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Added 5 mins ago
M
Construction project manager
Mongrain
Mirabel, QC
- Full-time
We're looking for you for our project manager position.
Added 5 mins ago
MF
Funding and Data Officer
McConnell Foundation
Toronto, ON
- Full-time
Added 5 mins ago
J
Project Manager (Mining)
JobsMedia.io
Montreal, QC
- Full-time
Our client, a recognized company in the mining sector, is looking for a Project Director to lead the planning, execution and delivery of large-scale mining projects, from the design phase…
Added 50 mins ago
NB
Senior Tax Advisor
National Bank of Canada
Toronto, ON
- Full-time
Added 2 hours ago
H
Senior Designer, ICT/Security
HDR
Calgary, AB · Toronto, ON
- Full-time
Added 2 hours ago
RM
Manager - Diagnostic Imaging
Ross Memorial Hospital
Kawartha Lakes, ON · Lindsay, ON
- Full-time
Added 2 hours ago
CO
Manager Policy and Risk Management
City of Saint John
Saint John, NB
- Full-time
The Manager Policy and Risk Management is responsible for research and analysis, policy and procedures, and risk management.
Added 2 hours ago
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Manager, National CPA Program (12 months contract)
KPMG
AB · Lethbridge, AB · Abbotsford, BC · Chilliwack, BC · Kamloops, BC · Kelowna, BC · Langley (District), BC · Prince George, BC · Vancouver, BC · Vernon, BC · Victoria, BC · Winnipeg, MB · Fredericton, NB · St. John's, NL · Halifax, NS · Hamilton, ON · Kingston, ON · Kitchener, ON · London, ON · North Bay, ON · Oakville, ON · Ottawa, ON · Sault Ste. Marie, ON · Sudbury, ON · Toronto, ON · Vaughan, ON · Waterloo, ON · Windsor, ON · ON · Regina, SK · Saskatoon, SK · Edmonton, Alberta · Kanata, Ontario · Langley, British Columbia
- Full-time
Added 2 hours ago
TH
Lumber Sales Associate: Part Time - LANGFORD
The Home Depot
Victoria, BC
- Part-time
Added 3 hours ago
A
Content Marketing Manager
AeroVect
Remote, Canada
- $125,000 to $150,000 CAD / year
- Full-time
- Remote
We’re looking for a Senior Content Marketing Manager to own AeroVect’s content, from findin
Added 3 hours ago
CA
Account Executive - Emerging & Commercial Acc
CloudKettle, a Bell Canada company
Toronto, ON
- Full-time
Added 3 hours ago
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Senior Project Architect
HDR
Calgary, AB
- Full-time
Added 3 hours ago
H
Transportation Design and Delivery Department Lead
HDR
Burlington, ON · Richmond Hill, ON · Toronto, ON
- Full-time
Added 4 hours ago
S
Senior Process Engineer
Sacré-Davey
North Vancouver, BC
- Full-time
At Sacré-Davey, we are a privately held, multi-disciplinary engineering and project management firm serving the mining, energy, and industrial sectors. With offices across Canada, the…
Added 4 hours ago
DA
Executive Chef
Davis Auto Group
Coleman, AB
- Full-time
…hospitality destination. Originally established in 1903, this legacy project is thoughtfully revitalizing the property while preserving the character and heritage of the…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a…
Added 4 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will h
Added 5 hours ago
TH
Sales Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
Added 5 hours ago
TH
Sales Part Time (BARRIE)
The Home Depot Canada
Barrie, ON
- Part-time
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Full-time
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modern
Added 5 hours ago
SM
Medical Radiation Technologist (CT & X-Ray)
Stevenson Memorial Hospital
Alliston, ON
- Internship
Join a forward-thinking organization with an exciting future. As part of a major hospital redevelopment project scheduled for Fall 2028, staff will have the opportunity to work in a modern
Added 5 hours ago
TH
Senior Project Manager (Capital Planning and Redevelopment)
Trillium Health Partners
Mississauga, ON
- $53 to $66.25 CAD / hour
- Full-time
Position: Senior Project Manager, Capital Planning and Redevelopment
Added 5 hours ago
ME
Project Engineer - Electrical Construction
Mass. Electric Construction Co.
Toronto, ON
- Full-time
As a Project Engineer, you will be responsible for the administrative and technical aspects of constructing a project, managing a team of field and cost engineers. Do you have strong…
Added 5 hours ago
CO
Manager, Digital Solutions
City of Saint John
Saint John, NB
- Full-time
The Manager, Digital Solutions, is responsible for the delivery and ongoing management of the City’s enterprise applications, digital solutions, and data and information management…
Added 5 hours ago
CO
Temporary Technical Lead (Housing Accelerator Fund) Up to 18 Months
City of Saint John
Saint John, NB
- Temporary
Under the general supervision of the HAF Project Manager, you will be part of a high-caliber cross functional team leading the E-Permitting Initiative under the City of Saint John Housing…

Toronto Hydro

Manager, Customer Energy Management (Residential, Small Commercial & Programs)

Toronto, ON, Canada

Expected Salary Range: $124055 - $155069 Annually

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Job details

Pay: Expected Salary Range: $124055 - $155069 Annually
Posting language: English
Posted: Oct 1, 2026

Original job description

Expected Salary Range: $124055 - $155069 Annually

Target Variable Performance Pay: 15%

The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.

Reporting to the Senior Manager, Energy Products and Planning, the Manager, Customer Energy Management leads the delivery of electrification, climate action, and energy efficiency programs for residential and small commercial customers. In this role, you will develop customer engagement strategies, build strategic partnerships, and advance innovative solutions that support Toronto Hydro's climate and energy objectives. Working across the organization and with external stakeholders, you will help drive the energy transition by delivering exceptional customer experiences, removing barriers to electrification, and ensuring successful program outcomes.

This posting is for an existing vacancy.

KEY RESPONSIBILITIES:

Lead the delivery of customer experience and account management services for residential and small commercial customer portfolios, ensuring consistent, responsive, and high-quality service outcomes.
Oversee the design, implementation, and enhancement of climate action, electrification, and energy efficiency programs that support Toronto Hydro's strategic objectives and the energy transition.
Build and manage strategic partnerships with customers, industry stakeholders, and clean technology providers to expand program reach and impact.
Identify and address barriers to electrification through innovative solutions, funding opportunities, stakeholder collaboration, and customer engagement strategies.
Provide strategic advice on customer programs, climate initiatives, and emerging industry trends while managing complex customer and stakeholder issues.
Lead, coach, and develop a high-performing team while driving operational excellence, continuous improvement, and strong customer outcomes.
Oversee program performance, service delivery metrics, and continuous improvement initiatives to enhance customer outcomes and maximize program effectiveness.
Secure and leverage external funding opportunities while managing strategic partnerships that increase customer participation and support electrification goals.

REQUIREMENTS:

Undergraduate degree business, engineering, public policy, environmental studies, or a related discipline
Minimum seven (7) years of relevant experience in program management, service delivery (utility industry preferred).
Advanced degree in business, environmental studies, law, and/or public policy (Preferred)
Five (5) years of experience in process management, quality management, project management, business case development and change management
Three (3) to Five (5) or more years people leadership experience preferred
Experience supporting customers through hands on account management, including performance tracking, program eligibility and issue resolution
Professional certifications in energy systems, (preferred)
Project management professional (PMP) (preferred)
Strong knowledge of electricity markets, regulation, systems, and technology, as well as DERs, and DSM/CDM
Exceptional understanding of public policy at the federal, provincial, and municipal levels
Excellent understanding of NRCan, ECCC, MOE, IESO, OEB, City of Toronto roles and climate programs
Strong understanding of website platforms and data analysis tools\
Strong familiarity with cleantech/energy services providers and products, especially related to buildings initiatives (e.g. heat pumps, water heaters, DERs)
Excellent understanding of grants, loans, and other governmental programs and incentives, preferably in the energy and climate sectors
Strong knowledge of applicable safety and legislative requirements and associated regulations and rules, both in relation to utility distribution systems and customer-owned electric facilities (e.g. Electrical Safety Authority)
Strong stakeholder management and engagement skills; highly adept at managing politically charged situations/conversations
Reporting and analytics methodologies, including data interpretation, trend analysis, and performance benchmarking
Process improvement methodologies (e.g., Lean, continuous improvement, service optimization)

TOTAL REWARDS

To support the overall well-being and success of our employees, Toronto Hydro provides a comprehensive total rewards package which includes:

100% employer paid Health & Dental benefits
24/7 access to Employee & Family Assistance Program and Virtual Healthcare
Company-paid life insurance and long term disability
Spending account to support fitness goals (e.g. gym memberships)
Competitive paid time off (including vacation and parental leave)
Defined Benefits Pension Plan through OMERS
Career development and tuition reimbursement
Exciting employee engagement and appreciation events throughout the year

This position is based in a hybrid environment allowing for remote work two days per week, based on business needs. Employees will be required to come onsite Tuesday to Thursday. You are expected to live in Ontario and within reasonable commuting distance of the office.

Toronto Hydro is committed to leveraging new technologies to support an efficient and inclusive recruitment process. As part of this, artificial intelligence (AI) systems may be used to assist in screening, assessing, or selecting applicants for this position. These tools are used in combination with human decision-making to ensure fairness and consistency.

ACCESSIBILITY AND APPLICATION SUPPORT

Toronto Hydro is committed to fostering an inclusive and accessible recruitment process. Thank you for considering a career with Toronto Hydro. We welcome applications from all qualified candidates. If you’re having difficulty using our online application system and require accommodation, please email hr_talent@torontohydro.com or call (416) 542-8000. Toronto Hydro is pleased to provide reasonable accommodation for qualified individuals throughout the job application process. Please note this email is for accommodation requests only. Resumes sent to this email address will not be considered. Learn more about our commitment to accessibility.

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More about this job

Responsibilities

The Manager leads the delivery of electrification, climate action, and energy efficiency programs for residential and small commercial customers. They are responsible for developing engagement strategies, managing strategic partnerships, and driving operational excellence within their team.

Requirements

Candidates must have an undergraduate degree in business, engineering, or a related field and at least seven years of relevant experience in program management or service delivery. Strong knowledge of electricity markets, regulatory environments, and stakeholder management is essential for the role.

Skills

Program management
Account management
Strategic planning
Stakeholder management
Electrification
Energy efficiency
Climate action
Project management
Data analysis
Process improvement
Change management
People leadership
Business case development
Performance benchmarking
Regulatory compliance
Customer engagement

Benefits

Health and dental benefits
Employee and family assistance program
Virtual healthcare
Life insurance
Long term disability
Fitness spending account
Paid time off
Defined benefits pension plan
Career development
Tuition reimbursement

Visa sponsorship

Not detected in the job text

Keywords

Electrification
Energy efficiency
Climate action
Utility industry
Account management
Program management
Strategic partnerships
DERs
DSM
CDM
Electricity markets
Heat pumps
Cleantech
Lean
Continuous improvement
Data analysis
Performance benchmarking
Project management
PMP
Regulatory compliance
Public policy
Stakeholder engagement
Change management
Quality management
Business case development
Energy systems
Government incentives
Legislative requirements
Customer experience
Operational excellence

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