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Added 3 mins ago
T
Executive Assistant
TruStage
ON · Ontario, Canada
- Full-time
Assist in management of senior management calendars and activities to allow senior manager(s) to achieve corporate/divisional objectives.
Added 3 mins ago
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Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing Trainee and demonstrate your subject matter expertise in providing sound financial planning…
Added 3 mins ago
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Senior Personal Banker Trainee - Investing
TD
Toronto, ON
- Full-time
…that best suit customers' financial needs? Then join us as a Senior Personal Banker– Investing Trainee and demonstrate your subject matter expertise in providing sound financial planning…
Added 14 mins ago
AC
Regional Service Agent
Allstate Canada
Thunder Bay, ON
- Full-time
The Customer Service Senior Associate handles basic to complex telephone/email/chat/fax inquiries from internal and external customers in an efficient, professional, and accurate manner.…
Added 14 mins ago
CS
General Manager - Community Futures South Fraser
Connext Staffing Solutions Inc.
Mission, BC
- Full-time
Reporting to the Board, the General Manager is CFSF’s senior operational leader. You will set the pace for a small, collaborative team and be accountable for organizational performance,…
Added 14 mins ago
AC
Commercial and Privacy Counsel
Allstate Canada
Toronto, ON
- Full-time
Good Office program (receive up to 400$ back after purchasing office equipment)
Added 14 mins ago
VE
Procurement Manager
Victor Energy
Calgary, AB
- Full-time
The Procurement Manager's role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 14 mins ago
VE
Procurement Manager
Victor Energy
AB · Edmonton, AB
- Full-time
The Procurement Manager's role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 14 mins ago
CN
Operations Manager - Western Canada
Civeo North America
AB · Alberta, Canada
- Full-time
Civeo Premium Services Employees LP is currently seeking an experienced Operations Manager, Western Canada. The Operations Manager is responsible for leading operations across multiple…
Added 18 mins ago
Project Manager II (SAP Focused)
Halton Region
Oakville, ON
Supportive culture with ongoing wellness program promoting health, fitness and well-being.
Added 18 mins ago
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Project Manager, Private Equity and M&A Advisory
HUB International
Calgary, AB
- Full-time
As an Project Manager, Private Equity and M&A Advisory, you will serve as the primary point of contact and process lead on engagements, managing the full due diligence process from kickoff…
Added 18 mins ago
VE
Procurement Manager
Victor Energy
Calgary, AB
- Full-time
The Procurement Manager’s role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 18 mins ago
VE
Procurement Manager
Victor Energy
AB · Edmonton, Alberta
- Full-time
The Procurement Manager’s role is to execute and drive the procurement strategy for materials, equipment and services while building and maintaining business relationships with external…
Added 18 mins ago
Manager, Leadership and Employee Development
Pembina Pipeline Corporation
Calgary, AB
Pembina Pipeline Corporation is actively hiring for a Manager, Leadership and Employee Development to join the team. This position reports to the Director, Leadership, Talent and Learning…
Added 18 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Calgary
EY
AB · Calgary, AB
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
Added 18 mins ago
Tax & Law Technology - Process Transformation - Manager/Senior Analyst - Vancouver
EY
Vancouver, BC
As a Business Transformation Manager within the Canada Tax Technology Group (CTTG), you will play a key role in shaping and advancing the future of tax service delivery. You will partner…
Added 18 mins ago
Executive Director, Financial Services
Government of Alberta
AB
…decision-making in order to support effective and informed policy and program decisions. With tight integration between financial service delivery and the implementation of enabling…
Added 30 mins ago
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BC Central Kitchen - Quality Assurance - Manager Quality Assurance
Sobeys
Delta, BC
- Full-time
British Columbia Central Kitchens, located in Delta, BC, are looking for an onsite Quality Assurance Manager. This is an exciting opportunity that will be responsible for overseeing,…
Added 30 mins ago
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Project Manager
Rising Edge Group
AB · Edmonton, AB
- Full-time
Reporting to the Program Manager, the Project Manager is responsible for the overall management, coordination and delivery of assigned projects. The Project Manager ensures that the project…
Added 30 mins ago
A4
Senior QMS / Quality Engineer ( Medical Devices)
Avenue 45
Mississauga, ON
- $110,000 to $145,000 CAD / year
- Full-time
The Senior Quality Management System (QMS) Quality Engineer is a technical leader responsible for maintaining, improving, and ensuring the effectiveness of the Company's Quality Management…
Added 30 mins ago
TP
Senior Project Manager
The Princess Margaret Cancer Foundation
Toronto, ON
- $100,000 to $120,000 CAD / year
- Contract
Seeking an experienced Senior Project Manager to lead the end-to-end implementation and launch of multiple lottery programs, including the development and coordination of detailed launch…
Added 30 mins ago
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Senior Administrator, Core Datastorage
Domtar
Montreal, QC
- Full-time
The location in Montreal , ( Quebec , Canada ), is seeking talent to fill the position of Senior Administrator, Core Datastorage . This job is full-time permanent .
Added 30 mins ago
IF
Senior Project Manager, Security
iA Financial Group (Industrial Alliance)
Quebec, QC
- Full-time
…protect an organization and its clients from digital risks? As a Senior Project Manager, Security, you will play a key role in delivering strategic, high-visibility security…
Added 31 mins ago
PP
SAP domain leader EDI & OTC
Penon Partners
Toronto, ON · Greater Toronto Area, Canada
- Full-time
This key position will report directly to the ERP PROGRAM MANAGER
Added 33 mins ago
MI
Manager, Global Internal Audit & Controls
Mondelēz International
Toronto, ON · Business Unit Head Office Gladstone - Toronto, Canada
- Full-time
Under the leadership of the Senior Manager, Audit, you will perform audits of financial accounting, internal processes and internal operational controls to ascertain compliance with…

Toronto Hydro

Manager, Customer Energy Management (Large Customer)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management, customer engagement, and the delivery of exceptional customer experiences for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customers. In this role, you will build trusted customer relationships, develop engagement strategies, and advance initiatives that support electrification, sustainability, resilience, and economic development objectives. Working collaboratively across the organization and with external partners, you will help customers navigate a rapidly evolving energy landscape by delivering integrated solutions, resolving complex challenges, and advancing Toronto Hydro's customer experience, climate action, and growth priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customer portfolio.
Build and maintain trusted relationships with customers, stakeholders, government agencies, and community partners while serving as the senior escalation point for complex customer issues and emerging opportunities.
Oversee the development and delivery of customer programs, services, and engagement initiatives that support electrification, climate action, resilience, sustainability, and growth objectives.
Provide strategic advice to customers and senior leadership on customer priorities, industry trends, regulatory developments, and opportunities that advance organizational goals.
Collaborate across Toronto Hydro and with external partners to deliver integrated customer solutions, align priorities, and drive continuous improvement in customer experience, electrification, and service delivery.
Lead, coach, and develop a high-performing team while fostering a culture of safety, accountability, collaboration, and customer excellence.

REQUIREMENTS:

Undergraduate degree business, engineering, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and
Excellent understanding of IESO, OEB, City of Toronto roles and climate programs
Strong understanding of data analysis tools
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)
Superior and demonstrated customer experience and service skills, including customer issue resolution and escalation management
Large volume operational experience, and project and process management skills
Strong analytical and critical thinking skills (including data accuracy, integrity, and appropriate interpretation)
Strong customer and vendor management skills (including performance monitoring and relationship management)
Demonstrated ability to respond effectively to changing priorities
Strong verbal and written communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The manager leads a team responsible for strategic account management and the delivery of exceptional customer experiences for municipal, academic, healthcare, and industrial customers. They oversee the development of programs supporting electrification, sustainability, and resilience while providing strategic advice to customers and senior leadership.

Requirements

Candidates must possess an undergraduate degree in business, engineering, or a related discipline along with at least seven years of relevant experience in program management or service delivery. The role requires strong knowledge of electricity markets, regulatory environments, and proven leadership experience in managing high-performing teams.

Skills

Strategic account management
Customer engagement
Program management
Service delivery
Project management
Business case development
Change management
People leadership
Data analysis
Stakeholder management
Performance benchmarking
Process improvement
Critical thinking
Vendor management
Communication skills

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Strategic Account Management
Electrification
Sustainability
Resilience
MASH
Utility Industry
Project Management Professional
PMP
IESO
OEB
DERs
Cleantech
Heat Pumps
Lean
Continuous Improvement
Data Analysis
Performance Benchmarking
Regulatory Developments
Climate Action
Business Case Development
Change Management
Electrical Safety Authority
Stakeholder Engagement
Energy Systems

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