, ON · Greater Toronto Area, Canada
- $79,200 to $126,500 CAD / year
- Full-time
Responds in a timely fashion to business inquiries and employee and manager questions as triaged by Shared Services or the HRBPs.
Added 22 mins ago
EI
Systems Engineering Assurance Manager
Egis in Canada
Toronto, ON
- $150,000 to $190,000 CAD / year
- Full-time
The Systems Engineering Assurance Manager is a senior technical leadership role based in Toronto, Ontario, Canada, responsible for providing independent oversight and assurance of systems…
Added 22 mins ago
L&
Assistant Store Manager - GTA
Lindt & Sprüngli (Canada), Inc
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- Full-time
…connect with qualified candidates for future Assistant Store Manager opportunities within the GTA…
Added 52 mins ago
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Project Coordinator
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Toronto, ON
- Full-time
Provide Administrative Support to the Project Manager(s), Director(s), and Projects Portfolio Director
Added 52 mins ago
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Quality Assurance Intern (Winter 2027, 12months)
Hitachi Rail
Toronto, ON
- $23 to $30 CAD / hour
- Full-time
Assist Quality Assurance Manager in follow up on various tasks:
Added 52 mins ago
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Hitachi Rail
Toronto, ON
- Full-time
Report directly to the Manager, RAMS Engineering and liaise with the Chief Safety Architect
Added 52 mins ago
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Technical Safety Specialist
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Burnaby, BC
- Full-time
Report directly to the Manager, RAMS Engineering and liaise with the Chief Safety Architect
Added 52 mins ago
Marketing Manager
Infrastructure Ontario
Toronto, ON
The Marketing Manager leads the development and execution of integrated marketing strategies that strengthen Infrastructure Ontario's corporate brand, employer brand, digital presence and…
Added 1 hour ago
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Manager of Clinical Informatics - must be an RPN
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- Full-time
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Added 1 hour ago
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Senior Vendor Technology Program Manager
Advanced Micro Devices, Inc
Markham, ON
- Full-time
AMD is seeking a results-driven Senior Vendor Technology Program Manager – Vendor Technology Enablement to shape the next generation of high-performance computing and AI infrastructure. As…
Added 1 hour ago
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Learning Solutions Specialist
KPMG
AB · Ottawa, ON · Vaughan, ON · Vancouver, BC · Halifax, NS · Calgary, AB · ON · Toronto, Ontario · Edmonton, Alberta
- Full-time
Under the guidance of the Learning Solutions Manager, build and maintain high-quality learning assets, including facilitator guides, participant materials, digital learning materials,…
Added 2 hours ago
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Stage Experience Lead - Full Time
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- $22.85 to $28.55 CAD / hour
- Full-time
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Added 2 hours ago
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Newmarket, ON · Southlake Health
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Southlake Health will be offering a paid Critical Care Nursing Program through the Michener Institute, based on the qualifications at the bottom of the posting.
Added 2 hours ago
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- Full-time
The EHS Operations LifeFlight program provides even greater accessibility by responding to patients on scene or through inter-facility transports by our critical care team via helicopter,…
Added 3 hours ago
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Test Manager ISAC System Verification
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Added 3 hours ago
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Lumber Sales Part Time - TORONTO CURITY
The Home Depot Canada
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- Part-time
Using empowerment program when necessary to satisfy customers
Added 3 hours ago
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Added 3 hours ago
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Full Stack Solutions Developer
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We are seeking a Full Stack Solution Developer for our Pension Solutions team. Reporting to the Manager, Enterprise Automation, the Full Stack Solutions Developer will collaborate closely…
Added 3 hours ago
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Part Time Security - Community Schools
The Corporation of the Town of Ajax
Ajax, ON
- Part-time
…and drink in gym, no outer footwear in gym, start and stop program as stated on permit etc.). Lock doors to school that are off limits when able to prevent unauthorized access. Record any…
Added 3 hours ago
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…Representative with a dedicated career progression path towards Account Manager, Senior Account Manager and Executive Account…

Toronto Hydro

Manager, Customer Energy Management (Large Customer)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management, customer engagement, and the delivery of exceptional customer experiences for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customers. In this role, you will build trusted customer relationships, develop engagement strategies, and advance initiatives that support electrification, sustainability, resilience, and economic development objectives. Working collaboratively across the organization and with external partners, you will help customers navigate a rapidly evolving energy landscape by delivering integrated solutions, resolving complex challenges, and advancing Toronto Hydro's customer experience, climate action, and growth priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customer portfolio.
Build and maintain trusted relationships with customers, stakeholders, government agencies, and community partners while serving as the senior escalation point for complex customer issues and emerging opportunities.
Oversee the development and delivery of customer programs, services, and engagement initiatives that support electrification, climate action, resilience, sustainability, and growth objectives.
Provide strategic advice to customers and senior leadership on customer priorities, industry trends, regulatory developments, and opportunities that advance organizational goals.
Collaborate across Toronto Hydro and with external partners to deliver integrated customer solutions, align priorities, and drive continuous improvement in customer experience, electrification, and service delivery.
Lead, coach, and develop a high-performing team while fostering a culture of safety, accountability, collaboration, and customer excellence.

REQUIREMENTS:

Undergraduate degree business, engineering, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and
Excellent understanding of IESO, OEB, City of Toronto roles and climate programs
Strong understanding of data analysis tools
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)
Superior and demonstrated customer experience and service skills, including customer issue resolution and escalation management
Large volume operational experience, and project and process management skills
Strong analytical and critical thinking skills (including data accuracy, integrity, and appropriate interpretation)
Strong customer and vendor management skills (including performance monitoring and relationship management)
Demonstrated ability to respond effectively to changing priorities
Strong verbal and written communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The manager leads a team responsible for strategic account management and the delivery of exceptional customer experiences for municipal, academic, healthcare, and industrial customers. They oversee the development of programs supporting electrification, sustainability, and resilience while providing strategic advice to customers and senior leadership.

Requirements

Candidates must possess an undergraduate degree in business, engineering, or a related discipline along with at least seven years of relevant experience in program management or service delivery. The role requires strong knowledge of electricity markets, regulatory environments, and proven leadership experience in managing high-performing teams.

Skills

Strategic account management
Customer engagement
Program management
Service delivery
Project management
Business case development
Change management
People leadership
Data analysis
Stakeholder management
Performance benchmarking
Process improvement
Critical thinking
Vendor management
Communication skills

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Strategic Account Management
Electrification
Sustainability
Resilience
MASH
Utility Industry
Project Management Professional
PMP
IESO
OEB
DERs
Cleantech
Heat Pumps
Lean
Continuous Improvement
Data Analysis
Performance Benchmarking
Regulatory Developments
Climate Action
Business Case Development
Change Management
Electrical Safety Authority
Stakeholder Engagement
Energy Systems

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