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Added 11 mins ago
MNF Development Program Prof
Owens Corning
Edmonton, AB
A Bachelor's degree in Mechanical Engineering, Electrical Engineering, Chemical Engineering, Industrial Engineering, Mechanical Engineering Technology, Electrical Engineering Technology,…
Added 11 mins ago
RT
Structural Engineer
Rio Tinto
Labrador City, NL
- Full-time
This role offers the opportunity to influence engineering systems, standards and asset performance while working with a global network of technical specialists. You will work across a fully…
Added 11 mins ago
Bilingual Specialist, Software Engineering (D365 ERP)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Business Solutions Engineering team, in the Bilingual Specialist, Software Engineering position. You will be in charge of ERP (Microsoft Dynamics 365 Finance and Operations)…
Added 11 mins ago
Senior Specialist, Software Engineering (Middleware-AZURE)
CMHC - SCHL
Ottawa, ON · Toronto, ON · Montreal, QC
Join the Technology and Business Transformation team, in the Senior Specialist, Software Engineering (Middleware-AZURE) position, where the next generation of cloud-based solutions is being…
Added 11 mins ago
VE
Project Engineer (Water & Wastewater)
Veolia Environnement SA
Oakville, ON
- Full-time
Engineer systems in compliance with engineering principles, customer standards and specifications, contractual requirements, and local applicable codes.
Added 11 mins ago
AG
Hoist and Underground Maintenance Supervisor
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
…the maintenance, inspection, and repair of all mine hoisting systems and underground assets. This role provides hands-on leadership to hoist mechanics while ensuring all work is completed…
Added 11 mins ago
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Telecommunications Specialist
Alamos Gold Inc.
Dubreuilville, ON
- Full-time
…experienced telecommunications professional who excels in radio systems, communication towers, fiber optic networks, and mission-critical communication services, we want you on our…
Added 11 mins ago
TH
LEAD SOFTWARE DEVELOPER
The Home Depot
Canada
- Full-time
The Lead Software Developer is responsible for the full scope of activities required within the software development life cycle, including over seeing the oversight and successful delivery…
Added 11 mins ago
Senior Supply Chain Planner
Sun Pharmaceutical Industries Ltd
Brampton, ON
Serve as the key Subject Matter Expert (SME) for supply planning systems, processes, and planning governance, providing training, coaching, and ongoing support to Planning Analysts and…
Added 11 mins ago
M(
Director of Platform Engineering
MaintainX (An Autodesk Company)
Remote, Canada
- $173,000 to $254,000 CAD / year
- Full-time
- Remote
Represent Platform Engineering to the business - translating infrastructure investment into engineering velocity, developer experience, and customer trust.
Added 11 mins ago
HC
Research Engineer
Human Computer Lab
Remote, Canada
- Full-time
- Remote
…first, and building the evaluation that tells you the truth. Engineering is the making half: turning the idea into something that runs on a real robot, in a real home, fast enough that a…
Added 11 mins ago
M
Senior Software Engineer, Device & Data Platform
Mecka
Richmond Hill, ON
- $180,000 to $210,000 CAD / year
- Full-time
We design and operate global systems for data capture, data labeling, and hardware-enabled workflows used by leading AI labs and robotics companies to train and validate humanoid and…
Added 11 mins ago
AG
Supervisor - Fixed Plant Maintenance
Artemis Gold - Blackwater Project
BC
- Other
…statutory requirements, isolation procedures, and permit-to-work systems; lead pre-start meetings and risk…
Added 11 mins ago
Software Development Engineer II, Umbrella Training
Amazon
Toronto, ON
Unlike traditional software engineering positions, you'll tackle full-stack complexity at an exceptional scale, working across 40 serverless pipelines, three distinct training modalities,…
Added 11 mins ago
Senior Software Dev Engineer, EC2 Hyperplane
Amazon
Vancouver, BC
…large, unfamiliar C, C++ and Rust codebases, to change existing systems safely, and as a building block in the diagnosis tools you…
Added 11 mins ago
OT
Lead Cloud Applications Administrator
Open Text Corporation
Mississauga, ON · Richmond Hill, ON · Waterloo, ON
- Other
…OpenText offers you both vertical and horizontal growth in engineering, IT, and…
Added 11 mins ago
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Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
…applications. The team supports high-volume, highly secure financial systems operating across SWIFT secure zones, cloud-native platforms (AWS/Azure), and legacy mainframe technologies…
Added 11 mins ago
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Guest Experience Manager -FT- Chelsea - Toronto
Langham Hotel
Canada
- Full-time
Oversee daily VIP arrivals by inspecting guest rooms and coordinating with Housekeeping and Engineering to address deficiencies.
Added 11 mins ago
A
Project Engineering Coordinator
AtkinsRéalis
Pickering, ON
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 11 mins ago
SS
Application Support Engineer – SWIFT & Mainframe, Assistant Vice President
State Street
Toronto, ON
- Full-time
…applications. The team supports high-volume, highly secure financial systems operating across SWIFT secure zones, cloud-native platforms (AWS/Azure), and legacy mainframe technologies…
Added 11 mins ago
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Project engineer, Rolling stock vehicules
AtkinsRéalis
Montreal, QC
- Full-time
We're AtkinsRéalis, a world-class engineering services and nuclear organization. We connect people, data and technology to transform the world's infrastructure and energy systems. Together,…
Added 11 mins ago
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Staff Software Engineer
Capital One
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- Full-time
Act as a tech lead developer owning technical design and development of cross-functional, multi-platform, fault tolerant application systems
Added 25 mins ago
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Electrical Engineer / System Integrator
Canal
North Vancouver, BC
- Full-time
…design, development, implementation and documentation of marine systems and solutions. This role is accountable to gather and analyze technical information (including product data sheets,…
Added 25 mins ago
K
Nuclear Construction Project Manager
Kiewit
Oakville, ON
- Full-time
Kiewit Nuclear Canada is a full-service engineering, project management, and construction provider operating across North America. Our experience and expertise span all aspects of the…
Added 25 mins ago
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Civil Engineer (Structural/ Geotechnical)
Cenlo Engineering Inc.
Sault Ste. Marie, ON
- Full-time
…design for foundations, retaining structures, and building systems using steel, timber, and concrete. Day-to-day responsibilities include preparing calculations, drawings, and technical…

Toronto Hydro

Manager, Customer Energy Management (Large Customer)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management, customer engagement, and the delivery of exceptional customer experiences for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customers. In this role, you will build trusted customer relationships, develop engagement strategies, and advance initiatives that support electrification, sustainability, resilience, and economic development objectives. Working collaboratively across the organization and with external partners, you will help customers navigate a rapidly evolving energy landscape by delivering integrated solutions, resolving complex challenges, and advancing Toronto Hydro's customer experience, climate action, and growth priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customer portfolio.
Build and maintain trusted relationships with customers, stakeholders, government agencies, and community partners while serving as the senior escalation point for complex customer issues and emerging opportunities.
Oversee the development and delivery of customer programs, services, and engagement initiatives that support electrification, climate action, resilience, sustainability, and growth objectives.
Provide strategic advice to customers and senior leadership on customer priorities, industry trends, regulatory developments, and opportunities that advance organizational goals.
Collaborate across Toronto Hydro and with external partners to deliver integrated customer solutions, align priorities, and drive continuous improvement in customer experience, electrification, and service delivery.
Lead, coach, and develop a high-performing team while fostering a culture of safety, accountability, collaboration, and customer excellence.

REQUIREMENTS:

Undergraduate degree business, engineering, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and
Excellent understanding of IESO, OEB, City of Toronto roles and climate programs
Strong understanding of data analysis tools
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)
Superior and demonstrated customer experience and service skills, including customer issue resolution and escalation management
Large volume operational experience, and project and process management skills
Strong analytical and critical thinking skills (including data accuracy, integrity, and appropriate interpretation)
Strong customer and vendor management skills (including performance monitoring and relationship management)
Demonstrated ability to respond effectively to changing priorities
Strong verbal and written communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The manager leads a team responsible for strategic account management and the delivery of exceptional customer experiences for municipal, academic, healthcare, and industrial customers. They oversee the development of programs supporting electrification, sustainability, and resilience while providing strategic advice to customers and senior leadership.

Requirements

Candidates must possess an undergraduate degree in business, engineering, or a related discipline along with at least seven years of relevant experience in program management or service delivery. The role requires strong knowledge of electricity markets, regulatory environments, and proven leadership experience in managing high-performing teams.

Skills

Strategic account management
Customer engagement
Program management
Service delivery
Project management
Business case development
Change management
People leadership
Data analysis
Stakeholder management
Performance benchmarking
Process improvement
Critical thinking
Vendor management
Communication skills

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Customer Energy Management
Strategic Account Management
Electrification
Sustainability
Resilience
MASH
Utility Industry
Project Management Professional
PMP
IESO
OEB
DERs
Cleantech
Heat Pumps
Lean
Continuous Improvement
Data Analysis
Performance Benchmarking
Regulatory Developments
Climate Action
Business Case Development
Change Management
Electrical Safety Authority
Stakeholder Engagement
Energy Systems

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