Controller

Operations Manager

Organization: Toronto Lawyers Association

Position Type: Full-Time, Permanent

Work Arrangement: Hybrid - four days in the office and one day working from home

Location: 361 University Avenue, Toronto, ON M5G 1T3

Salary: $75,000–$85,000 annually, depending on experience

About the Toronto Lawyers Association

The Toronto Lawyers Association (TLA) is a professional organization representing the interests of lawyers practising in the Greater Toronto Area. The TLA operates the Courthouse Library, one of Canada's largest private law library collections, and supports its members through three pillars: Knowledge, Advocacy and Community.

Our Work Environment

We are a small, fast-paced organization where our staff works as a close-knit team. We value initiative, flexibility, accountability and a practical, solutions-oriented approach.

What We Offer

• Salary of $75,000–$85,000, depending on experience
• Three weeks of vacation
• Comprehensive benefits, including vision and dental
• Paid continuing education
• RRSP matching

The Position

The Operations Manager oversees the association’s day-to-day operations, ensuring the systems, processes and resources needed to support staff, programs, members and strategic priorities are in place.

Reporting to the Executive Director, the Operations Manager manages routine operational decisions and translates organizational priorities into effective operating practices. This allows the Executive Director to focus on strategy, governance, external relationships and organizational leadership.

Working collaboratively with the managers responsible for Membership Services, Marketing and Education Programs, the Operations Manager provides shared systems and operational support while each manager retains responsibility for their respective portfolio.

Key Responsibilities

Operational Leadership and Planning

• Oversee day-to-day operations, translating organizational priorities into work plans, workflows, timelines and service standards.
• Coordinate cross-departmental initiatives, clarify responsibilities and resolve routine operational issues.
• Establish and maintain procedures, internal documentation and operational controls.
• Identify risks, inefficiencies and opportunities to improve processes and service delivery.
• Monitor operational performance, establish key performance indicators (KPIs) and report progress to the Executive Director.

Finance and Business Administration

• Coordinate purchasing, invoicing, accounts payable/receivable and expense management.
• Support board financial reporting, coordinate audits, tax filings, insurance renewals and other recurring financial requirements.
• Monitor contracts, subscriptions, renewals, restricted funds, grants, and vendor commitments.

Human Resources Administration

• Coordinate recruitment logistics, onboarding, offboarding, leave tracking and employment documentation.
• Maintain job descriptions, organizational charts, employee handbooks and HR policies.
• Coordinate staff training on systems, safety, privacy and internal procedures, supporting a respectful and accountable workplace.

Technology, Data and Systems

• Oversee administrative systems, software, equipment, technology vendors, licensing and access permissions.
• Work with Membership Services to support the administration and integration of the association management system.
• Establish procedures for data security, privacy, records retention, backups and technology access.

Vendor, Contract and Facility Management

• Manage vendor and service-provider relationships, procurement, and contract administration.
• Coordinate contract approvals and maintain a central contract register and renewal calendar.

Meetings, Events and Program Operations

• Provide shared operational support for educational programs, membership activities and association events.
• Coordinate budgets, registration and payment systems, venues, vendors, and logistics.

Risk Management and Business Continuity

• Maintain an organizational risk register and coordinate insurance, incident documentation, emergency procedures and continuity planning.
• Identify and address operational vulnerabilities affecting critical systems, suppliers and events.

What Makes You the Ideal Candidate?

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and relevant experience.
• A minimum of five years of progressively responsible experience in operations, administration, finance, association management or a related field.
• Demonstrated ability to coordinate multiple functions, budgets, vendors, systems and competing deadlines.
• Experience developing processes, documenting procedures and improving operational efficiency.
• Financial literacy, including budget monitoring and interpretation of financial reports.
• Strong project management, organizational, communication and problem-solving skills, with sound judgment and discretion in handling confidential information.
• Proficiency with office, accounting, database and project management systems.

Preferred Qualifications

• Experience in a not-for-profit, professional association, membership organization or similar environment.
• Familiarity with board governance and committee-based structures.
• Experience with association management systems, event operations, audits, insurance, contracts or HR administration.
• Relevant certification in association management, project management, finance or operations.

Equity, Diversity and Inclusion

The Toronto Lawyers Association is an equal opportunity employer and welcomes applications from qualified candidates of all backgrounds, including members of equity-seeking groups and the LGBTQ+ community.

We are committed to a barrier-free, equitable and inclusive recruitment process and workplace. We strive to ensure that our Board and staff reflect the diversity of the community we serve.

How to Apply

Please submit your résumé to Katherine Taylor at ktaylor@taylormcmahon.com.

The Toronto Lawyers Association is committed to fair and inclusive employment practices. Accommodations are available upon request for applicants with disabilities in accordance with the Accessibility for Ontarians with Disabilities Act, 2005. Please advise us if you require accommodation during the recruitment process.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.