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Lead Portfolio Manager - Relocate to Saudi Arabia, Permanent Expat Relocation Package
aramco
Calgary, AB
- Full-time
This position requires full relocation to Saudi Arabia. It is a permanent full time Expat Relocation Package.
Added 1 hour ago
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Business Development Manager
Tru
Toronto, ON
- Full-time
…competitive salaries along with a 100% employer-paid benefits package and a remote work-from-home arrangement. At Tru, we believe in creating an environment that is challenging, fun, and…
Added 1 hour ago
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Account Manager
Tru
Toronto, ON
- Full-time
At Tru, we put people first. We offer competitive salaries, a 100% employer-paid benefits package, and a hybrid work arrangement.
Added 1 hour ago
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Sr. Project Manager
Tru
Toronto, ON
- Full-time
…competitive salaries along with a 100% employer-paid benefits package with a remote work-from-home arrangement. At Tru, we believe in creating an environment that is challenging, fun, and…
Added 1 hour ago
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Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must…
Added 1 hour ago
SA
Assistant Restaurant Manager
SSP America
Richmond, BC
- Full-time
This position is located in a secure airport environment and a Restricted Area Identification Card (RAIC) is required. All candidates must be legally authorised to work in Canada and must…
Added 1 hour ago
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Regional Event Planner
TD
Vancouver, BC
- Full-time
Minimum 3 years of professional event planning experience, ideally in a corporate or financial services environment.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 2 hours ago
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Store Manager
SNDL Inc.
St. Albert, AB · Inglewood, ON · ACE Liquor Discounter Inglewood
- Full-time
We’re looking for a motivated, dependable Store Manager to join our Ace Liquor team and create an exceptional experience for every customer who walks through our doors. This is a great…
Added 2 hours ago
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Department Manager, General Merchandise
Northern/NorthMart
Toronto, ON · Greater Toronto and Hamilton Area, ON
- Full-time
The Department Manager, General Merchandise is accountable for the successful day-to-day operation of the General Merchandise Department. This includes the implementation of company…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
…scheduled for Fall 2028, staff will have the opportunity to work in a modernized healthcare environment featuring enhanced patient care spaces, advanced diagnostic technology, and…
Added 3 hours ago
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Event Manager - North America Market
Naboo
Montreal, QC
- Full-time
Role & Responsibilities As part of our Event Manager team, you will organise client events:
Added 3 hours ago
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DevOps Engineer
TD
Toronto, ON
- Full-time
…secure production operations. The successful candidate will work closely with development, infrastructure, security, and platform teams to implement scalable DevOps solutions and enable…
Added 3 hours ago
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Corporate Account Manager - Toronto or Southwestern ON
GoodLife Fitness
London, ON
- Full-time
At GoodLife Fitness, we are committed to fostering an inclusive, accessible environment, where all employees & members feel valued, respected & supported. We are dedicated to building a…
Added 3 hours ago
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Mechanical Designer
Fidus Systems
Canada
- Full-time
At Fidus, you'll work on high-speed, high-complexity electronic systems, often using emerging technologies before they reach the broader market. You'll collaborate across FPGA/DSP,…
Added 3 hours ago
FS
Mechanical Designer
Fidus Systems
Remote, Canada
- Full-time
- Remote
At Fidus, you'll work on high-speed, high-complexity electronic systems, often using emerging technologies before they reach the broader market. You'll collaborate across FPGA/DSP,…
Added 4 hours ago
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DevOps Engineer
TD
Toronto, ON
- Full-time
…secure production operations. The successful candidate will work closely with development, infrastructure, security, and platform teams to implement scalable DevOps solutions and enable…
Added 7 hours ago
TT
Senior Coordinator, Human Resources
Toronto Tempo
Toronto, ON
- Full-time
Reporting to the Manager, Human Resources, the Senior Coordinator, Human Resources is a strategic, detail-oriented go getter who has experience in finding top talent, building…
Added 7 hours ago
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Assistant Manager Assistant Store Manager MAC RICHMOND
Estée Lauder Companies
Richmond, BC
- Full-time
Ability to work retail hours including days, nights, weekends and special events in a fast-paced work environment
Added 7 hours ago
Sanitation Associate - Royal Canin (Guelph, ON) $3,000 Sign-On Bonus
Mars
Guelph, ON · RGU-Royal Canin, Guelph, Canada
Can handle physical work (including but not limited to lifting/pushing/pulling up to 50 lbs, frequent use of stairs), work under hot Environment conditions and confined places.
Added 7 hours ago
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Site Manager
Tecnicas Reunidas
Calgary, AB
- Full-time
-Collaborative and supportive work environment with room for professional growth.
Added 8 hours ago
VL
LSM - Full Time Concierge
Vantage Living Inc.
Salmon Arm, BC
- $22.75 USD / hour
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…Lakeside Manor offers 110 beautifully appointed suites, a service package that considers your every need, plus a host of unique lifestyle choices. Whether you’re catching a movie in our…
Added 8 hours ago
Ground Equipment Technician
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Saskatoon, SK
Maintain ground equipment facilities and tooling using established safety and quality standards to ensure a clean, organized, and compliant work environment.

Toronto Hydro

Manager, Customer Energy Management (Large Customers)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Posting language: English
Posted: Oct 2, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management, customer engagement, and the delivery of exceptional customer experiences for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customers. In this role, you will build trusted customer relationships, develop engagement strategies, and advance initiatives that support electrification, sustainability, resilience, and economic development objectives. Working collaboratively across the organization and with external partners, you will help customers navigate a rapidly evolving energy landscape by delivering integrated solutions, resolving complex challenges, and advancing Toronto Hydro's customer experience, climate action, and growth priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customer portfolio.
Build and maintain trusted relationships with customers, stakeholders, government agencies, and community partners while serving as the senior escalation point for complex customer issues and emerging opportunities.
Oversee the development and delivery of customer programs, services, and engagement initiatives that support electrification, climate action, resilience, sustainability, and growth objectives.
Provide strategic advice to customers and senior leadership on customer priorities, industry trends, regulatory developments, and opportunities that advance organizational goals.
Collaborate across Toronto Hydro and with external partners to deliver integrated customer solutions, align priorities, and drive continuous improvement in customer experience, electrification, and service delivery.
Lead, coach, and develop a high-performing team while fostering a culture of safety, accountability, collaboration, and customer excellence.

REQUIREMENTS:

Undergraduate degree business, engineering, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and
Excellent understanding of IESO, OEB, City of Toronto roles and climate programs
Strong understanding of data analysis tools
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)
Superior and demonstrated customer experience and service skills, including customer issue resolution and escalation management
Large volume operational experience, and project and process management skills
Strong analytical and critical thinking skills (including data accuracy, integrity, and appropriate interpretation)
Strong customer and vendor management skills (including performance monitoring and relationship management)
Demonstrated ability to respond effectively to changing priorities
Strong verbal and written communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The manager leads a team responsible for strategic account management and the delivery of exceptional customer experiences for municipal, academic, healthcare, and industrial customers. They develop engagement strategies and initiatives that support electrification, sustainability, and economic development objectives while serving as a senior escalation point for complex issues.

Requirements

Candidates must possess an undergraduate degree in business, engineering, or a related field and at least seven years of relevant experience in program management or service delivery. The role requires strong leadership experience, proficiency in utility industry regulations, and the ability to manage complex stakeholder relationships.

Skills

Strategic account management
Customer engagement
Program management
Service delivery
Process management
Quality management
Project management
Business case development
Change management
People leadership
Data analysis
Stakeholder management
Performance benchmarking
Continuous improvement
Customer issue resolution
Critical thinking

Benefits

Health insurance
Dental insurance
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Parental leave
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy management
Electrification
Sustainability
Resilience
Utility industry
Account management
MASH sector
Climate action
PMP
Electricity markets
DERs
IESO
OEB
Cleantech
Heat pumps
Lean
Data analysis
Performance monitoring
Regulatory compliance
Change management
Business development
Infrastructure
Energy services
Stakeholder engagement
Process improvement

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