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Added 13 mins ago
CE
Process Engineer Co-op (STRATOS)
Carbon Engineering Ltd.
Squamish, BC
- $24 to $26 CAD / hour
- Temporary
Relocation support is provided, including first month company paid accommodation is Squamish, BC and company accommodations in Ector County, Texas. Travel costs are paid by company.
Added 13 mins ago
SC
Chair
SENECA COLLEGE OF APPLIED ARTS&TECHNOLOGY
King, ON
- Full-time
Lead academic quality, program delivery and continuous improvement across the School, ensuring alignment with institutional quality-assurance requirements, credential standards and relevant…
Added 13 mins ago
BL
Law Clerk - Real Estate
Barriston LLP
Barrie, ON
- Full-time
Performing general administrative support related to files including opening files, preparation of accounts and client billings, reporting on matters, processing of payments, maintaining an…
Added 13 mins ago
PP
Casual Cook - Fort Langley Seniors Community
Park Place Seniors Living
Fort Langley, BC
- Part-time
Under the direction of the Support Service Manager and/or designate, the Cook prepares meals which contribute to a balanced, nutritious, and appealing diet for the Residents of the Park…
Added 13 mins ago
A
Retail Sales Representative
Acosta
Toronto, ON
- Full-time
…you will be responsible for the in-store execution of weekly program priorities across grocery and mass channels. These tasks include Direct Sales, Upselling, Negotiating & Building…
Added 13 mins ago
N
Business Customer Service Rep
Northwestel
Yellowknife, NT
- Full-time
Provide first level of support for product, service and technical problems forwarding technical issues onto second-level support as required.
Added 13 mins ago
N
Workforce Coordinator
Northwestel
Yellowknife, NT
- Full-time
Answer technician calls on service order progress providing support to Field Operations staff in real-time.
Added 13 mins ago
EC
Personal Support Worker - Casual
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
Health Care Aide / Personal Support Worker (PSW) reports to the Director of Care and provides residents with physical and personal care needs to a high quality standard and with…
Added 13 mins ago
EC
Health Care Aide / Personal Support Worker
Eatonville Care Centre
Toronto, ON · Etobicoke, ON
- Part-time
Health Care Aide / Personal Support Worker (PSW) reports to the Director of Care and provides residents with physical and personal care needs to a high quality standard and with…
Added 13 mins ago
LC
Electrical Technician
LNG Canada
Kitimat, BC
- Full-time
Support the development of others through feedback, coaching, and collaboration.
Added 13 mins ago
I
Senior Project Manager - Advanced Development
Innergex
Longueuil, QC
- Full-time
Provide post-commissioning support for any ongoing environmental or social matters.
Added 13 mins ago
M
Accountant, Assurance and Accounting
MNP
ON · Sudbury, ON
- Full-time
Enrolled in the CPA Professional Education Program (PEP)
Added 13 mins ago
TO
Student, Engineering GIS
Town of Caledon
Caledon, ON
- Full-time
…is responsible for providing first‑line GIS and application support to internal staff. Key responsibilities include creating maps, updating and maintaining core GIS datasets, and developing…
Added 13 mins ago
B
Health & Safety Coordinator
BGIS
Montreal, QC
- Full-time
Reporting to the Director, Wellness, the Health, Safety & Wellness Coordinator will assist and support in the continued development, implementation and evaluation of our health & safety and…
Added 13 mins ago
B
Power Engineer - 4th Class
BGIS
Devon, AB
- Full-time
Assists in the implementation of preventative maintenance (PM) program. Ensures that deficiencies are identified, recorded and escalated, and that related documents are maintained.
Added 26 mins ago
D
Consultant
Deloitte
Toronto, ON
- Full-time
…to join our Sourcing & Procurement consulting team. You will support technology-enabled external workforce and services procurement transformation initiatives while developing your ability…
Added 26 mins ago
ED
(Sr.) Partnerships Manager - 557 EN
Export Development Canada | Exportation et développement Canada
Montreal, QC
- $84,698 to $128,743 CAD / year
- Full-time
Support in orchestrating virtual account teams composed of product, service and knowledge specialists who have shared responsibility for the implementation of BD and program level…
Added 26 mins ago
O
Customs Regulatory Compliance Consultant
Omnitrans
Toronto, ON · Greater Toronto Area, Canada
- Full-time
…compliance with Canadian import regulations and promoting customs program participation. This role delivers regulatory guidance, manages recurring compliance initiatives, and provides…
Added 26 mins ago
R
Strategic Operations Manager - Partnerships
Relay
Toronto, ON
- Full-time
Joining Relay means a unique opportunity to make a huge impact by building a category-defining Partner Program from the ground up. You'll play a pivotal role in Relay's growth journey,…
Added 26 mins ago
BS
Brake Press Operator
Brannon Steel
Brampton, ON
- Full-time
Strong experience operating heavy hydraulic press brakes OR completion of applicable metal fabrication program
Added 26 mins ago
VG
Bookkeeper/Junior Accountant & Tax Preparer
VS Group
North Bay, ON
- Full-time
…with tax preparation and year-end work, and providing hands-on support to clients both in our office and, when required, at their…
Added 26 mins ago
PH
hotel front desk supervisor
PHI Hotel Group
Vernon, BC
- Full-time
Participates in a government or community program or initiative that supports persons with disabilities
Added 26 mins ago
CG
Server Catering, PT, SFU Diamond Alumni Centre
Compass Group Canada
Burnaby, BC
- Part-time
…financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and…
Added 26 mins ago
A
Senior Manager, Data Governance Implementation
Aviso
Toronto, ON
- $115,000 to $135,000 CAD / year
- Full-time
…our commitment to building a best-in-class Data Governance Program that drives strategic decision-making, regulatory compliance, and…
Added 26 mins ago
AH
Food Service I
Alberta Health Services
Calgary, AB
- Part-time
Classification: Food Service I Union: AUPE GSS Unit and Program: Nutrition and Food Services Primary Location: Vulcan Location Details: As Per Location Multi-Site: Not Applicable FTE: 0.00…

Toronto Hydro

Manager, Customer Energy Management (Large Customers)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Apply by: Oct 31, 2026
Posting language: English
Posted: Oct 2, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Customer Growth & Partnerships, the Manager, Customer Energy Management (Large Customers) leads a team responsible for strategic account management, customer engagement, and the delivery of exceptional customer experiences for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customers. In this role, you will build trusted customer relationships, develop engagement strategies, and advance initiatives that support electrification, sustainability, resilience, and economic development objectives. Working collaboratively across the organization and with external partners, you will help customers navigate a rapidly evolving energy landscape by delivering integrated solutions, resolving complex challenges, and advancing Toronto Hydro's customer experience, climate action, and growth priorities.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of exceptional customer experiences and strategic account management activities for Toronto Hydro's municipal, academic, schools, healthcare (MASH), and industrial customer portfolio.
Build and maintain trusted relationships with customers, stakeholders, government agencies, and community partners while serving as the senior escalation point for complex customer issues and emerging opportunities.
Oversee the development and delivery of customer programs, services, and engagement initiatives that support electrification, climate action, resilience, sustainability, and growth objectives.
Provide strategic advice to customers and senior leadership on customer priorities, industry trends, regulatory developments, and opportunities that advance organizational goals.
Collaborate across Toronto Hydro and with external partners to deliver integrated customer solutions, align priorities, and drive continuous improvement in customer experience, electrification, and service delivery.
Lead, coach, and develop a high-performing team while fostering a culture of safety, accountability, collaboration, and customer excellence.

REQUIREMENTS:

Undergraduate degree business, engineering, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and
Excellent understanding of IESO, OEB, City of Toronto roles and climate programs
Strong understanding of data analysis tools
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)
Superior and demonstrated customer experience and service skills, including customer issue resolution and escalation management
Large volume operational experience, and project and process management skills
Strong analytical and critical thinking skills (including data accuracy, integrity, and appropriate interpretation)
Strong customer and vendor management skills (including performance monitoring and relationship management)
Demonstrated ability to respond effectively to changing priorities
Strong verbal and written communication skills

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The manager leads a team responsible for strategic account management and the delivery of exceptional customer experiences for municipal, academic, healthcare, and industrial customers. They develop engagement strategies and initiatives that support electrification, sustainability, and economic development objectives while serving as a senior escalation point for complex issues.

Requirements

Candidates must possess an undergraduate degree in business, engineering, or a related field and at least seven years of relevant experience in program management or service delivery. The role requires strong leadership experience, proficiency in utility industry regulations, and the ability to manage complex stakeholder relationships.

Skills

Strategic account management
Customer engagement
Program management
Service delivery
Process management
Quality management
Project management
Business case development
Change management
People leadership
Data analysis
Stakeholder management
Performance benchmarking
Continuous improvement
Customer issue resolution
Critical thinking

Benefits

Health insurance
Dental insurance
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Parental leave
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Energy management
Electrification
Sustainability
Resilience
Utility industry
Account management
MASH sector
Climate action
PMP
Electricity markets
DERs
IESO
OEB
Cleantech
Heat pumps
Lean
Data analysis
Performance monitoring
Regulatory compliance
Change management
Business development
Infrastructure
Energy services
Stakeholder engagement
Process improvement

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