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Added 9 mins ago
SM
RQ00388 – Solution Architect
S M Software Solutions Inc
Fredericton, NB
- Full-time
Work closely with the My Health NB PHN project team members, including Program Manager, Solution Architect, Project Manager, and Lead Business Analyst, on overall direction, scope, and…
Added 10 mins ago
M-
Gestionnaire de programme, Entrepreneuriat scientifique / PM, Scientific Entrepr
Mila - Institut québécois d'intelligence artificielle
Remote, Canada
- Full-time
- Remote
Program Manager - Scientific Entrepreneurship
Added 10 mins ago
C
Military Program Manager
CAE
Montreal, QC
- Full-time
CAE is seeking a Project Manager to lead the successful execution of one or more Defence & Security programs. The Project Manager is responsible for overseeing projects from initiation…
Added 10 mins ago
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Manager, Financial Reporting & Special Projects
CAE
Montreal, QC
- Full-time
As Manager, Financial Reporting & Special Projects you will lead and coordinates strategic projects within the finance organization. You will report to the Director Finance and Assistant…
Added 25 mins ago
FC
Mechanical Administration
First Canadian Financial Group
Sherwood Park, AB
- Full-time
The Mechanical Administrator position reporting to the Office Manager is located in Sherwood Park, AB. This in-office position handles day-to-day interactions regarding the registration and…
Added 25 mins ago
MI
Health Promotion Coordinator
Magna International
Aurora, ON
- Full-time
…within Magna's manufacturing facilities across Canada. This program delivers health seminars, webinars, health fairs, and health screenings to interested employees at their…
Added 25 mins ago
B&
Account Manager - Plumbing
BARTLE & GIBSON
Edmonton, AB
- Full-time
Excellent computer skills (Microsoft Office, POS, Email)
Added 25 mins ago
UH
Radiation Safety Specialist
University Health Network
Toronto, ON
- Full-time
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 25 mins ago
UH
Radiation Protection Technologist
University Health Network
Toronto, ON
- Contract
…and patient care. UHN has the largest hospital-based research program in Canada, with major research in neurosciences, cardiology, transplantation, oncology, surgical innovation, infectious…
Added 25 mins ago
GH
Water Operator level I
Groupe Helios
Fort St. John, BC
- Full-time
…facilities. This position will report to the area Operations…
Added 40 mins ago
O
Rotor Wing Captain * Hiring National and International
Ornge
ON · Kenora, ON
- Full-time
Chief Pilot, Rotor Wing, and the Base Manager
Added 1 hour ago
DC
Advisor, Talent and Culture
Durham Community Health Centre
Pickering, ON
- Full-time
Position Reports To: Manager, Talent and Culture
Added 1 hour ago
DC
Advisor, Talent and Culture
Durham Community Health Centre
Pickering, ON
- Full-time
Position Reports To: Manager, Talent and Culture
Added 1 hour ago
SP
Accounting Manager
Stefanizzi Professional Corporation
Sault Ste. Marie, ON
- Full-time
We are seeking an experienced Accounting Manager to join our growing team at Stefanizzi Professional Corporation. This is a key position for a motivated accounting professional who enjoys…
Added 1 hour ago
L
7779 - Store Manager
Lids
Kelowna, BC
- $22.5 to $23.5 USD / hour
- Full-time
Added 1 hour ago
T
Segment Risk Specialist – Technology and Cyber Risk Management (ATH 5304)
TD
Toronto, ON
- Full-time
Integrates knowledge of the enterprise function’s or business segment’s strategy in leading program design, policy formulation, or operating standards.
Added 2 hours ago
UT
Corporate Services Assistant
Upper Thames River Conservation Authority
London, ON
- Full-time
Administer the staff mobile device program, including procedure development, inventory management, device distribution and returns, model and pricing updates, and billing coordination.
Added 2 hours ago
EH
Communications Officer
Electricity Human Resources Canada (EHRC)
Ottawa, ON
- Contract
Reports to: Marketing and Communications Manager
Added 2 hours ago
MI
Cleaner-1
Magna International
Penetanguishene, ON
- Full-time
Promote 5S culture and be an ambassador to the 5S program
Added 2 hours ago
MI
Cleaner-1
Magna International
Penetanguishene, ON
- Full-time
Promote 5S culture and be an ambassador to the 5S program
Added 3 hours ago
PH
General Duty Nurse, Mental Health
Provincial Health Services Authority
Coquitlam, BC
- Part-time
Participates in unit/team/program activities to enhance and optimize the delivery of care and facilitate evidence-based nursing practice. Promotes quality management principles. Identifies…
Added 3 hours ago
CO
Indigenous Future Student Advisor
College of New Caledonia
Prince George, BC
- Full-time
Reporting to the Manager, Future Student Services, the Indigenous Future Student Advisor promotes CNC programs and services, focusing on the needs of Indigenous students. As part of a…
Added 3 hours ago
GO
Environmental Health Officer
Government of Yukon
Whitehorse, YT
- Full-time
Environmental Health Services (EHS) works to protect the health and safety of the public across a wide variety of program areas including food safety, drinking water, sewage disposal,…
Added 4 hours ago
CO
ENFORCEMENT OFFICER
City of Brampton
Brampton, ON
- Full-time
Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.
Added 4 hours ago
CO
Programmer, Generalist
City of Brampton
Brampton, ON
- Full-time
Notice to Internal Applicants: To ensure your application is processed as internal, please submit your application using your City of Brampton work email address.

Toronto Hydro

Manager, Customer Energy Management (Large Customers)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management, customer engagement, and the delivery of exceptional customer experiences for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customers. In this role, you will build trusted customer relationships, develop engagement strategies, and advance initiatives that support electrification, sustainability, resilience, and economic development objectives. Working collaboratively across the organization and with external partners, you will help customers navigate a rapidly evolving energy landscape by delivering integrated solutions, resolving complex challenges, and advancing Toronto Hydro's customer experience, climate action, and growth priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customer portfolio.
Build and maintain trusted relationships with customers, stakeholders, government agencies, and community partners while serving as the senior escalation point for complex customer issues and emerging opportunities.
Oversee the development and delivery of customer programs, services, and engagement initiatives that support electrification, climate action, resilience, sustainability, and growth objectives.
Provide strategic advice to customers and senior leadership on customer priorities, industry trends, regulatory developments, and opportunities that advance organizational goals.
Collaborate across Toronto Hydro and with external partners to deliver integrated customer solutions, align priorities, and drive continuous improvement in customer experience, electrification, and service delivery.
Lead, coach, and develop a high-performing team while fostering a culture of safety, accountability, collaboration, and customer excellence.

REQUIREMENTS:

Undergraduate degree business, engineering, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and
Excellent understanding of IESO, OEB, City of Toronto roles and climate programs
Strong understanding of data analysis tools
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)
Superior and demonstrated customer experience and service skills, including customer issue resolution and escalation management
Large volume operational experience, and project and process management skills
Strong analytical and critical thinking skills (including data accuracy, integrity, and appropriate interpretation)
Strong customer and vendor management skills (including performance monitoring and relationship management)
Demonstrated ability to respond effectively to changing priorities
Strong verbal and written communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The manager leads a team responsible for strategic account management and the delivery of exceptional customer experiences for municipal, academic, healthcare, and industrial customers. They develop engagement strategies and initiatives that support electrification, sustainability, and economic development objectives while serving as a senior escalation point for complex issues.

Requirements

Candidates must possess an undergraduate degree in business, engineering, or a related field and at least seven years of relevant experience in program management or service delivery. The role requires strong leadership experience, proficiency in utility industry regulations, and the ability to manage complex stakeholder relationships.

Skills

Strategic account management
Customer engagement
Program management
Service delivery
Process management
Quality management
Project management
Business case development
Change management
People leadership
Data analysis
Stakeholder management
Performance benchmarking
Continuous improvement
Customer issue resolution
Critical thinking

Benefits

Health insurance
Dental insurance
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Parental leave
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy management
Electrification
Sustainability
Resilience
Utility industry
Account management
MASH sector
Climate action
PMP
Electricity markets
DERs
IESO
OEB
Cleantech
Heat pumps
Lean
Data analysis
Performance monitoring
Regulatory compliance
Change management
Business development
Infrastructure
Energy services
Stakeholder engagement
Process improvement

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