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Added 9 mins ago
AM
Medical Writer – Waterloo, Belgium (F/M)
Astek Middle East
Waterloo, ON
- Full-time
The writing of price and reimbursement files for the authorities and working in tandem with a Value and Patient Access Manager.
Added 39 mins ago
DA
Business Systems & Project Manager
Dynamix Agitators Inc.
Richmond, BC
- Full-time
Dynamix Agitators is looking for a highly organized, execution-focused Business Systems & Project Manager to help drive operational improvement across our business.
Added 1 hour ago
NB
Product Director Insurance
National Bank of Canada
Montreal, QC
- Full-time
Within National Bank Insurance, you will be part of a highly engaged team and report to a Senior Manager responsible for strategy and growth. Our team is distinguished by its…
Added 2 hours ago
H
Content Marketing Manager
Haystack
Canada
- Full-time
This employer is seeking a Content Marketing Manager to lead content creation, storytelling, and communications for technical audiences. This role involves turning complex technological…
Added 2 hours ago
IS
Fund Development Manager
InspireHealth Supportive Cancer Care
Vancouver, BC
- Full-time
The Development Manager is a key member of the Development team and plays a central role in furthering InspireHealth’s fundraising, community outreach, and donor engagement goals.
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 2 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 3 hours ago
CO
Application & Integration Technical Analyst
City of Saint John
Saint John, NB
- Full-time
Under the direction of the designated IT Manager, the Application and Integration Technical Analyst is a technical lead responsible for system architecture, data strategy, and integration…
Added 3 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 3 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…
Added 3 hours ago
B
Facility Manager II
BGIS
Calgary, AB
- Full-time
Project Management roles to lead and execute projects,
Added 3 hours ago
JH
Operations Manager
JMC HR Consulting
Saint John, NB
- Full-time
Reporting to the President, the Operations Manager will oversee scheduling, workload planning, and delivery timelines across both offices. Working closely with surveyors, engineers,…
Added 3 hours ago
SA
Automation Project Manager
Shockwave Automation
Calgary, AB
- Full-time
We're hiring a Project Manager at our Calgary Branch. You will run our automation, DCS, and OT/IT projects from award to close-out, and be the client's main contact while our integrators,…
Added 3 hours ago
PC
Senior Occupational Health and Safety Project Manager
Pinchin Canada
Richmond, BC
- Full-time
Pinchin is seeking a Senior Project Manager to join our Occupational Health & Safety team in Richmond. The role reports to the Operations Manager. This is an existing role.
Added 3 hours ago
MD
Architectural Team Lead - Entitlements
MG2 Design
ON · Ontario, Canada
- Full-time
Leads and manages both the client and project teams through the overall project development process from project conception phase through the design phases (PD,SD,DD) and continues to…
Added 4 hours ago
R|
Clinical Research Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Full-time
…governmental guidelines and regulations, the Clinical Trial Project Manager is responsible for the operational management of multicentre clinical research studies. The Project Manager…
Added 4 hours ago
R|
Project Manager
RI-MUHC | Research Institute of the MUHC | #rimuhc
Montreal, QC
- Contract
The Centre for Precision Psychiatry – Quebec (CPPQ) is seeking a project manager for our large-scale longitudinal mental health research project across three clinical research sites,…
Added 4 hours ago
UO
Scientific Assistant
University of Victoria
Victoria, BC
- Full-time
…and by coordinating with other technical staff, such as the Manager of Laboratories (ML), Senior Scientific Assistants (SSAs), and Scientific Assistants (SAs), as needed for the day-to-day…
Added 4 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
As the Integrated Manager, you will oversee day-to-day operations of Diagnostic Imaging services at both Ross Memorial Hospital (RMH) and Haliburton Highlands Health Services (HHHS). Your…
Added 4 hours ago
W
Global Category Manager, IT & Finance
WIDIA
Belleville, ON
- Full-time
Job Title: Global Category Manager, IT & Finance
Added 4 hours ago
BT
Assurance and Advisory Manager – Audit
Baker Tilly Canada
Dartmouth, NS
- Full-time
We are looking for an Assurance and Advisory Manager to join our team - a role where your expertise will drive meaningful outcomes and your ambition will help shape what comes next. Here,…
Added 4 hours ago
VC
Quality Improvement Leader, Medical Quality Leadership & Practice
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
…and the Specialist Services Committee (SSC). Reporting to the Manager, Medical Quality Leadership & Practice, the Quality Improvement (QI) Leader plays a key role in the enrichment of an…
Added 4 hours ago
VC
Clinical Planner
Vancouver Coastal Health
Vancouver, BC
- $46.39 to $66.68 CAD / hour
- Temporary
…standards and best practices for care delivery, coordinates project development for a broad range of initiatives and ensures appropriate frameworks and processes for evaluation are in…

Toronto Hydro

Manager, Customer Energy Management (Residential & Small Commercial Programs)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Posting language: English
Posted: Oct 1, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Energy Products and Planning, the Manager, Customer Energy Management leads the delivery of electrification, climate action, and energy efficiency programs for residential and small commercial customers. In this role, you will develop customer engagement strategies, build strategic partnerships, and advance innovative solutions that support Toronto Hydro's climate and energy objectives. Working across the organization and with external stakeholders, you will help drive the energy transition by delivering exceptional customer experiences, removing barriers to electrification, and ensuring successful program outcomes.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of customer experience and account management services for residential and small commercial customer portfolios, ensuring consistent, responsive, and high-quality service outcomes.
Oversee the design, implementation, and enhancement of climate action, electrification, and energy efficiency programs that support Toronto Hydro's strategic objectives and the energy transition.
Build and manage strategic partnerships with customers, industry stakeholders, and clean technology providers to expand program reach and impact.
Identify and address barriers to electrification through innovative solutions, funding opportunities, stakeholder collaboration, and customer engagement strategies.
Provide strategic advice on customer programs, climate initiatives, and emerging industry trends while managing complex customer and stakeholder issues.
Lead, coach, and develop a high-performing team while driving operational excellence, continuous improvement, and strong customer outcomes.
Oversee program performance, service delivery metrics, and continuous improvement initiatives to enhance customer outcomes and maximize program effectiveness.
Secure and leverage external funding opportunities while managing strategic partnerships that increase customer participation and support electrification goals.

REQUIREMENTS:

Undergraduate degree business, engineering, public policy, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Advanced degree in business, environmental studies, law, and/or public policy (Preferred)
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and DSM/CDM
Exceptional understanding of public policy at the federal, provincial, and municipal levels
Excellent understanding of NRCan, ECCC, MOE, IESO, OEB, City of Toronto roles and climate programs
Strong understanding of website platforms and data analysis tools\
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Excellent understanding of grants, loans, and other governmental programs and incentives, preferably in the energy and climate sectors
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

[For Hybrid Eligible Jobs Only:]

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The manager leads the delivery of electrification, climate action, and energy efficiency programs for residential and small commercial customers. They are responsible for building strategic partnerships, managing account services, and driving operational excellence through continuous improvement.

Requirements

Candidates must possess an undergraduate degree in a relevant field and at least seven years of experience in program management or service delivery. Strong knowledge of electricity markets, regulatory environments, and stakeholder management is required.

Skills

Program management
Account management
Strategic partnerships
Electrification
Energy efficiency
Climate action
Stakeholder management
Project management
Process improvement
Data analysis
Change management
Quality management
Business case development
Performance benchmarking
Utility industry knowledge
Public policy

Benefits

Health benefits
Dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Parental leave
Defined benefits pension plan
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Electrification
Energy efficiency
Climate action
Utility
Account management
Program management
Stakeholder management
Project management
Lean
Continuous improvement
DERs
DSM
CDM
Cleantech
Heat pumps
Data analysis
Public policy
Regulatory compliance
Electrical Safety Authority
OMERS
Performance benchmarking
Change management
Quality management
Business case development
Energy markets
Grants
Incentives
Residential programs
Commercial programs
Strategic planning

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