Jobs in Canada

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Added 12 mins ago
UT
Site Reliability Engineer
US Tech Solutions
Toronto, ON
- $85 to $90 CAD / hour
- Contract
Location: Toronto, ON - Hybrid, 4 days per week onsite
Added 12 mins ago
OP
Project Leader
Ontario Power Generation
Pickering, ON
- Full-time
Education Level: 4 year University degree, preferably in Engineering, finance, business or economics
Added 13 mins ago
Industry Manager II
Pinterest
Toronto, ON
Lead a team of sellers, responsible for driving and growing new business revenue with top existing and potential advertisers
Added 13 mins ago
UKG Pro WFM Scheduling Lead- Manager
EY
Toronto, ON · Montreal, QC · Vancouver, BC · Edmonton, AB · AB · Calgary, AB
To qualify for the role, you must have:
Added 13 mins ago
PF
Directeur·trice de l'architecture logicielle | Head of Software Architecture
Power Factors
Remote, Canada
- Remote
Added 13 mins ago
MN
Procurement Manager
March Networks
Remote, Canada
- Full-time
- Remote
Lead, coach, and develop a small team, setting clear goals, priorities, and performance expectations aligned with SSS LOB objectives.
Added 13 mins ago
Electrician, Journeyperson
Aecon
Calgary, AB
Integrity. We lead by example, with humility and courage.
Added 13 mins ago
Track Manager - GO Rail Expansion (ONxpress)
Aecon
Toronto, ON
Lead the planning, safe loading, and operational deployment of engineering trains and rail-mounted equipment, ensuring optimal utilization of hi-rail excavators (MLDs), track laying systems…
Added 13 mins ago
Data Analyst
Aecon
Toronto, ON
Integrity. We lead by example, with humility and courage.
Added 13 mins ago
Industrial Engineer
Aecon
Cambridge, ON
Integrity. We lead by example, with humility and courage.
Added 28 mins ago
OP
Project Leader- 24 Month Contract
Ontario Power Generation
Thunder Bay, ON
- Contract
Lead end-to-end project management (plan, organize, coordinate, control) in line with PM governance from initiation to closeout.
Added 28 mins ago
ML
Project Engineer
Maple Leaf Foods Inc.
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Full-time
This position requires an individual with extensive knowledge of mechanical, electrical and structural engineering, combined with impeccable project management skills and extensive…
Added 28 mins ago
N
Supplier Quality Engineering
Napoleon
Barrie, ON
- Full-time
Must hold current passport and have the ability to travel abroad
Added 29 mins ago
O
Track Manager
ONxpress
Toronto, ON
- Full-time
Lead the planning, safe loading, and operational deployment of engineering trains and rail-mounted equipment, ensuring optimal utilization of hi-rail excavators (MLDs), track laying systems…
Added 29 mins ago
MN
Procurement Manager
March Networks
Ottawa, ON
- Full-time
Lead, coach, and develop a small team, setting clear goals, priorities, and performance expectations aligned with SSS LOB objectives
Added 29 mins ago
C
Architectural Design Manager
Collabera
Calgary, AB · Greater Calgary Metropolitan Area
- $60 to $80 CAD / hour
- Contract
We are seeking an experienced Design Manager to lead design strategy and execution across a portfolio of corporate and retail spaces. The successful candidate will oversee external design…
Added 29 mins ago
IS
Lead Front-End Developer
Iris Software Inc.
Toronto, ON
- Contract
Iris's Fortune 100 direct client is looking for a Lead Front-End Developer in Toronto, ON. Please find the job description below:
Added 43 mins ago
AA
Engineering Co-op
ALMAG Aluminum
Brampton, ON
- Full-time
The duties and responsibilities of the Manufacturing Engineering Co-op are detailed below, but not limited to the following:
Added 43 mins ago
MB
Senior Network Analyst
Moby Business
Calgary, AB
- Full-time
…keep the network running and to make the NOC better. You’ll lead incident response, mentor analysts, and build the monitoring, automation and processes that let us…
Added 43 mins ago
S
Customer Success Manager
SamSearch
Montreal, QC
- Full-time
You'll lead customer onboarding, training, implementation, support operations, and retention while managing the day-to-day performance of our support team. You'll also work closely with…
Added 43 mins ago
R&
IT - Site Reliability Engineer IV
Robertson & Company Ltd.
Toronto, ON
- Contract
Readiness and motivation (as senior or lead developer and valued subject matter expert) to address and resolve highly complex and multifaceted development-related issues, often independently
Added 43 mins ago
TV
Responsable technique / Technical Lead (Physical compute startup)
TandemLaunch Ventures Studio & Funds
Montreal, QC
- Full-time
Added 58 mins ago
C
Senior Director, Information Security and End-User Technology (T & I) (Telework/Hybrid)
CBC/Radio-Canada
Toronto, ON · Montreal, QC
- Full-time
Anticipate technology trends and lead the secure integration of artificial intelligence (AI/GenAI) and automation into business processes and security defences across the organization.
Added 58 mins ago
I
Maintenance Tech
ISS
Burlington, ON
- $27.73 to $32 CAD / hour
…beliefs, language, culture, and educational background. We look to lead our industry by example and to positively influence the market wherever we…
Added 58 mins ago
C
Development Manager, Forward Deployed Engineering
Clio
Toronto, ON
- Full-time
As a Manager, Forward Deployed Engineering, you'll lead the team that turns the legal industry's most complex challenges into working software – embedding with our most demanding clients,…

Toronto Hydro

Manager, Customer Energy Management (Large Customers)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

Apply on jobs.torontohydro.com About employer

Applications open in a new tab.

Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Posting language: English
Posted: Oct 2, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management, customer engagement, and the delivery of exceptional customer experiences for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customers. In this role, you will build trusted customer relationships, develop engagement strategies, and advance initiatives that support electrification, sustainability, resilience, and economic development objectives. Working collaboratively across the organization and with external partners, you will help customers navigate a rapidly evolving energy landscape by delivering integrated solutions, resolving complex challenges, and advancing Toronto Hydro's customer experience, climate action, and growth priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customer portfolio.
Build and maintain trusted relationships with customers, stakeholders, government agencies, and community partners while serving as the senior escalation point for complex customer issues and emerging opportunities.
Oversee the development and delivery of customer programs, services, and engagement initiatives that support electrification, climate action, resilience, sustainability, and growth objectives.
Provide strategic advice to customers and senior leadership on customer priorities, industry trends, regulatory developments, and opportunities that advance organizational goals.
Collaborate across Toronto Hydro and with external partners to deliver integrated customer solutions, align priorities, and drive continuous improvement in customer experience, electrification, and service delivery.
Lead, coach, and develop a high-performing team while fostering a culture of safety, accountability, collaboration, and customer excellence.

REQUIREMENTS:

Undergraduate degree business, engineering, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and
Excellent understanding of IESO, OEB, City of Toronto roles and climate programs
Strong understanding of data analysis tools
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)
Superior and demonstrated customer experience and service skills, including customer issue resolution and escalation management
Large volume operational experience, and project and process management skills
Strong analytical and critical thinking skills (including data accuracy, integrity, and appropriate interpretation)
Strong customer and vendor management skills (including performance monitoring and relationship management)
Demonstrated ability to respond effectively to changing priorities
Strong verbal and written communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

Apply on jobs.torontohydro.com About employer

More about this job

Responsibilities

The manager leads a team responsible for strategic account management and the delivery of exceptional customer experiences for municipal, academic, healthcare, and industrial customers. They develop engagement strategies and initiatives that support electrification, sustainability, and economic development objectives while serving as a senior escalation point for complex issues.

Requirements

Candidates must possess an undergraduate degree in business, engineering, or a related field and at least seven years of relevant experience in program management or service delivery. The role requires strong leadership experience, proficiency in utility industry regulations, and the ability to manage complex stakeholder relationships.

Skills

Strategic account management
Customer engagement
Program management
Service delivery
Process management
Quality management
Project management
Business case development
Change management
People leadership
Data analysis
Stakeholder management
Performance benchmarking
Continuous improvement
Customer issue resolution
Critical thinking

Benefits

Health insurance
Dental insurance
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Parental leave
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy management
Electrification
Sustainability
Resilience
Utility industry
Account management
MASH sector
Climate action
PMP
Electricity markets
DERs
IESO
OEB
Cleantech
Heat pumps
Lean
Data analysis
Performance monitoring
Regulatory compliance
Change management
Business development
Infrastructure
Energy services
Stakeholder engagement
Process improvement

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Work requirements

Jobs in Canada