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Added 42 mins ago
IE
Manager, Supply Chain & Innovation
IMAX Enhanced | Streaming & Consumer Technology
Mississauga, ON
- Full-time
The Manager, Supply Chain Analytics & Innovation reports to the Senior Director, Supply Chain Operations and partners with Supply Chain leaders to identify, design and implement…
Added 1 hour ago
A
Artificial Intelligence Researcher
Aloe
Vancouver, BC
- Full-time
Lead research projects that directly inform and improve product capabilities.
Added 1 hour ago
Senior Database Administrator
Alberta Pensions Services Corporation
Edmonton, AB
Be the reason critical data is there when it matters most.
Added 1 hour ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
Experience with reporting, data management, and analytics solutions
Added 1 hour ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
As required, able to lead and guide a team of workers toward realizing the organization’s goals.
Added 2 hours ago
T
Account Manager
Tru
Toronto, ON
- Full-time
Data Analytics & Insights: Use analytics platforms, including Google Analytics, to understand performance, support reporting models, and identify data-backed optimization opportunities.
Added 2 hours ago
Strategic Management Lead
City of Edmonton
AB
At the City of Edmonton a Strategic Management Lead is a key driver of change, helping to shape the future of Edmonton. You will serve as a trusted advisor to senior leadership, developing…
Added 3 hours ago
B
Senior Sales Manager
BoomerangFX
ON · Ontario, Canada
- Full-time
…practice management tools, electronic medical records, accounting, data analytics, digital advertising and lead generation in a single user-friendly solution – this unique feature-rich…
Added 3 hours ago
SM
Manager, Finance, Performance & Analytics
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Reporting to the Vice President, Corporate Services & Chief Financial Officer, the Manager, Finance, Performance and Analytics supports the hospital's strategic objectives, performance…
Added 3 hours ago
T
QA Engineer- Salesforce Marketing Cloud (SFMC)
Tru
Toronto, ON
- Full-time
The successful candidate will be responsible for validating campaign configurations, customer journeys, data integrations, personalization, segmentation, and outbound communications across…
Added 4 hours ago
CC
Senior Product Manager RQ11741 (CANADA) - Onsite
Computer Consultants International, Inc.
Toronto, ON
- Contract
Added 4 hours ago
LC
Senior Analyst, Loss Prevention Analytics
Loblaw Companies Limited
Brampton, ON
- Full-time
Collaborate with Fraud Analytics, Data Engineering, Technology and business partners to improve data access, analytical capabilities and fraud detection methods.
Added 4 hours ago
SG
Software Engineer – Full-Stack (React, TypeScript, Java)
S&P Global
Toronto, ON
- Full-time
Financial Risk Analytics (FRA), part of S&P Global Market Intelligence, delivers information-centric capital markets and risk solutions for trading desks and their risk management partners…
Added 4 hours ago
D
Senior Advisor, Actuarial analysis and statistics
Desjardins
Levis, QC · Montreal, QC
- Full-time
…opportunities for the organization’s actuarial initiatives. You lead and influence development projects and complex, highly innovative strategic initiatives involving multiple sectors. You…
Added 4 hours ago
ML
Industrial Engineering Specialist - Contract
Maple Leaf Foods Inc
Mississauga, ON
- $71,000 to $103,000 CAD / year
- Contract
Master Capacity Planning – Lead the planning and management of MLF’s manufacturing capacities with the Supply Chain and the Commercial teams
Added 4 hours ago
CO
Coordinator, Marketing (Performing Arts)
City of Brampton
Brampton, ON
- Full-time
…media, media relations, public events, and physical spaces. Lead initiatives to achieve overarching strategic goals and further develop marketing strategies. Analyze and evaluate the…
Added 4 hours ago
HT
Director, Finance (CSM)
Husky Technologies
Bolton, ON
- Full-time
At Husky TechnologiesTM, our success is based on your success. Our ability to keep our customers in the lead is based on building the strongest team possible.
Added 4 hours ago
K
SOC T3 Expert
Kyndryl
Barrie, ON
- Full-time
Lead complex investigations and conduct deep analysis of security events focused on rapid containment, remediation, and mitigation.
Added 5 hours ago
WW
Corporate Director, GIS Services
Wood West & Associates Inc.
Vancouver, BC
- Full-time
Integrate GIS with emerging technologies, including AI, data analytics, reality capture, and digital workflows.
Added 6 hours ago
BC
Quality and Patient Safety Consultant
Brant Community Healthcare System
Brantford, ON
- Full-time
At BCHS, we are driven by a bold vision: To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris, Ontario, we serve with purpose, passion, and a deep commitment…
Added 7 hours ago
SM
RQ11734 – Business Analyst – Senior
S M Software Solutions Inc
Toronto, ON
- Internship
The Senior Business Analyst will lead business analysis for enterprise platform features, integrations, and the onboarding of new government services.
Added 8 hours ago
C
Finance Operations Lead
ClicCash
Montreal, QC
- Full-time
ClicCash Canada is hiring: Finance Operations Lead
Added 8 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Utilize data analytics and reporting tools to support operational decision-making and performance improvement.
Added 9 hours ago
HC
Director, Engagement
Hotels Canada
Ottawa, ON
- Full-time
As Director, Engagement, you will lead the Association's membership, partnerships, events, and engagement strategy, ensuring Hotels Canada delivers exceptional value to members while…
Added 9 hours ago
O
Orchard - VP, Client Services & Digital Transformation (Toronto)
Orchard
Toronto, ON
- $15,000 to $170,000 CAD / year
- Full-time
…(strategy, client relationship, new business) and a Programme Lead (release planning, dependency mapping, delivery governance, commercial rhythm), consolidating strategic ownership and…

Toronto Hydro

Manager, Customer Energy Management (Residential, Small Commercial & Programs)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Posting language: English
Posted: Oct 1, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Energy Products and Planning, the Manager, Customer Energy Management leads the delivery of electrification, climate action, and energy efficiency programs for residential and small commercial customers. In this role, you will develop customer engagement strategies, build strategic partnerships, and advance innovative solutions that support Toronto Hydro's climate and energy objectives. Working across the organization and with external stakeholders, you will help drive the energy transition by delivering exceptional customer experiences, removing barriers to electrification, and ensuring successful program outcomes.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of customer experience and account management services for residential and small commercial customer portfolios, ensuring consistent, responsive, and high-quality service outcomes.
Oversee the design, implementation, and enhancement of climate action, electrification, and energy efficiency programs that support Toronto Hydro's strategic objectives and the energy transition.
Build and manage strategic partnerships with customers, industry stakeholders, and clean technology providers to expand program reach and impact.
Identify and address barriers to electrification through innovative solutions, funding opportunities, stakeholder collaboration, and customer engagement strategies.
Provide strategic advice on customer programs, climate initiatives, and emerging industry trends while managing complex customer and stakeholder issues.
Lead, coach, and develop a high-performing team while driving operational excellence, continuous improvement, and strong customer outcomes.
Oversee program performance, service delivery metrics, and continuous improvement initiatives to enhance customer outcomes and maximize program effectiveness.
Secure and leverage external funding opportunities while managing strategic partnerships that increase customer participation and support electrification goals.

REQUIREMENTS:

Undergraduate degree business, engineering, public policy, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Advanced degree in business, environmental studies, law, and/or public policy (Preferred)
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and DSM/CDM
Exceptional understanding of public policy at the federal, provincial, and municipal levels
Excellent understanding of NRCan, ECCC, MOE, IESO, OEB, City of Toronto roles and climate programs
Strong understanding of website platforms and data analysis tools\
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Excellent understanding of grants, loans, and other governmental programs and incentives, preferably in the energy and climate sectors
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Manager leads the delivery of electrification, climate action, and energy efficiency programs for residential and small commercial customers. They are responsible for developing engagement strategies, managing strategic partnerships, and driving operational excellence within their team.

Requirements

Candidates must have an undergraduate degree in business, engineering, or a related field and at least seven years of relevant experience in program management or service delivery. Strong knowledge of electricity markets, regulatory environments, and stakeholder management is essential for the role.

Skills

Program management
Account management
Strategic planning
Stakeholder management
Electrification
Energy efficiency
Climate action
Project management
Data analysis
Process improvement
Change management
People leadership
Business case development
Performance benchmarking
Regulatory compliance
Customer engagement

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Career development
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Electrification
Energy efficiency
Climate action
Utility industry
Account management
Program management
Strategic partnerships
DERs
DSM
CDM
Electricity markets
Heat pumps
Cleantech
Lean
Continuous improvement
Data analysis
Performance benchmarking
Project management
PMP
Regulatory compliance
Public policy
Stakeholder engagement
Change management
Quality management
Business case development
Energy systems
Government incentives
Legislative requirements
Customer experience
Operational excellence

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