Counter Sales Person/Associate

We are a medium-sized, central Toronto lighting distributor dedicated to providing top-quality lighting solutions and exceptional service to our commercial, contractor, and retail clients. We are currently seeking an experienced Counter Sales Person/Associate with strong electrical and lighting knowledge to join our growing team.

Working Hours: 40 hours/week, 5 days a week: 8:00 a.m. to 4:30 p.m.

Responsibilities include, but are not limited to:

General Responsibilities:

• Processing customer orders at the sales counter
• Handling incoming customer emails and phone calls
• Providing quotations where applicable
• Collaborating with sales and purchasing to prepare orders and confirm stock arrivals
• Assisting with warehouse receiving by signing for deliveries, verifying shipments against packing slips, and routing paperwork to accounting team within one business day
• Accurately picking, packing, labeling, and staging customer orders for local pickup, freight delivery, or courier dispatch.
• Checking weekly inventory counts in the system, flagging low or slow-moving items to purchasing, and ensuring stock is neatly organized on shelves off the floor.
• Coordinating with the RMA department to process supplier returns and dispose of defective materials.
• Supporting facility maintenance to ensure the warehouse, counter area, customer washroom, and parking lots remain clean and safe.

Experience & Skill Requirements:

• Customer Service: Minimum 2 years (Preferred)
• Lighting Industry: Minimum 3 years (Required)
• Please note that we are currently prioritizing candidates who have direct experience in the lighting industry or a strong knowledge of electrical products and distribution.
• Excellent interpersonal, verbal, and written communication skills
• Strong organization, detail orientation, and multi-tasking abilities in a fast-paced environment
• Strong discretion, sound judgment, initiative, and the ability to work both independently and collaboratively